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Platinum Hotels

Platinum holidays

You deserve the best

Platinum hotels are the pinnacle of luxury and indulgence, giving you moments that’ll never leave you. It's about little moments of wonder throughout your stay – a refreshing drink whilst you check in; soft white sands just a few steps from a private veranda; or that gorgeous cuisine that caters to whatever you’re craving and introducing you to new flavours for the very first time.

It's about surroundings so meticulously selected the accommodation becomes a destination in itself. While there’s no single definition of the ‘perfect holiday’, our Platinum hotels are the gateway to the perfect getaway.

Above all, Platinum is about attentive service delivered thoughtfully and quietly at every turn, with bespoke experiences and tailor-made moments that speak to who you are and how you like to relax.

We're ready whenever you are.   

Where to stay

Retrieving our hand picked hotels...

What is Platinum all about?

The name says it all. A Platinum holiday is precious, luxurious (in all the right ways), ever so shiny and let’s be honest, the crème de la crème of Virgin Holidays. 

But what exactly can you expect from a Platinum holiday and just how amazing are they? (Answer: so amazing, you won’t ever want them to end)

To help you get to know our Platinum holiday collection a little better, we’ve compiled a list of the key ingredients that make up a Platinum holiday. So all you have to do is decide which one is right for you, and you’ll be on your way to enjoying the luxury holiday of your dreams.

When you stay in a Platinum hotel, you will instantly see why the location has been selected. We’re talking about the breathtaking landscapes of Sabi Sands that are steps away from your game lodge at Sir Richard Branson’s Ulusaba Safari Lodge. We’re talking about the exclusive location of Zoetry Villa Rolandi on Isla Mujeres, off the shores of Cancun. We’re also talking about the picture perfect stretch of sand in West Coast Barbados that’s all yours when you stay at The House by Elegant Hotels.

If you dream of an unforgettable voyage, our carefully selected cruises ensure you’re immersed in a dazzling new destination or experience each day. When you book a Platinum holiday, the hotel, and exclusive safari lodge or cruise ship becomes a destination in itself.

Nothing says luxury more than silver service, butlers and gold taps, right? We agree, but the people who handpicked the fantastic collection of Platinum hotels (yours truly) also understand that everyone’s idea of luxury is different, earning them a whole host of prestigious awards. So while we can offer you Egyptian cotton pillowcases to sink into and the finest champagne on tap; the variety of accommodation you will find across our collection brings a new meaning to the word luxury.

So sip on a sundowner on your private decking overlooking the African Plains, and enjoy your own pillow menu onboard a Celebrity Cruise. Enjoy extra quirks and perks like complimentary KidsOnly clubs at One&Only Reethi Rah and designer hotel shopping at Encore at Wynn. And if you’re newly married, there’s a complimentary room upgrade coming your way*. 

You don’t know luxury until you’ve experienced a Platinum holiday. But we’re not talking about pretentious out-of-bounds luxury that only the super elite can experience. The Platinum Collection offers the pinnacle of luxury and indulgence at every turn, and at such fantastic value, you will want to relive it again and again.

We’re talking about the impressive staff-to-guest ratio on Oceania Cruises, which means you never need to lift a finger and the 13-carat Gold Facials that await you on Celebrity Cruises. It’s about the refreshing drink that’s pressed into your hand on check-in at your hotel, and the bath your butler draws for you after your long flight. Get ready for the VIP treatment that you deserve.

Imagine a mixologist who knows exactly how you like your gin and tonic. Visualise a hotel where the staff practically have PhDs in creating excursions to fit your agenda. As well as VIP treatment, you can expect an expert level of hospitality when you book a Platinum holiday. The service in our fantastic collection is so discreet, yet so intuitive; it feels like the staff almost have telepathic powers. And you can forget the one-size-fits-all kind of holiday...

In a Platinum hotel, you will find bespoke experiences that are right for you and speak to who you are. So you can enjoy that extra squeeze of lime in your MojitoAnd you can experience a spa day that’s tailored to your every whim. All you need to do is relax and enjoy the perfect getaway that ticks each and every personalised box. 

  

  

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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