This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Stuck abroad or need travel advice about Covid-19

Skip to main content Virgin holidays logo
Sales team: 0203 929 3735
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm
FAQs Customer support Find a store
Platinum Hotels

Platinum holidays

You deserve the best

Platinum hotels are the pinnacle of luxury and indulgence, giving you moments that’ll never leave you. It's about little moments of wonder throughout your stay – a refreshing drink whilst you check in; soft white sands just a few steps from a private veranda; or that gorgeous cuisine that caters to whatever you’re craving and introducing you to new flavours for the very first time.

It's about surroundings so meticulously selected the accommodation becomes a destination in itself. While there’s no single definition of the ‘perfect holiday’, our Platinum hotels are the gateway to the perfect getaway.

Above all, Platinum is about attentive service delivered thoughtfully and quietly at every turn, with bespoke experiences and tailor-made moments that speak to who you are and how you like to relax.

We're ready whenever you are.   

Where to stay

Retrieving our hand picked hotels...

What is Platinum all about?

The name says it all. A Platinum holiday is precious, luxurious (in all the right ways), ever so shiny and let’s be honest, the crème de la crème of Virgin Holidays. 

But what exactly can you expect from a Platinum holiday and just how amazing are they? (Answer: so amazing, you won’t ever want them to end)

To help you get to know our Platinum holiday collection a little better, we’ve compiled a list of the key ingredients that make up a Platinum holiday. So all you have to do is decide which one is right for you, and you’ll be on your way to enjoying the luxury holiday of your dreams.

When you stay in a Platinum hotel, you will instantly see why the location has been selected. We’re talking about the breathtaking landscapes of Sabi Sands that are steps away from your game lodge at Sir Richard Branson’s Ulusaba Safari Lodge. We’re talking about the exclusive location of Zoetry Villa Rolandi on Isla Mujeres, off the shores of Cancun. We’re also talking about the picture perfect stretch of sand in West Coast Barbados that’s all yours when you stay at The House by Elegant Hotels.

If you dream of an unforgettable voyage, our carefully selected cruises ensure you’re immersed in a dazzling new destination or experience each day. When you book a Platinum holiday, the hotel, and exclusive safari lodge or cruise ship becomes a destination in itself.

Nothing says luxury more than silver service, butlers and gold taps, right? We agree, but the people who handpicked the fantastic collection of Platinum hotels (yours truly) also understand that everyone’s idea of luxury is different, earning them a whole host of prestigious awards. So while we can offer you Egyptian cotton pillowcases to sink into and the finest champagne on tap; the variety of accommodation you will find across our collection brings a new meaning to the word luxury.

So sip on a sundowner on your private decking overlooking the African Plains, and enjoy your own pillow menu onboard a Celebrity Cruise. Enjoy extra quirks and perks like complimentary KidsOnly clubs at One&Only Reethi Rah and designer hotel shopping at Encore at Wynn. And if you’re newly married, there’s a complimentary room upgrade coming your way*. 

You don’t know luxury until you’ve experienced a Platinum holiday. But we’re not talking about pretentious out-of-bounds luxury that only the super elite can experience. The Platinum Collection offers the pinnacle of luxury and indulgence at every turn, and at such fantastic value, you will want to relive it again and again.

We’re talking about the impressive staff-to-guest ratio on Oceania Cruises, which means you never need to lift a finger and the 13-carat Gold Facials that await you on Celebrity Cruises. It’s about the refreshing drink that’s pressed into your hand on check-in at your hotel, and the bath your butler draws for you after your long flight. Get ready for the VIP treatment that you deserve.

Imagine a mixologist who knows exactly how you like your gin and tonic. Visualise a hotel where the staff practically have PhDs in creating excursions to fit your agenda. As well as VIP treatment, you can expect an expert level of hospitality when you book a Platinum holiday. The service in our fantastic collection is so discreet, yet so intuitive; it feels like the staff almost have telepathic powers. And you can forget the one-size-fits-all kind of holiday...

In a Platinum hotel, you will find bespoke experiences that are right for you and speak to who you are. So you can enjoy that extra squeeze of lime in your Mojito. And you can experience a spa day that’s tailored to your every whim. All you need to do is relax and enjoy the perfect getaway that ticks each and every personalised box. 

  

  

Lion Sands — the pride of safaris

Tim and Helen show us Lion Sands Game Reserve at its best.
View more
Wellness in the Caribbean

5 amazing wellness holidays in the Caribbean

The Caribbean will make you feel fantastic. It's a splash of paradise, but which island is your kind of paradise?
View more
Top Thailand travel tips

Top Thailand travel tips

With mouthwatering cuisine, irresistible beaches, and a captivating culture; Thailand is brimming with all the ingredients for a fantastic holiday. But before you jet off to The Land of Smiles, arm yourself with our top travel tips.
View more
Thailand travel tips for couples

Thailand travel tips for couples

Traveling to Thailand with someone special? Keep these tips in mind for a safe, romantic, all-around amazing trip...
View more
Royal Livingstone Hotel

Royal Livingstone Blog

With one of the Seven Wonders of the World right on your doorstep, The Royal Livingstone Hotel offers a once-in-a-lifetime African adventure. Here are some other need-to-know facts that might just lure you to this dream holiday destination!
View more

You may also be interested in...

Back

Whatsapp

There has been an error

Please try again
Back

Text Message

There has been an error

Please try again
Back

Telephone

Thanks, we'll be in touch soon

Back

I'm currently on holiday

Some text goes here...

Back

I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.

Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days
Back

My holiday destination doesn't have travel restrictions

Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback

Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Back

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

WhatsApp
If you're traveling in the next 72hrs
Text Message
If you're traveling in the next 72hrs
Back

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

Back

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

Back

How can we help?

Let’s get started. Please choose an option below.

Back

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

Back

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Back

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

Back

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

Back

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Back

Rebook your holiday

We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

Back

We’re here when you need us

If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Back

Your holiday is in safe hands

No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Back

Change it up

You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Back

Your holiday is in safe hands

Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Back

The choice is yours

No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Back

Register yourself as away from home

If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Back

Book online

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Back

Help is at hand

Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.