Wonderful even in a wheelchair
Apr 22, 2024 Paul R Union, Kentucky
We stayed a week at MoBay on Apr 13-20, 2024. My wife broke her ankle two weeks before our trip and we were in panic-mode on whether we should cancel our trip or not, because she would not be able to walk and we booked a 3rd floor room in the Almonds building (category PJS). The resort reassured us that we would have full access to the resort…
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We stayed a week at MoBay on Apr 13-20, 2024. My wife broke her ankle two weeks before our trip and we were in panic-mode on whether we should cancel our trip or not, because she would not be able to walk and we booked a 3rd floor room in the Almonds building (category PJS). The resort reassured us that we would have full access to the resort and they even reserved a wheelchair for the week for us.
While we did miss our walks on the beach because we didn’t want to get sand in her cast, we didn’t miss out on any of our plans for our week. We’re older now and this was our 27th Sandals vacation, so our trips are more for relaxation and enjoying the beautiful views on the resort. We even got to visit the Royal Caribbean and see some old friends there.
I will detail the wheelchair information below, but want to give our overall review first. Christopher and his staff greatly exceeded our expectations and took such good care of us that we decided to come back the same time next year and see our new friends again.
We really liked the upgrades since our previous visit and to us MoBay has really improved to a new level worthy of repeating. We chose the Almonds building 3rd floor PJS rooms because we wanted to be in the quiet zone, and away from the beach front especially once the entertainment turn on their microphones. We have zero interest with the noisy games, so thankfully this resort has many options and we had one of the best balconies and views of the 14 different Sandals we’ve been to.
I’ve read other reviews with people complaining about the resort’s condition or the staff, but I can say as a Sandals expert that the only real problems deserving of complaint would be the guests that are rude and make themselves annoying to others. Sandals goes out of their way to try and please everyone, but there’s not much you can do if a guest arrives with the intention of being unhappy. On the other side of that coin are the guests that come with the intent that only they are worthy of enjoying the beautiful resort and get loud and/or obnoxious. After 27 different Sandals vacations, we seen and witnessed a lot. I think the best and the worst come out of people and never has the Sandals Staff been the offending people. So to those that love to complain, I suggest leaving your attitudes at the airport, because you are missing meeting some of the nicest people in the world who are only trying to make your vacation a pleasant one.
To my Sandals friends, some new and some long time friends, you are and will always be in our hearts. All of your efforts do not get missed by many of us and we appreciate you. Thank you for another wonderful vacation, even with a broken ankle! We cannot wait to see you again next year. From “Double Trouble” & “No Trouble”
Here are the things that I learned on this trip, because I never really paid attention to accessibility the last time we were at MoBay. You don’t think about these things until you are in need, and here are the important things I can share with others who may have similar questions.
1) The Almonds, Palms, and Seagrapes buildings do have elevators for the 3rd floors. In the Almonds building where we stayed, the 3rd floor were the only rooms I could say had no steps to get into the room. The 2nd floor had a flight of steps and I think the swim-up rooms had a step down to get to their door.
2) The resort has sidewalks and ramps to get everywhere on the resort. The ramp to go down between the Oleander pool and the beach area by Mariners is steep to where you may need assistance, but the staff are close by and willing to back you down. I was able to back my wife down the ramp and push her up to the pool level myself, but I’d recommend asking the staff for help if you don’t have the strength to safely do the pushing yourself. You have to take the back sidewalks and get to the beach from between buildings to get to the Latitudes bar. Not hard but you just need to find the right path to get to Latitudes.
3) The only restaurant that doesn’t have wheelchair access is Cucina Romana. We didn’t eat there but I’m sure they would have served us on the deck outside the Bayside if we would have asked.
4) We did not have any rain during our week, but we had covered walkways all the way to the Bayside & Cafe by staying in the Almonds building. Umbrellas don’t work well with wheelchairs for the rider and the person pushing. So by staying in the Almonds building you can get to the lobby and half of the restaurants without needing umbrellas.
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