Hilton Whistler

We stayed here for five nights. It's a large, somewhat dated hotel in the centre of Whistler and a very short stroll to the Village Centre and ski gondolas. Our room - a junior suite effectively - came with a spacious kitchen and seating area, plus an open fireplace (complimentary fire bricks were provided each day). This was a real highlight for us as the fire provided a wonderful ambience in the evenings. Equally, our room included a large bathroom with jacuzzi bath which was a major plus after a full day's skiing. On the negative side, some parts of the room were not particularly clean (e.g. top shelf of the wardrobe). There's a ski shop on-site, but we found this expensive when compared to other outlets in the village. There's also a small outdoor pool, sauna and hot tubs, and a reasonably sized gym. The Cinnamon Bear Bar is a lively spot in the evening with a couple of pool tables and good selection of cocktails. The buffet breakfast was pretty good, with omelette to order plus ready-made Eggs Benedict, Royale, and Florentine available too. Coffee was very good as was the service. All things considered, this hotel exceeded our expectations. Read less

Great location in the heart of the Whistler. Ski in/ski out. Very convenient for ski sports. Staff is friendly and helpful. BUT .... the hotel is very old. I don´t understand that in the hotel in winter area they use AC for heating. And it is not integrated but under the window (very old fashioned).It was loud, smell bad, and full of dust. When we used it, my husband was coughing all the time. It is next to the bed. It is not possible to sleep with this loud and full of dust AC next to your head. We had also gap in the window, so there was cold air blowing from outside. We had to put towel there. The room is so dark. Insert duvet was too much used already - after 3 days we got new one - much better, and not so cold under it like with previous one. I think that this hotel needs renovation. It is not quality Hilton hotel compare to Hilton hotels in Europe. Definitely this hotel is not 4 stars hotel. We are Hilton member, we try to stay in Hilton every time on our journeys, but this time we were disappointed. Read less

We are a family of 4 that stayed 7 nights at the Hilton Whistler for a ski holiday. So lets start with the excellent. The location of this hotel is great, you walk through a little arcade connected to hotel lobby and you are right in the village and are a few steps away from the Whistler gondola. There is a valet tent that will take your skis at the end of the day and you pick them up in the morning, which is pure luxury! The lobby, Breakfast, Cinnamon Bear Bar and pool are all lovely. They have a laundry room which was $3 per wash/dryer cycle which is fabulous for travelling families. Staff were mostly helpful and courteous. Unfortunately the room we stayed in was very average. We paid a hefty amount for a glacier 2 queen bed suite, which was spacious enough for us but only had 1 large window that didnt open (no handle been broken and never repaired) and a tiny loft window. As a result the room was dark and felt a bit dungeony. The aircon units are old and very loud, my hubby kept thinking it was raining outside. We stayed for 7 nights and I had to ask for the sheets to be changed midweek and that was the only time they were changed for us. The very disappointing thing was we are gold members of hilton and at time of check in I did pose the question had we been upgraded and the lady scoffed and said your room is nice. Even if the hotel is busy, usually they would give you the same room type but with nice view etc, ours looked at the road. Despite these things we did enjoy our time in Whistler, but would I book here again? mmm maybe, but if i did, I would book a different room, one with a balcony so you can have light and fresh air. Our room was also in the south tower so perhaps requesting the north tower might be a better option. Read less

I have two parts to this review. I hope this is constructive feedback for the resort. All the people working at this resort are great. From the waitstaff at the restaurant, concierge, front desk, bell service, housekeepers, spa staff. Can’t say enough about how they all went out of their way for us. Thank you! As a family we wish there was another restaurant at the resort, there seems to be many families here and the bar is not family friendly. Our son wanted to play pool and the table was in the bar. It would be great for them to add a small game room for tweens/teens. And add another restaurant for breakfast and casual dining. The Cinnamon Bear does allow you to get bar food if you ask, they also have a kids menu but in the morning the line was up to an hour each day unless you go after 9:30. With children that is a very long wait. Not sure what it is like on non busy weeks, we went during a US holiday week. Our room was basic, the “upgrade” for diamond members was a larger room facing the pool, didn’t really feel like an upgrade. However, beds as usual are amazing, room was very clean. Unfortunately, we had a broken safe and closet off the hinges. And the toilet was not flushing well. They did come and fix these problems but it was disappointing that these issues were there as we got there. I would expect that these rooms will be upgraded at some point to Hilton standards. I image that some of the rooms are nicer at the resort, we just didn’t get those rooms. Village: Tip-bring your own bag and don’t miss out on all the ice cream and treats they have.Great place to shop and eat. Read less