This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

Why book with us?

Touring explained

Tours are a great way to discover and learn about a destination. Using the expertise of your local English-speaking guide you will benefit from informative but enriching information about the destination, culture and spectacular sights that may not be readily available when travelling independently. Not only do you get the chance to get off the beaten track, you may well also have the opportunity to develop long-standing friendships with like-minded travellers.

We are all about finding a unique travel experience that suits you. We can arrange all sorts of tour extensions before you travel.

Once you're sky high, you'll want to stay there. That's why, as an ATOL protected company, we can guarantee that your money is totally safe when you book a package with us.

Our Worldwide Journeys are designed to showcase the best of your destination and we'll sprinkle it will allsorts of once-in-a-lifetime experiences too.

We offer guided journeys with group sizes between 25-55 with knowledgeable local guides in each country.

Our specialist team of experts who have extensive knowledge of Worldwide destinations and will provide you with a personalised service.

Whats Included Why Book with Us

What's included

It is difficult to list a generic list of inclusions for all tours as they are all so different around the world. What you can be sure of is that we work closely with our local agents and expertly chose or design the tours specifically for our guests. Throughout our program we guarantee a superior service from our local agents and our guides, we ensure we have selected the outstanding sights to see, the best hotels in the right locations and the correct transport for you, be it a safari vehicle, an air-conditioned coach or a business class seat on the bullet train. Let us be the experts and lead the way.

Extensions Why Book with us

Extensions

There is no denying it, touring is one crazy holiday. Most itineraries involve several destinations, some early mornings, maybe long days and lots of walking but we guarantee that it is well worth the effort. What is an early morning if you can see the Taj Mahal at sunrise? Is a walk too much if it is along the Great Wall of China? No way. We guarantee the all that hard work pays off and we know you deserve some well-deserved R&R afterwards. On each tour page we have highlighted our favourite extension to your tour, usually down to flight routes or distances from the end of the tour, we make it easy for you with our expert recommendations.

Accessibility Why Book with Us

Accessibility

With so many amazing tours to experience, we've highlighted which we feel would be most suitable for those travellers who can walk short distances, manage the steps on and off the coaches either by themselves or supported by an accompanying passenger and where a folding wheelchair can be accommodated in the coach’s luggage compartment. So don’t hold back on seeing the world with Virgin Holidays!

 

Please call our special assistance team on 
0344 557 3998 or email special.assistance@virginholidays.com

Whatsapp

There has been an error

Please try again

Text Message

There has been an error

Please try again

Telephone

Thanks, we'll be in touch soon

How can we help?

Let’s get started. Please choose an option below.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.