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Why book with us?

Touring explained

Tours are a great way to discover and learn about a destination. Using the expertise of your local English-speaking guide you will benefit from informative but enriching information about the destination, culture and spectacular sights that may not be readily available when travelling independently. Not only do you get the chance to get off the beaten track, you may well also have the opportunity to develop long-standing friendships with like-minded travellers.

We are all about finding a unique travel experience that suits you. We can arrange all sorts of tour extensions before you travel.

Once you're sky high, you'll want to stay there. That's why, as an ATOL protected company, we can guarantee that your money is totally safe when you book a package with us.

Our Worldwide Journeys are designed to showcase the best of your destination and we'll sprinkle it will allsorts of once-in-a-lifetime experiences too.

We offer guided journeys with group sizes between 25-55 with knowledgeable local guides in each country.

Our specialist team of experts who have extensive knowledge of Worldwide destinations and will provide you with a personalised service.

Whats Included Why Book with Us

What's included

It is difficult to list a generic list of inclusions for all tours as they are all so different around the world. What you can be sure of is that we work closely with our local agents and expertly chose or design the tours specifically for our guests. Throughout our program we guarantee a superior service from our local agents and our guides, we ensure we have selected the outstanding sights to see, the best hotels in the right locations and the correct transport for you, be it a safari vehicle, an air-conditioned coach or a business class seat on the bullet train. Let us be the experts and lead the way.

Extensions Why Book with us

Extensions

There is no denying it, touring is one crazy holiday. Most itineraries involve several destinations, some early mornings, maybe long days and lots of walking but we guarantee that it is well worth the effort. What is an early morning if you can see the Taj Mahal at sunrise? Is a walk too much if it is along the Great Wall of China? No way. We guarantee the all that hard work pays off and we know you deserve some well-deserved R&R afterwards. On each tour page we have highlighted our favourite extension to your tour, usually down to flight routes or distances from the end of the tour, we make it easy for you with our expert recommendations.

Accessibility Why Book with Us

Accessibility

With so many amazing tours to experience, we've highlighted which we feel would be most suitable for those travellers who can walk short distances, manage the steps on and off the coaches either by themselves or supported by an accompanying passenger and where a folding wheelchair can be accommodated in the coach’s luggage compartment. So don’t hold back on seeing the world with Virgin Holidays!

 

Please call our special assistance team on 
0344 557 3998 or email special.assistance@virginholidays.com

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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Let’s talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're good to go

Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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Thank you for your patience and understanding

We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

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We'll be in touch soon

We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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