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Essential information

All weddings are subject to availability. In order to book a wedding package, the wedding couple must also have a holiday confirmed with Virgin Holidays. 

Unless otherwise stated, wedding packages are for the bride and groom only. All weddings are on a request-only basis and subject to availability. Wedding packages do not include any accommodation.

All Virgin Holidays wedding packages are subject to payment of an additional deposit at the time of booking, some of which are non-refundable and are in addition to your holiday deposit. Please note, your wedding will not be confirmed, and no contract is in place, until you have received written confirmation from Virgin Holidays. Although Virgin Holidays will advise the venue/resort of the requested time of the wedding ceremony, the actual time will only be confirmed in resort upon arrival. Virgin Holidays accepts no responsibility for the actual time the ceremony takes place.

Any requested wedding extras are payable by you in resort and are subject to change without prior notification. Free weddings are not combinable with any other special offers, which may from time to time be available.

Original documents are required for all wedding packages. Virgin Holidays will tell you what is required to obtain a licence for your chosen destination and will advise you if we receive notification of any changes from the resort or the venue. It is your responsibility to ensure that you have your original documentation with you at all times. If additional documentation is required to obtain a marriage licence — e.g. affidavits — or your documentation needs to be legalised, translated or certified, then the cost of this is not included in your wedding package.

In some destinations this may prove expensive. It is your responsibility to ensure that you have the correct documentation with you.

This Essential Information must be read in conjunction with the terms and conditions and useful information, as stated in our brochures or at www.virginholidays.co.uk/important/termsand-conditions. These conditions govern your relationship with Virgin Holidays and set out our obligations to you, and certain exclusions of Virgin Holidays responsibility. The terms include limitations on the liability of Virgin Holidays.

Here is a brief summary of our liability clause; the full clause appears in our full set of booking conditions. Before making your booking, you must have read and accepted the full version of all the booking conditions that appear in the brochure and/or on the website from which your holiday is booked.

Our liability to you

Our liability is limited in accordance with our full booking conditions which you must read in full before booking your wedding and holiday package. Except as specifically set out in our booking conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with our full booking conditions. We will not be liable where any failure to perform or improper performance of the services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or where there are unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

You must inform us without undue delay of any failure to perform or improper performance of the travel services included with your Wedding and Holiday package. If any of the travel services included in your wedding or holiday package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

Our liability is also limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into your booking together with any relevant international convention relating to your wedding and holiday package.

We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure or on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. Please note that this position also includes all hazardous activities.

Every occurrence of unavoidable or extraordinary circumstances will lead to the suspension of our obligations as set out in our booking conditions, please refer to these for details of the limitation of our obligations in these circumstances.

As Virgin Holidays has no jurisdiction over hotels/resorts/venues and their charges, we cannot be responsible for any increase or change to your wedding arrangements. We will, however, endeavour to advise you of changes as soon as these are made known to us.

While it is unlikely that we will have to make any changes to your arrangements, occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your arrangements less than 12 weeks before your departure date, except for reasons of unavoidable or extraordinary circumstances or failure by you to pay the final balance.

You may cancel your wedding and holiday arrangements at any time, however, you may not cancel your holiday arrangements without also cancelling your wedding. Written notification of the cancellation must be received at our offices. Since we incur costs in cancelling your wedding and holiday arrangements, you will have to pay both the cancellation charge applicable to your holiday as detailed in the grid shown here and the cancellation charges imposed by the local wedding operator. These may be to the full value of the cost of the wedding and are in addition to any cancellation charges on the holiday cost. Full details will be provided by our Weddings team.

Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. Any changes by you to the date of the wedding ceremony will be subject to an amendment fee.

No special arrangements exist for transportation of a wedding dress (unless passengers are travelling with Virgin Atlantic in Upper Class).

Our dedicated Weddings team will be able to answer all your questions, so please do not hesitate to contact them on 0344 557 1035.

View our PDF chart to view Minimum residency periods and other important requirements for your wedding destination.

 

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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