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Essential information

All weddings are subject to availability. In order to book a wedding package, the wedding couple must also have a holiday confirmed with Virgin Holidays. 

Unless otherwise stated, wedding packages are for the bride and groom only. All weddings are on a request-only basis and subject to availability. Wedding packages do not include any accommodation.

All Virgin Holidays wedding packages are subject to payment of an additional deposit at the time of booking, some of which are non-refundable and are in addition to your holiday deposit. Please note, your wedding will not be confirmed, and no contract is in place, until you have received written confirmation from Virgin Holidays. Although Virgin Holidays will advise the venue/resort of the requested time of the wedding ceremony, the actual time will only be confirmed in resort upon arrival. Virgin Holidays accepts no responsibility for the actual time the ceremony takes place.

Any requested wedding extras are payable by you in resort and are subject to change without prior notification. Free weddings are not combinable with any other special offers, which may from time to time be available.

Original documents are required for all wedding packages. Virgin Holidays will tell you what is required to obtain a licence for your chosen destination and will advise you if we receive notification of any changes from the resort or the venue. It is your responsibility to ensure that you have your original documentation with you at all times. If additional documentation is required to obtain a marriage licence — e.g. affidavits — or your documentation needs to be legalised, translated or certified, then the cost of this is not included in your wedding package.

In some destinations this may prove expensive. It is your responsibility to ensure that you have the correct documentation with you.

This Essential Information must be read in conjunction with the terms and conditions and useful information, as stated in our brochures or at www.virginholidays.co.uk/important/termsand-conditions. These conditions govern your relationship with Virgin Holidays and set out our obligations to you, and certain exclusions of Virgin Holidays responsibility. The terms include limitations on the liability of Virgin Holidays.

Here is a brief summary of our liability clause; the full clause appears in our full set of booking conditions. Before making your booking, you must have read and accepted the full version of all the booking conditions that appear in the brochure and/or on the website from which your holiday is booked.

Our liability to you

Our liability is limited in accordance with our full booking conditions which you must read in full before booking your wedding and holiday package. Except as specifically set out in our booking conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with our full booking conditions. We will not be liable where any failure to perform or improper performance of the services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or where there are unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

You must inform us without undue delay of any failure to perform or improper performance of the travel services included with your Wedding and Holiday package. If any of the travel services included in your wedding or holiday package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.

Our liability is also limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into your booking together with any relevant international convention relating to your wedding and holiday package.

We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure or on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. Please note that this position also includes all hazardous activities.

Every occurrence of unavoidable or extraordinary circumstances will lead to the suspension of our obligations as set out in our booking conditions, please refer to these for details of the limitation of our obligations in these circumstances.

As Virgin Holidays has no jurisdiction over hotels/resorts/venues and their charges, we cannot be responsible for any increase or change to your wedding arrangements. We will, however, endeavour to advise you of changes as soon as these are made known to us.

While it is unlikely that we will have to make any changes to your arrangements, occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your arrangements less than 12 weeks before your departure date, except for reasons of unavoidable or extraordinary circumstances or failure by you to pay the final balance.

You may cancel your wedding and holiday arrangements at any time, however, you may not cancel your holiday arrangements without also cancelling your wedding. Written notification of the cancellation must be received at our offices. Since we incur costs in cancelling your wedding and holiday arrangements, you will have to pay both the cancellation charge applicable to your holiday as detailed in the grid shown here and the cancellation charges imposed by the local wedding operator. These may be to the full value of the cost of the wedding and are in addition to any cancellation charges on the holiday cost. Full details will be provided by our Weddings team.

Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. Any changes by you to the date of the wedding ceremony will be subject to an amendment fee.

No special arrangements exist for transportation of a wedding dress (unless passengers are travelling with Virgin Atlantic in Upper Class).

Our dedicated Weddings team will be able to answer all your questions, so please do not hesitate to contact them on 0344 557 1035.

View our PDF chart to view Minimum residency periods and other important requirements for your wedding destination.

 

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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Where would you like to go?

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How can we help?

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.