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Disney Dine

Disney Dine Offer

* Free Disney Dining Offer is available for bookings made 21 Apr-03 Nov ‘16 for arrivals between 01 Jan-29 Mar ‘17 and 17 Apr-30 Nov ‘17. Subject to room and flight availability. Eligibility for the Disney Free Dining promotion requires a minimum length of stay of 5 consecutive nights plus Disney Tickets booked together. A Disney Dining Plan must be selected for all members of the party travelling who are aged 3 or over at time of travel and for the full duration of their stay. Children aged 3-9 (at time of visit) must order from the children’s menu where available. Offer is only available for select Walt Disney World Moderate Resort, Disney Deluxe Resort or selected Disney Deluxe Villa Resort hotels. Gratuities are not included. Certain menu items may incur an additional cost. The number and type of rooms allocated to this offer are limited. All package elements must be booked through Virgin Holidays in one transaction. Free Dine Saving message is based on 2 adults and 2 children under 9 taking Disney Quick Service Dining Plan for a 14 night holiday. For more details and full terms & conditions on Free Disney Dining, please visit virginholidays.co.uk/disney.  Free Breakfast offer is available when booked as part of a package which includes accommodation at a Disney value resort and Disney tickets for five nights or more for the whole party booked in one transaction with Virgin Holidays. Excludes Little Mermaid Standard Rooms at Disney’s Art of Animation Resort. The duration of the Disney Breakfast Component must coincide with the number of nights of the room reservation. Meals for children aged 3-9 may not be used by persons aged 10 and up. Children 3-9 (at time of use) must order from the children’s menu where available. Offer is not valid for children under 3 years. Offer must be booked by 07Jul ‘16 for arrivals 01 Jan-29 Mar ‘17 and 17 Apr-29 Oct ’17 and is subject to availability and change. ©Disney.
 

14 for 7 Tickets

^“14 day ticket for the price of 7” offer is available for all Walt Disney World Hotel bookings made until 31 Dec ‘17 for arrivals throughout 2017. For this time, the 14 day ticket (Disney’s 14-day Ultimate Ticket) is available for the price of a 7 day ticket (Disney’s 7 – Day Ultimate Ticket). Disney’s 14-day Ultimate Ticket expires 14 days from first day of use.

Giftcard

ꝉ Book by 07 Jul ‘16 and stay at a Disney Moderate, Deluxe or Deluxe Villa Resort arriving between 01 Jan-29 Mar ‘17 and 17 Apr-30 Nov ’17 and receive $200 Disney Spending Money per booking. OR Book between 08 Jul-20 Oct ‘16 and stay at a Disney Moderate, Deluxe or Deluxe Villa Resort arriving between 01 Jan-29 Mar ‘17 and 17 Apr-30 Nov ‘17 and receive $100 Disney Spending Money per booking. To use throughout all 6 parks and Resorts. Disney Spending Money is per booking only for new bookings. Bookings must include Disney Tickets and a Disney Dining Plan for the whole party, all elements must be booked together in one transaction through Virgin Holidays. Offer excludes Disney Value Resorts and accommodation only bookings. When booking by telephone or in-store a non-refundable booking fee applies. Credit card payments will incur a 1.5% charge. Calls cost no more than calls to geographical numbers (01 or 02). Offer valid for Virgin Holidays and Virgin Holidays Cruises division of the Virgin Holidays Group only, for definition visit virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club and Virgin Atlantic Flying Club. ATOL protected (2358) and ABTA (V2043) for Virgin Holidays and (J1138)/(W9716) for Virgin Holidays Cruises. If you do not want us to contact you again with offers and updates, email us at updatescustomerdetails@virginholidays.com. ©Disney.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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