Latest Travel Updates

Mexico Earthquake

Virgin Holidays are monitoring the earthquake that has struck central Mexico overnight, near Puebla - approximately 140km south east of Mexico City. We will continue to track its impact, and whilst this earthquake has caused major damage, all Virgin Holidays’ destinations and resorts have been unaffected. Flight schedules, and holidays booked with Virgin Holidays, will continue to travel as planned.

Updated – 20 September 2017


Hurricane Maria                                                                                                              

UK Departures

We are monitoring the tracking of Hurricane Maria, and will advise Virgin Holidays’ customers of any disruption to their holiday.

Whilst most holidays with us are operating as normal, customers travelling to the Dominican Republic are experiencing some disruption, with flights on British Airways on the 19th and 21st cancelled due to the predicted path of Hurricane Maria. Customers travelling with British Airways to the Dominican Republic during the period 19th-24th September can amend their travel dates.

If you have any questions or would like advice on your travel plans, please call our helpline on 0203 668 8555.

Updated – 20 September 2017


Hurricane Irma

Most holidays with are operating as normal following Hurricane Irma. However, there is still some local disruption in parts of the Caribbean and Southern Florida

Any customers travelling to Havana or Miami with Virgin Atlantic between the 12th and 30th September have the option to amend travel dates, or travel to an alternative Virgin Atlantic destination. Travel needs to be completed by 31 October 2017.

If you would like to discuss these options with us, please call our helpline on 0203 668 8555. 

Updated – 18 September 2017


Mexico Earthquake

Virgin Holidays are monitoring the earthquake in the Pacific off the Mexican coast earlier this morning, and continue to track its impact. Whilst this earthquake has caused major damage to a number of Mexican cities, all Virgin Holidays’ destinations and resorts have been unaffected. Flight schedules, and holidays booked with Virgin Holidays, will continue to travel as planned.

Updated – 08 September 2017


Riviera Maya, Mexico - Cyclospora

Virgin Holidays are aware of reports of holidaymakers returning from the Riviera Maya region of Mexico suffering from a sickness infection called Cyclospora.

Cyclospora is an infection transmitted through the consumption of contaminated food and drink. Although symptoms are often unpleasant, it doesn't usually pose a serious threat to health and can be easily treated using antibiotics. Given the short lifecycle of cyclospora, person-to-person transmission does not occur.

You can find more information on the following links:

If you have any questions you can contact our Customer Service Team on 0344 557 4321 for assistance.  

Updated – 21 July 2017


UK Ban On Electronic Hand Luggage

The UK Government has introduced additional security measures on all direct inbound flights to the UK from the following countries: Egypt, Jordan, Lebanon, Saudi Arabia, Tunisia and Turkey. If your itinerary includes a direct flight originating from one of these countries to the UK, you will have to comply with the regulations. There are no restrictions on electrical items on flights from Dubai to London

Under the new arrangements, phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm will not be allowed in the cabin. Devices of this nature will need to be placed into hold luggage.

The aviation security measures brought in by the US and UK do not impact any Virgin Atlantic flights. Customers can continue to bring electrical items, such as phones, tablets and laptops on board the aircraft.

If you have any questions you can contact our Customer Service Team on 0344 557 4321 for assistance.

Updated – 22 March 2017


Virgin Atlantic - London Gatwick Terminal

From 25 January 2017, all Virgin Atlantic flights will operate from the North Terminal at London Gatwick Airport. As most Virgin Atlantic flights from Gatwick leave early in the morning, twilight check in and bag drop will continue to be offered, so you can avoid the airport queues and check in any luggage the night before.

As part of this exciting change, there will also be a brand new Clubhouse and V-room in the North Terminal from the 25th January 2017, where you can start your trip in style.

Updated – 17 January 2017


Customers who own a Samsung Galaxy Note 7 – please see the below message from Virgin Atlantic:

As a result of the emergency order issued by the U.S. Department of Transportation, Virgin Atlantic advises all customers who own or possess a Samsung Galaxy Note7 device that they will not be able to travel with it on any Virgin Atlantic flights – whether on their person, in carry-on baggage, or in checked baggage.

If airport staff observe that a customer is in possession of a Samsung Note7 device prior to boarding an aircraft, that customer will be denied boarding unless they can make arrangements for the device to be taken home or left with a family member. Customers should not pack the phones in their checked luggage.

This prohibition includes all Samsung Galaxy Note7 devices. The phones also cannot be shipped as air cargo. The ban will be effective from Saturday, 15th October, 2016, at noon Eastern Standard Time (ET).

Any passenger violating the ban may be subject to criminal prosecution in addition to fines by the U.S Department of Transportation.

If you are due to fly with another carrier, please check with them before you travel.

Updated 16 October 2016


Virgin Atlantic Baggage Allowance – Sport Equipment

Virgin Atlantic have recently made some changes to their baggage policy. It means that, for bookings made on or after 31 August 2016, your sports baggage will be included in your overall checked baggage allowance. So:

  • You’ll be able to carry sports equipment (up to 23kg and 190 x 75 x 65cm) as part of your checked allowance.
  • One extra piece of sports equipment (up to 23kg and 190 x 75 x 65cm) will cost 65 GBP / 100 USD / 100 CAD.
  • If you want to bring any extra sports equipment in addition to the above, you’ll need to pay our standard excess charges, including oversize charges (where applicable).
  • There’s no change to our policy of charging for additional, overweight or oversize baggage.

For bookings made before 31 August 2016, our previous sports equipment policy will still apply: allowing one extra piece of sports equipment in addition to your checked baggage allowance.

Find out more about our sports baggage policy.

Updated - 13 September 2016


Maldives Entry Requirements

The entry requirements for the Maldives have recently changed. With immediate effect, your passport should now be valid for a minimum of six months from the date of entry into the Maldives.

Updated – 05 August 2016


Zika Virus - Information Update

We are continuing to monitor reports of cases of Zika in Virgin Holidays destinations. The virus spreads via the bite of an infected mosquito, and may produce mild symptoms for 2-7 days such as skin rashes, conjunctivitis, muscle and joint pain and headache. The best form of prevention is protection against mosquito bites.

Customers who are pregnant or planning to become pregnant should speak to their healthcare provider for further advice if they are travelling to a destination where the Zika virus is present. Current advice is that pregnant women planning to travel should postpone non-essential travel to areas with active Zika Virus transmission until after pregnancy.

For the latest travel advice, and the Foreign and Commonwealth Office guidance by destination, please follow the links below:

Travel Health Pro - Zika Virus 
Foreign and Commonwealth Office

Any Virgin Holidays customers who are pregnant have the option to amend or cancel their booking free of charge. Passengers in the UK who are due to depart can contact our Customer Service Team on 0344 557 4321 for assistance.

If you are currently in resort and have any concerns, our resort teams are contactable 24 hours a day and numbers are available under Customer Support on our website.

We will continue to monitor the situation closely and will provide updates where necessary.

Updated – 2 November 2016


Passport Requirements for the USA

Travel under the Visa Waiver program (ESTA) is restricted to travellers possessing passports with specified security features. Visa Waiver Program requirements are: 

The passport must have a machine-readable zone on the biographic page

The passport must have an electronic passport with a digital chip containing biometric information about the passport owner. 

As of April 1, 2016, all travellers must have an e-Passport to use the VWP. An e-Passport, denoted by a symbol on the front of your passport, is an enhanced secure passport with an embedded electronic chip. E-Passports are issued by the proper passport issuing authority and must meet international standards for securing and storing information corresponding to the passport and bearer. 


Seaweed in areas of Mexico and the Caribbean

Please note that some areas of the Caribbean and Mexico are occasionally being affected by an increased level of seaweed. This is an unusual natural occurrence and is changing on a regular basis with the currents. We will continue to monitor the situation carefully, but please be assured that any hotels which are affected, are working hard to remove the seaweed as quickly as possible to ensure the enjoyment of your holiday.


Virgin Atlantic seat requests

Virgin Atlantic have made some changes to the way you can request seats with them. Please take a look here for more details.


South Africa – Revised Immigration Rules when travelling with children (Under 18 years)

The new immigration rules for South Africa relating to travelling with children under the age of 18 comes into effect from 1st June 2015.

From 1st June 2015, parents travelling with children into or out of South Africa may be asked to show the child's unabridged (full) birth certificate, and where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate).

You should travel with these documents in case you're asked to provide them.

There are other requirements for children travelling unaccompanied or with adults who are not their parents. For more information, contact the South African High Commission or the South African Department of Home Affairs.

If you would like to find out more, you can get the latest information from the Foreign Office by clicking here

ESTA - Electronic System for Travel Authorization

It's mandatory for everyone travelling to or transferring through the US, under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme.

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

The cost of an ESTA is currently approx $14 per person and can be obtained by visiting Once completed & approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply – simply update your details on the same website. Travelers can apply for an ESTA even if they have no firm plans to travel to the US.

An ESTA is only valid for stays of 90 days or less.

If you need any further information on the ESTA or you have any other visa queries, then try the Visit USA Website at where further information on the scheme and up to date fee can also be found.

The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless