We are aware of travel restrictions in place for customers due to travel due to Coronavirus.
Given the fast changing situation you should check the latest entry requirements for your destination on their immigration website and the Foreign & Commonwealth Office website.
Should customers have any queries about their travel plans, we would encourage them to contact our customer service team via our SMS messaging system through our website, or by calling us on 0333 920 4326.
26 February 2020
We are aware of the US Government’s decision to restrict entry into the United States, from 2200 GMT on 2 February, for foreign visitors who have travelled to China (excluding Hong Kong and Macau) in the last 14 days, due to the situation with Coronavirus. This will affect all flights departing after 2200 GMT on 2 February.
There are exemptions to this, including US citizens who have travelled to China in the last 14 days, who will be allowed entry to the United States via selected airports, including Atlanta, New York JFK, San Francisco, Seattle and Los Angeles, as well as Hawaii and Chicago.
Customers booked to travel to the United States who have travelled to China (excluding Hong Kong and Macau) in the last 14 days, should contact Virgin Holiday’s customer service team via our SMS messaging system through our website, or by calling us on 0333 920 4326 to discuss their booking further.
03 February 2020
We continue to monitor the situation regarding Coronavirus and following the World Health Organization (WHO) declaration of a public health emergency of international concern, customers with travel booked from now until 30th April to mainland China will be offered a full refund or amendment to an alternative destination. The Virgin Holidays customer service team will be in touch with customers whose travel has been impacted.
We continue to monitor the situation closely and customers with bookings beyond 30th April can contact our customer service team via our SMS messaging system through our website, or by calling us on 0333 920 4326.
For those customers travelling to Hong Kong, we continue to monitor guidance set out by the Foreign & Commonwealth Office and relevant health authorities and our travel operations remain as scheduled. Should customers have any queries about their travel plans, we would encourage them to contact our customer service team via our SMS messaging system through our website, or by calling us on 0333 920 4326.
As always, we would urge customers to continue to review and follow the latest advice from the Foreign & Commonwealth Office.
For Foreign & Commonwealth Office advice to mainland China, please see here: https://www.gov.uk/foreign-travel-advice/china
For Foreign & Commonwealth Office advice to Hong Kong, please see here: https://www.gov.uk/foreign-travel-advice/hong-kong
31 January 2020
Please check the Foreign & Commonwealth Office for the latest information on security, local laws and the latest travel information on www.gov.uk/travelaware. We advise that you check this regularly as the advice can change.
24 December 2019
We are very sorry to learn that the UK tour operator and airline Thomas Cook has been placed in to administration. Our thoughts are with all those affected by this announcement including customers on holiday, anyone due to travel with them and of course also their employees.
If your holiday been affected by the news of Thomas Cook we have further information available at: https://www.virginholidays.co.uk/savetheholiday
23 September 2019
Virgin Holidays are aware of reports of holidaymakers returning from Mexico suffering from a sickness infection called Cyclospora.
Cyclospora is an infection transmitted through the consumption of contaminated food and drink. Although symptoms are often unpleasant, it doesn't usually pose a serious threat to health and can be easily treated using antibiotics. Given the short lifecycle of cyclospora, person-to-person transmission does not occur.
You can find more information on the following links:
If you have any questions you can contact our Customer Service Team on 0344 557 4321 for assistance
Updated – 21 October 2019
Customers who are pregnant or planning to become pregnant should discuss their travel plans with their healthcare professional before booking and ensure that they have checked the travelhealthpro.org.uk and https://www.gov.uk/foreign-travel-advice websites for up to date travel advice to their chosen holiday destination.
If you wish to make any changes after booking, and have a doctor’s note confirming your pregnancy in line with the advice issued by NaTHNaC, you can do so without incurring a Virgin Holidays amendment fee. Any cancellation charges imposed by our suppliers will be passed onto you. Please be aware that in some cases, this may be 100% of the cost of your holiday.
Virgin Holidays standard Booking Terms and Conditions apply, please see https://www.virginholidays.co.uk/important/terms-and-conditions
10 September 2019
Following the attacks on 21 April 2019, The Foreign and Commonwealth Office (FCO) have now amended the travel advice and are no longer advising against all but essential travel to Sri Lanka.
Customers booked to travel to Sri Lanka up to and including 31st October 2019, have been given a full refund or the option to amend to an alternative travel destination, subject to any additional costs.
For bookings from 1st November, we will continue to monitor the situation and will be in contact with customers should any changes to their travel arrangements be required.
If you have any questions please don’t hesitate to call our Service team on 0333 920 4326.
Updated – 9 August 2019
Please note that some hotel beaches in Mexico and the Caribbean are currently affected by an increased level of seaweed.
This is known as Sargassum which is a natural occurrence and is changing on a daily basis influenced by weather patterns and sea currents.
For safety reasons, from time to time the water sports/water based activities may not be available in these destinations due to this occurrence.
Please be assured that any hotels that are affected are working hard to remove the seaweed as quickly as possible.
Updated – 18 July 2019
It is mandatory for everyone travelling to, or transferring through the US under the Visa Waiver Program, to obtain approval via an ESTA (Electronic System for Travel Authorisation). This must be applied for no later than 72 hours prior to travel by completing an online process. Virgin Holidays strongly recommend that our customers obtain ESTA approval as soon as possible - travellers can apply for an ESTA even if they have no firm plans to travel to the US.
Failure to obtain an ESTA could result in the passenger being denied boarding by the airline in the UK.
An ESTA is a paperless visa, the cost is approximately $14 per person, and it can be obtained by visiting https://esta.cbp.dhs.gov. Once completed & approved, the ESTA is valid for two years and allows multiple visits for stays of 90 days or less in the US, without the need to reapply.
If you need any further information on the ESTA or you have any other visa queries, then try the Visit USA Website at www.visitusa.org.uk where further information on the scheme and up to date fee can also be found.
17 December 2018