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Latest Travel Updates

Thomas Cook 

We are very sorry to learn that the UK tour operator and airline Thomas Cook has been placed in to administration. Our thoughts are with all those affected by this announcement including customers on holiday, anyone due to travel with them and of course also their employees.

If your holiday been affected by the news of Thomas Cook we have further information available at:

23 September 2019

Mexico - Cyclospora

Virgin Holidays are aware of reports of holidaymakers returning from Mexico suffering from a sickness infection called Cyclospora.

Cyclospora is an infection transmitted through the consumption of contaminated food and drink. Although symptoms are often unpleasant, it doesn't usually pose a serious threat to health and can be easily treated using antibiotics. Given the short lifecycle of cyclospora, person-to-person transmission does not occur.

You can find more information on the following links:

If you have any questions you can contact our Customer Service Team on 0344 557 4321 for assistance

Updated – 21 October 2019

Zika Virus - Information update 

Customers who are pregnant or planning to become pregnant should discuss their travel plans with their healthcare professional before booking and ensure that they have checked the and websites for up to date travel advice to their chosen holiday destination.

If you wish to make any changes after booking, and have a doctor’s note confirming your pregnancy in line with the advice issued by NaTHNaC, you can do so without incurring a Virgin Holidays amendment fee. Any cancellation charges imposed by our suppliers will be passed onto you. Please be aware that in some cases, this may be 100% of the cost of your holiday.

Virgin Holidays standard Booking Terms and Conditions apply, please see

10 September 2019

Hurricane Dorian - Closure of Orlando International Airport

We’re continuing to monitor Hurricane Dorian’s movements closely. Orlando International Airport was closed yesterday and we’re liaising with Orlando International Airport on recovery operations for the rest of the week and we hope to operate as many of our flights as possible.

Hurricane Dorian’s exact movements and the aftermath of the storm as it passes the Orlando area is unclear, therefore we ask customers to continue to check for the latest updates and check for the latest flight information.

The safety and comfort of our customers and crew is our absolute priority and we will continue to update customers as quickly as possible.

Updated - 05 September 2019 - 10:30

Hurricane Dorian

Virgin Holidays are currently monitoring the Hurricane Dorian.

Dorian is forecast to bring a risk of heavy rains, storm surge and hurricane-force winds for the east coast of Florida for next week.

At this time, it is too early to predict the exact path of the storm but we will continue to monitor the situation and will be in contact with customers should any changes to their travel arrangements be required.

Due to the current predicted path of Hurricane Dorian, for customers travelling between 31 August 2019 and 06 September 2019 to or via Orlando, Miami and Fort Lauderdale you have the option to amend travel dates. We recommend you call us to discuss your options on 0344 573 0088.

Updated – 01 September 2019

Sri Lanka - FCO Travel Advice

Following the attacks on 21 April 2019, The Foreign and Commonwealth Office (FCO) have now amended the travel advice and are no longer advising against all but essential travel to Sri Lanka.

Customers booked to travel to Sri Lanka up to and including 31st October 2019, have been given a full refund or the option to amend to an alternative travel destination, subject to any additional costs.

For bookings from 1st November, we will continue to monitor the situation and will be in contact with customers should any changes to their travel arrangements be required. 

If you have any questions please don’t hesitate to call our Service team on 0333 920 4326.

Updated – 9 August 2019

Seaweed in areas of Mexico and the Caribbean

Please note that some hotel beaches in Mexico and the Caribbean are currently affected by an increased level of seaweed.

This is known as Sargassum which is a natural occurrence and is changing on a daily basis influenced by weather patterns and sea currents.

For safety reasons, from time to time the water sports/water based activities may not be available in these destinations due to this occurrence.

Please be assured that any hotels that are affected are working hard to remove the seaweed as quickly as possible.

Updated – 18 July 2019

USA Travel - ESTA (Electronic System for Travel Authorization)

It is mandatory for everyone travelling to, or transferring through the US under the Visa Waiver Program, to obtain approval via an ESTA (Electronic System for Travel Authorisation). This must be applied for no later than 72 hours prior to travel by completing an online process. Virgin Holidays strongly recommend that our customers obtain ESTA approval as soon as possible - travellers can apply for an ESTA even if they have no firm plans to travel to the US.

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline in the UK.

An ESTA is a paperless visa, the cost is approximately $14 per person, and it can be obtained by visiting Once completed & approved, the ESTA is valid for two years and allows multiple visits for stays of 90 days or less in the US, without the need to reapply.

If you need any further information on the ESTA or you have any other visa queries, then try the Visit USA Website at where further information on the scheme and up to date fee can also be found.

17 December 2018