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With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQsto see if this can help answer any immediate questions.
The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry.
We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. We also must consider the continued restrictions in many of the destinations we fly to, including the United States, where a travel embargo for travel from the UK, Ireland, and other parts of Europe came in to effect on 16 March 2020. The UK Government has also announced 14-day quarantine period for people arriving into the UK, which will take effect on 8 June 2020. For further information please visit https://www.gov.uk/foreign-travel-advice.
We understand that you want to know what this means for your holiday. Our latest advice is right here; whether you have an existing booking or are looking to book your next holiday.
Is my holiday affected?
The Foreign & Commonwealth Office have advised against all but essential travel. You may have seen the news recently that Virgin Atlantic have been making changes to their flying programme and if your holiday is impacted by these changes we’ll proactively contact you with your options or log in to Manage my booking for more options. As countries around the world start to review their local lockdown restrictions, we expect this advice to change over the coming weeks and if it does we will be in touch. You can check Virgin Atlantic Manage my booking for most up to date flight information.
We’re making some changes to our fleet and schedule, to reshape our business and ensure it is fit for the future, both in response to the impact of Covid-19 and in support of our drive towards greener, more sustainable air travel. As a result, we’ll be moving our flying programme from London Gatwick to London Heathrow. We’ll continue to fly from Manchester, and also retain the opportunity to return to Gatwick in the future.
For customers impacted by these changes, we’ve updated our rebooking policies to ensure you have the flexibility you need with your upcoming travel plans.
Where possible, we will rebook your travel to ensure you can still get away as planned. This could mean travelling from London Heathrow or from Manchester on a connecting flight with our partner Delta.
We are proactively contacting customers that are impacted by these changes. We thank you for your patience and understanding. We’ll be in touch as soon as possible to let you know about any changes and to provide your new flight details.
If you’re looking to book a holiday
Your next holiday is only a click away. Our website has thousands of amazing options ready to book and is the quickest and easiest way to book until our retail and contact centre team are on hand.
For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
We hope this helps you. Our contact centre is only available for customers departing in the next 14 days right now. Thank you so very much for your patience and understanding in this tough time.
Your holiday may be affected by travel restrictions or cancellations
The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.
For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us. You are our immediate priority.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you.
You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.
If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.
We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.
We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
