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What to expect on your journey

As the world re-opens for travel, your health and safety remains our priority. You can expect some changes throughout your journey to ensure you have a safe and enjoyable holiday. Here are some examples of the measures in place to protect you.

It’s also important to check the latest travel advice and entry requirements before you travel: https://www.gov.uk/foreign-travel-advice.


General travel advice

Covid-19 testing

Due to the ongoing impact of Covid-19, some of the destinations we're returning to flying have a range of testing requirements in place, to ensure customers and crew are symptom free and safe to fly. Find out more about the different types of screening and our recommended PCR Antigen Covid-19 testing supplier, Screen4.

Travel insurance

Whether you have a travel insurance policy in place or are looking to arrange cover for your future holiday, you will need to speak to your insurance provider to discuss the cover in relation to Covid-19. Every policy is different; some policy providers have all Covid-19 related claims excluded, whilst others will cover medical expenses and repatriation in the event you fall ill with Covid-19 whilst abroad.

It is important to ensure your travel insurance best suits your needs, so speak to your insurer before travelling and ask what is, and what is not covered.

Free Coronavirus cover with Virgin Atlantic flights

Whether or not your travel insurance covers you for Coronavirus, Virgin Atlantic's Coronavirus insurance policy is an extension to your travel insurance, making sure you can book your adventure with confidence. This is available for all bookings travelling with Virgin Atlantic up to 31st March 2021.

It is likely that all customers and staff will be required to wear a mask or face covering throughout the airport and at various points along your journey. We recommend you bring your own mask for your comfort throughout, though extra masks and PPE kits will be available if you need one. 

For your own safety, and the safety of your fellow travellers, we’d recommend carrying hand wipes or liquid sanitiser with you (under 100ml) as you travel. You’ll also find hand sanitiser dispensers for your use throughout the airports, on arrival, and at your destination resort. 

Where possible, avoid touching counters at ticket desks, information booths, and handgrips and handrails unnecessarily. 

Keeping a safe distance from those around you will continue to be of importance on your journey. Often keeping a minimum of 2 metres between yourself and other travellers will simply not be possible, but do what you can. 

Floors will be clearly marked to provide guidance for maintaining a safe distance, especially at check in, when waiting to board the aircraft, and during immigration at your destination.  

Your journey with Virgin Holidays

Throughout your journey with Virgin Holidays, we’ll do everything we can to give you peace of mind and confidence as you travel with us.

You are in safe hands with Virgin Atlantic

At the airport

At the airport, you will experience additional precautions to ensure your safety at check in, through security, and during boarding. 

Virgin Atlantic have put in place every possible measure to ensure you are in good hands. Read more about  What to expect when you fly or visit airport websites for detailed information on measures being taken and guidance while travelling:

•    London Heathrow Airport - Covid-19 FAQs
•    Manchester Airport - Advice for travellers

On your Virgin Atlantic flight

On the flight

Virgin Atlantic have introduced measures that match, and often exceed guidance from the World Health Organisation and the Civil Aviation authority. These include a focus on health screening, increased sanitisation, extra space on board, and the service our amazing crew provide you. 

Read more about  What to expect when you fly  with Virgin Atlantic. 

Details of what other airlines are doing to keep you safe is available on their websites, including our partner Delta Air Lines

Barbados holidays

In resort

When you arrive at your destination, our hotel, transfer, theme parks, and day trip partners have adopted a range of measures to ensure your safety and enjoyment too. Initiatives such as keyless room entry at some hotels, restricting capacity in restaurants, and temperature checks on arrival will be common place.  

Some of our key partners are already giving advice on what to expect at your destination. Find out more below.

Travel restrictions and advice 

For customers to be accepted for travel they must have tested NEGATIVE for Covid-19 (a PCR Antigen test) taken by a certificated or accredited laboratory, 72 hours prior to arriving into Barbados.  Please note customers will need to carry evidence of a negative Covid-19 test and it must have the date and time it was taken clearly shown. If customers do not present proof of a negative Covid-19 test at the departure airport, they will be denied travel to Barbados. Customers will no longer be able to test into arrival in Barbados if they do not carry a negative test.

Customers must also complete an online Immigration and Customs form 24 hours before departure at https://travelform.gov.bb, saving the receipt to a mobile device or printed and presented to Immigration and Customs upon arrival in Barbados. 

Upon arrival into Barbados, customers will be asked to complete a Health Declaration form and will be monitored daily between 5 to 7 days. A second PCR test may have to be taken between 5 and 7 days after arrival. Full details of these protocols at Visit Barbados website

Advice from our key partners in Barbados

Barbados Tours and Excursions 

To make the most of your holiday you’ve got to get out and see the destination. Once in resort our team can help plan, recommend and booking any trips.

View our Barbados travel guide

Concierge

Resort experts

If you need anything whilst on holiday, our team is on hand to help. V-hubs and Departure Beach for now remain closed but if you need anything whilst away you can call us anytime, 24/7. Be sure to download the Virgin Holidays app before you travel, so you can chat to our team and receive important notifications whilst you're away.

Virgin Holidays Duty Office - 0344 472 9626

Don’t forget you can also speak to your hotel reception for any immediate issues locally. Once in resort be sure to familiarise yourself with any local health and safety measures in place - We’ve already checked and everyone matches the standards we expect.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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