No one should miss out on the adventure of a lifetime, regardless of ability. Disabled holidays abroad can sometimes be a challenge, but we’re here to make sure you can have the holiday you want. From wheelchair-friendly hotels to specially adapted car hire, whatever you need to make your holiday perfect – we’ll do everything we can to make it happen.
Virgin Holidays’ Special Assistance Team (SAT) are here to support you, your friends and family, or specialist carers so you all have a great time, no matter where in the world you travel to or what you want to do.
Our SAT reps work with you from the moment you book accessible holidays and then through every point of your adventure to make sure you’ve got everything you need you’re treated with dignity, respect, and courtesy. So, if you need a wheelchair-friendly hotel, adapted transfers or car hire or even assistance regarding medical equipment, we’ll do our best to find you the best solution.
Our Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail
Across the world, the laws determining how accessible hotels and accommodation are will vary. So rather than baffling you with local by-laws and exclusions, we keep it simple with three generalised categories for our accessible holidays listings:
Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.
Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.
Properties that offer wheelchair adapted rooms with partially accessible amenities.
*Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.
Fancy taking a road trip? Driving up and down Route 66 or touring the highways and byways of the US? We work with car rental providers to arrange adapted vehicle hire that’ll make your road trip one to remember for all the right reasons. We can also make sure you get to and from the airports easily, with wheelchair accessible transfers and help at the airport if you need it.
There should be nothing holding you back from the perfect holiday, so we can even arrange for an adapted vehicle for you to suit your needs on your travels. Whether you need an adapted transfer vehicle or wish to take to the wheel yourself and hire a car, we've got it covered.
If you rely on a carer to help you with everyday activities, let us know. We can make sure all the details are taken care of, such as suggesting resorts that are suitable for both of you, that you travel together, and that accommodation is available for both travelling companions. Holidays for the disabled and carers shouldn’t exclude anyone, so we make sure everyone has a great time, and that you all get the help and support you need.
Travelling with a cognitive disability, such as Autism or ADHD can be worrying for the whole family, that’s where we step in, our SAT team know it’s all in the detail. Holidays are about family time, fun filled days and tired kids, that’s why we’ve loads of helpful tips designed to take the stress out of travelling. So, if you want to know how to access assistance at UK airports, or fast-track the immigration queues in the USA look no further. From theme park information to hotel requests, we’ve got it covered.
The sensory room is a calming and relaxing environment, designed for passengers with disabilities like autism, dementia or cognitive impairment, who will benefit from a safe and distracting place when in unfamiliar surroundings.
The sensory room is free to use, accessible for wheelchairs and availability is on a first come, first served basis to passengers departing from the North Terminal.
How to book?
To use the sensory room before your flight, visit the special assistance reception in the departure lounge to reserve a 45-minute session. We recommend you arrive at the special assistance reception at least three hours before your flight.
If you’re booking disabled holidays abroad, we’ll go out of our way to make sure you get the break you want. We’ll give you our expert opinion on resorts, attractions and accommodation, telling you which ones are suitable for your needs, and suggesting alternatives where necessary.
We’re travellers too, so we don’t just give you the blurb, we give you first-hand experiences of these destinations so you can make an informed choice. If a resort has steep hills and masses of steps, we’ll warn you in advance. If it’s specially adapted to welcome wheelchair users or disabled guests with guide dogs, we’ll flag it up for you.
Travelling to Orlando? Take a look at our dedicated Orlando special assistance page to find out all you need to know about the Sunshine State.
Don't forget our Virgin Holidays pre-bookable Beach Wheelchairs which have been rolled out into the Caribbean
Soft sandy beaches can be tricky for travellers with mobility issues, especially if you’re in a wheelchair. We’ve thought about this, and have been working with our friends in the Caribbean to offer pre-bookable beach wheelchairs. Complete with monster wheels that don’t sink into the sand (and also look pretty cool, too), detachable sunshades and plenty of storage for all your beach essentials, they make it easy for you to enjoy a dip in the ocean or a lazy day on the sand.
3 of our hotels in the Caribbean feature these Virgin Holidays beach wheelchairs for complimentary use, subject to availability. In addition to this, many of our other hotels across the Caribbean can also offer their own beach wheelchairs* for customers use.
*Please note: All beach wheelchairs are subject to availability.
A fantastic choice for an exciting family holiday, with a beautiful man-made cove beach and located adjacent to Xcaret Park — Mexico's celebrated natural theme park.
A premium all-inclusive, all-suite hotel located on the south coast of Barbados. The spacious, attractive suites at this elegant hotel look out over the pristine gardens, breathtaking ocean and swimming pools.
Fancy a family holiday to the fun-filled Orlando? Or perhaps a relaxing escape to the Caribbean is more your thing? While you decide on your next trip away, take a look below at our top wheelchair accessible hotels, located in some of our most popular destinations.
Lake Buena Vista Village Resort & Spa
A firm favourite with guests, with first-class amenities.
Walt Disney World Hotels
With six parks to visit and 20 hotels, you can fully immerse yourself in the dream.
Universal Orlando Resort Hotels
Make the most of your holiday by staying in the thick of the action.
staySky Suites International Drive
In great location within walking distance of the iDrive 360 complex.
In the heart of the famed Las Vegas Strip, with a rhythm and vibe reminiscent of South Beach, Miami.
Focus on having a great break and bundle everything into one package with an all-inclusive holiday. We’ve picked a selection of top holidays for disabled travellers, whether you’re travelling solo, with a carer, or with your family and friends. Wrap up the flight, hotel or accommodation, food and some drinks into one deal, and we’ll take care of everything for you. We’ll adapt the package to suit your needs, so if you want a hotel with rooms on the lower floors, we’ll find you one.
An all-inclusive disabled holiday package also means we can work with you to pre-plan any special requirements while travelling, so your holiday is perfect from start to finish, regardless of any disability you may have.
Turtle Beach By Elegant Hotels
A premium all-inclusive, all-suite hotel located on the south coast of Barbados.
Hilton Barbados Resort
In a prime location on tropical peninsula Needham’s Point, giving you two fantastic beaches to enjoy.
Secrets Maroma Beach Riviera Cancun
A very popular adults-only resort is on its own little stretch of paradise.
Iberostar Parque Central
Havana is a fascinating and absorbing city, filled with beautiful architecture, vibrant music and amazing culture.
Set on one of Cuba's most beautiful beaches, a great complex with a fantastic range of amenities.
Holiday Inn Resort Montego Bay
This family resort sits on the edge of a half-mile stretch of white sand beach.
So what’s stopping you planning that dream holiday? Whether you require special medical equipment such as oxygen tanks, are a wheelchair user, or have visual or hearing impairments, the world is open to you.
Check out our accessible hotels in the USA, the Caribbean and Mexico and expand your horizons with Virgin Holidays. Our Orlando special assistance page also has a host of information for you if a theme park fuelled holiday is more your thing.
Dedicated Special Assistance Team
Cognitive/ Visual/ Hearing Impaired Assistance
Adapted van hire**
Wheelchair accessible transfers**
Airport and Airline Assistance
Wide choice of accommodation
Medical and mobility equipment hire**
**Available at select destinations, subject to availability and an additional charge.
Please note: The Virgin Holidays Special Assistance department will be closed from Monday 24th December through to Tuesday 1st January. Normal hours will resume from Wednesday 2nd January.
Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail
To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.