Special Assistance

An experienced and dedicated team

Disabled customers

Virgin Holidays Special Assistance Team leads the world in providing holidays to everyone. Whether you have mobility restrictions or medical requirements, don't worry – we've thought about it!

We have an experienced and dedicated team of knowledgeable staff who will help you, your friends and family. We've integrated our accessibility and specialist services into the relevant sections of the website to assist in finding the perfect holiday for disabled customers.

Accessibility explained


Good general access*

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.

Wheelchair accessible*

Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.

Partially accessible*

Properties that offer wheelchair adapted rooms with partially accessible amenities.

* Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.

Why book with us

  • Dedicated Special Assistance Team

    We can look after all of your mobility and medical requirements should you need anything whilst in resort.

  • Cognitive/ Visual/ Hearing Impaired Assistance

    As your needs are as individual as you are - let us know what we can do for you.

  • Adapted van hire**

    Adapted vehicle hire here to help!

  • Wheelchair accessible transfers**

    Book wheelchair adapted vehicle transfers!

  • Airport and Airline Assistance

    We can assist with connecting you to the appropriate airlines to arrange this.

  • Wide choice of accommodation

    For wheelchair users and those with less mobility.

  • Hand controls**

    A range of hand controls available on request.

  • Medical and mobility equipment hire**

    A range of equipment available to hire.

Beach wheelchairs

Beach wheelchairs

Don't forget, our pre-bookable Beach Wheelchairs** which have been rolled out into the Caribbean

These chairs come complete with extra-chunky beach-friendly wheels, sunshades and storage for all of your beach essentials. Whatever your mobility needs, there's no need to miss out on dipping your toes into the ocean.

Contact us

Virgin Holidays Special Assistance Team can be contacted Monday-Friday 9.00am-5.30pm on 0344 557 3998 or e-mail special.assistance@virginholidays.com

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.


**Available at selected destinations, subject to availability and an additional charge