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Special Assistance Hotels

Recommended hotels

Giving you the lowdown on locations

If you’re booking disabled holidays abroad, we’ll go out of our way to make sure you get the break you want. We’ll give you our expert opinion on resorts, attractions and accommodation, telling you which ones are suitable for your needs, and suggesting alternatives where necessary.

We’re travellers too, so we don’t just give you the blurb, we give you first-hand experiences of these destinations so you can make an informed choice. If a resort has steep hills and masses of steps, we’ll warn you in advance. If it’s specially adapted to welcome wheelchair users or disabled guests with guide dogs, we’ll flag it up for you.

Travelling to Orlando? Take a look at our dedicated Orlando special assistance page to find out all you need to know about the Sunshine State.    

  

  

Wheelchair friendly holidays – hitting the beach

Don't forget our Virgin Holidays pre-bookable Beach Wheelchairs which have been rolled out into the Caribbean

Soft sandy beaches can be tricky for travellers with mobility issues, especially if you’re in a wheelchair. We’ve thought about this, and have been working with our friends in the Caribbean to offer pre-bookable beach wheelchairs. Complete with monster wheels that don’t sink into the sand (and also look pretty cool, too), they make it easy for you to enjoy a dip in the ocean or a lazy day on the sand.

3 of our hotels in the Caribbean feature these Virgin Holidays beach wheelchairs for complimentary use, subject to availability. In addition to this, many of our other hotels across the Caribbean can also offer their own beach wheelchairs* for customers use.

*Please note: All beach wheelchairs are subject to availability.

Our top wheelchair accessible hotels

Fancy a family holiday to the fun-filled Orlando? Or perhaps a relaxing escape to the Caribbean is more your thing? While you decide on your next trip away, take a look below at our top wheelchair accessible hotels, located in some of our most popular destinations. 

    

   

All-inclusive disabled holidays abroad

Focus on having a great break and bundle everything into one package with an all-inclusive holiday. We’ve picked a selection of top holidays for disabled travellers, whether you’re travelling solo, with a carer, or with your family and friends. Wrap up the flight, hotel or accommodation, food and some drinks into one deal, and we’ll take care of everything for you. We’ll adapt the package to suit your needs, so if you want a hotel with rooms on the lower floors, we’ll find you one.

An all-inclusive disabled holiday package also means we can work with you to pre-plan any special requirements while travelling, so your holiday is perfect from start to finish, regardless of any disability you may have.

    

   

Ready to head off on your adventures?

So what’s stopping you planning that dream holiday? Whether you require special medical equipment such as oxygen tanks, are a wheelchair user, or have visual or hearing impairments, the world is open to you.

Check out our accessible hotels in the USA, the Caribbean and Mexico and expand your horizons with Virgin Holidays. Our Orlando special assistance page also has a host of information for you if a theme park fuelled holiday is more your thing.

   

 

Contact us

Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail 
special.assistance@virginholidays.com

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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How can we help?

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 26 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.