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Special Assistance Hotels

Recommended hotels

Giving you the lowdown on locations

If you’re booking disabled holidays abroad, we’ll go out of our way to make sure you get the break you want. We’ll give you our expert opinion on resorts, attractions and accommodation, telling you which ones are suitable for your needs, and suggesting alternatives where necessary.

We’re travellers too, so we don’t just give you the blurb, we give you first-hand experiences of these destinations so you can make an informed choice. If a resort has steep hills and masses of steps, we’ll warn you in advance. If it’s specially adapted to welcome wheelchair users or disabled guests with guide dogs, we’ll flag it up for you.

Travelling to Orlando? Take a look at our dedicated Orlando special assistance page to find out all you need to know about the Sunshine State.    

  

  

Wheelchair friendly holidays – hitting the beach

Don't forget our Virgin Holidays pre-bookable Beach Wheelchairs which have been rolled out into the Caribbean

Soft sandy beaches can be tricky for travellers with mobility issues, especially if you’re in a wheelchair. We’ve thought about this, and have been working with our friends in the Caribbean to offer pre-bookable beach wheelchairs. Complete with monster wheels that don’t sink into the sand (and also look pretty cool, too), they make it easy for you to enjoy a dip in the ocean or a lazy day on the sand.

3 of our hotels in the Caribbean feature these Virgin Holidays beach wheelchairs for complimentary use, subject to availability. In addition to this, many of our other hotels across the Caribbean can also offer their own beach wheelchairs* for customers use.

*Please note: All beach wheelchairs are subject to availability.

Our top wheelchair accessible hotels

Fancy a family holiday to the fun-filled Orlando? Or perhaps a relaxing escape to the Caribbean is more your thing? While you decide on your next trip away, take a look below at our top wheelchair accessible hotels, located in some of our most popular destinations. 

    

   

All-inclusive disabled holidays abroad

Focus on having a great break and bundle everything into one package with an all-inclusive holiday. We’ve picked a selection of top holidays for disabled travellers, whether you’re travelling solo, with a carer, or with your family and friends. Wrap up the flight, hotel or accommodation, food and some drinks into one deal, and we’ll take care of everything for you. We’ll adapt the package to suit your needs, so if you want a hotel with rooms on the lower floors, we’ll find you one.

An all-inclusive disabled holiday package also means we can work with you to pre-plan any special requirements while travelling, so your holiday is perfect from start to finish, regardless of any disability you may have.

    

   

Ready to head off on your adventures?

So what’s stopping you planning that dream holiday? Whether you require special medical equipment such as oxygen tanks, are a wheelchair user, or have visual or hearing impairments, the world is open to you.

Check out our accessible hotels in the USA, the Caribbean and Mexico and expand your horizons with Virgin Holidays. Our Orlando special assistance page also has a host of information for you if a theme park fuelled holiday is more your thing.

   

 

Contact us

Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail 
special.assistance@virginholidays.com

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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