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Special Assistance

Special Assistance
Unleash your inner adventurer with accessible holidays

No one should miss out on the adventure of a lifetime, regardless of ability. Disabled holidays abroad can sometimes be a challenge, but we’re here to make sure you can have the holiday you want. From wheelchair-friendly hotels to specially adapted car hire, whatever you need to make your holiday perfect – we’ll do everything we can to make it happen.


An experienced and dedicated team

Our Virgin Holidays’ special assistance team are here to support you, your friends and family, or specialist carers so you all have a great time, no matter where in the world you travel to or what you want to do.

Our special assistance holiday experts work with you from the moment you book accessible holidays and then through every point of your adventure to make sure you’ve got everything you need you’re treated with dignity, respect, and courtesy. So, if you need a wheelchair-friendly hotel, adapted transfers or car hire or even assistance regarding medical equipment, we’ll do our best to find you the best solution.

Call our Virgin Holidays special assistance team on Monday–Friday between 9.00am–5.30pm on 0344 557 3998 or pop us an email at any time to

Accessibility explained

Across the world, the laws determining how accessible hotels and accommodation are will vary. So rather than baffling you with local by-laws and exclusions, we keep it simple with three generalised categories for our accessible holidays listings:

Good General Access Logo

Good General Access*

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.

Wheelchair Accessible Logo

Wheelchair Accessible*

Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.

Partially Accessible

Partially Accessible*

Properties that offer wheelchair adapted rooms with partially accessible amenities.

*Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.


Getting from A to B

SA Car Hire

Adapted vehicles


There should be nothing holding you back from the perfect holiday. Whether you need an adapted transfer vehicle or wish to take to the wheel yourself and hire a car, we've got it covered. Please give us a call on 0344 557 3998, our lovely team will be on hand to help.


Holidays for disabled travellers and their carers

If you rely on a carer to help you with everyday activities, let us know. We can make sure all the details are taken care of, such as suggesting resorts that are suitable for both of you, that you travel together, and that accommodation is available for both travelling companions.


Cognitive disabilities

Travelling with conditions like autism or ADHD can be hard for famillies. That's where our special assistance team come in handy. They know it's the little details that make time away enjoyable for everyone. So, if you want to know how to get a helping hand at UK airports, or fast-track the immigration queues in the USA look no further. From theme park information to hotel requests, we’ve got it covered. 

Flying with Virgin Atlantic? Find out more about travelling with a hidden disability and how Virgin Atlantic and our friend Suzie can make your flying experience as smooth as possible.

Suzie goes on an aeroplane

New sensory room at Gatwick Airport

Sensory Room

Gatwick North Terminal


The sensory room is a calming and relaxing environment, designed for passengers with disabilities like autism, dementia or cognitive impairment, who will benefit from a safe and distracting place when in unfamiliar surroundings.

The sensory room is free to use, accessible for wheelchairs and availability is on a first come, first served basis to passengers departing from the North Terminal.

How to book?

To use the sensory room before your flight, visit the special assistance reception in the departure lounge to reserve a 45-minute session. We recommend you arrive at the special assistance reception at least three hours before your flight.

Allergies and dietary requirements

Food allergies

On holiday

We all know that one of the top holiday highlights is the food. If anyone in your group has food allergies or dietary requests, please do let us know. We can pass the message on to the hotel so they can do their best to cater for this and rustle you up something suitable.

On the plane

Every airline has their own policy on allergy and dietary requirements. Before you book your holiday, please check that the airline you are flying with can cater for your needs. Please click below for more information on Virgin Atlantic's specialised meals.

Ready to head off on your adventures?

So what’s stopping you planning that dream holiday? The world is open to you.

Check out our accessible hotels in the USA, the Caribbean and Mexico and expand your horizons with Virgin Holidays. Our Orlando special assistance page also has a host of information for you if a theme park fuelled holiday is more your thing.


View our accessible hotels


Why book with us

Dedicated special assistance team

  • We can look after all of your mobility and medical requirements should you need anything whilst in resort

Cognitive/ visual/ hearing impaired assistance

  • As your needs are as individual as you are - let us know what we can do for you

Adapted van hire**

  • Adapted vehicle hire here to help

Wheelchair accessible transfers**

  • Book wheelchair adapted vehicle transfers

Airport and airline assistance

  • We can assist with connecting you to the appropriate airlines to arrange this

Wide choice of accommodation

  • For wheelchair users and those with less mobility

Hand controls**

  • A range of hand controls available on request

Medical and mobility equipment hire**

  • A range of equipment available to hire

If you have any specific dietary needs or severe allergies please contact us to discuss

**Available at select destinations, subject to availability and an additional charge.


Contact us

If you need to speak to someone about your requirements, our Virgin Holidays special assistance team will be more than happy to help. Give them a call Monday–Friday between 9am–5.30pm on 0344 557 3998 or pop them an email at any time on

To arrange airport or onboard assistance with Virgin Atlantic, please call their special assistance department on 0344 481 4455. If it's easier, you can email or visit their web page for more information.