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Special Assistance

Special Assistance
Unleash your inner adventurer with Accessible Holidays

No one should miss out on the adventure of a lifetime, regardless of ability. Disabled holidays abroad can sometimes be a challenge, but we’re here to make sure you can have the holiday you want. From wheelchair-friendly hotels to specially adapted car hire, whatever you need to make your holiday perfect – we’ll do everything we can to make it happen.


An experienced and dedicated team

Virgin Holidays’ Special Assistance Team (SAT) are here to support you, your friends and family, or specialist carers so you all have a great time, no matter where in the world you travel to or what you want to do.

Our SAT reps work with you from the moment you book accessible holidays and then through every point of your adventure to make sure you’ve got everything you need you’re treated with dignity, respect, and courtesy. So, if you need a wheelchair-friendly hotel, adapted transfers or car hire or even assistance regarding medical equipment, we’ll do our best to find you the best solution.

Our Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail

Accessibility explained

Across the world, the laws determining how accessible hotels and accommodation are will vary. So rather than baffling you with local by-laws and exclusions, we keep it simple with three generalised categories for our accessible holidays listings:

Good General Access Logo

Good General Access*

Properties that offer good general access for those guests who are able to walk short distances and can manage up to six steps.

Wheelchair Accessible Logo

Wheelchair Accessible*

Wheelchair accessible properties that offer wheelchair adapted rooms with either roll-in shower or bath tub with grab rails.

Partially Accessible

Partially Accessible*

Properties that offer wheelchair adapted rooms with partially accessible amenities.

*Please note: These rooms are subject to availability and may only be available in specific room categories with varying bedding arrangements. Please request this at the time of booking.

Getting from A to B

Fancy taking a road trip? Driving up and down Route 66 or touring the highways and byways of the US? We work with car rental providers to arrange adapted vehicle hire that’ll make your road trip one to remember for all the right reasons. We can also make sure you get to and from the airports easily, with wheelchair accessible transfers and help at the airport if you need it.

SA Car Hire

Adapted vehicles

There should be nothing holding you back from the perfect holiday, so we can even arrange for an adapted vehicle for you to suit your needs on your travels. Whether you need an adapted transfer vehicle or wish to take to the wheel yourself and hire a car, we've got it covered.


Holidays for disabled travellers and their carers

If you rely on a carer to help you with everyday activities, let us know. We can make sure all the details are taken care of, such as suggesting resorts that are suitable for both of you, that you travel together, and that accommodation is available for both travelling companions. Holidays for the disabled and carers shouldn’t exclude anyone, so we make sure everyone has a great time, and that you all get the help and support you need.


Cognitive disabilities

Travelling with a cognitive disability, such as Autism or ADHD can be worrying for the whole family, that’s where we step in, our SAT team know it’s all in the detail. Holidays are about family time, fun filled days and tired kids, that’s why we’ve loads of helpful tips designed to take the stress out of travelling. So, if you want to know how to access assistance at UK airports, or fast-track the immigration queues in the USA look no further. From theme park information to hotel requests, we’ve got it covered. 

Flying with Virgin Atlantic? Find out more about travelling with a hidden disability and how Virgin Atlantic and our friend Suzie can make your flying experience as smooth as possible.

Suzie goes on an aeroplane

New Sensory Room at Gatwick Airport

Sensory Room

Gatwick North Terminal


The sensory room is a calming and relaxing environment, designed for passengers with disabilities like autism, dementia or cognitive impairment, who will benefit from a safe and distracting place when in unfamiliar surroundings.

The sensory room is free to use, accessible for wheelchairs and availability is on a first come, first served basis to passengers departing from the North Terminal.

How to book?

To use the sensory room before your flight, visit the special assistance reception in the departure lounge to reserve a 45-minute session. We recommend you arrive at the special assistance reception at least three hours before your flight.

Allergies and dietary requirements

Food allergies


Each airline has their own policy relating to allergy and dietary requirements. We strongly recommend checking the airline you are flying with can cater for your needs before making a reservation. Please click below for further information on Virgin Atlantic's specialised meals.


Whilst Virgin Holidays cannot guarantee any food choice or availability with our hoteliers or suppliers, if you’re on a board basis with us, we will ensure the hotel is made aware of the need for special meals for allergy/medical reasons. If you have any specific dietary needs or severe allergies please contact us as soon as possible to discuss further.  

Ready to head off on your adventures?

So what’s stopping you planning that dream holiday? Whether you require special medical equipment such as oxygen tanks, are a wheelchair user, or have visual or hearing impairments, the world is open to you.

Check out our accessible hotels in the USA, the Caribbean and Mexico and expand your horizons with Virgin Holidays. Our Orlando special assistance page also has a host of information for you if a theme park fuelled holiday is more your thing.


View our accessible hotels


Why book with us

Dedicated Special Assistance Team

  • We can look after all of your mobility and medical requirements should you need anything whilst in resort

Cognitive/ Visual/ Hearing Impaired Assistance

  • As your needs are as individual as you are - let us know what we can do for you

Adapted van hire**

  • Adapted vehicle hire here to help

Wheelchair accessible transfers**

  • Book wheelchair adapted vehicle transfers

Airport and Airline Assistance

  • We can assist with connecting you to the appropriate airlines to arrange this

Wide choice of accommodation

  • For wheelchair users and those with less mobility

Hand controls**

  • A range of hand controls available on request

Medical and mobility equipment hire**

  • A range of equipment available to hire

If you have any specific dietary needs or severe allergies please contact us to discuss

**Available at select destinations, subject to availability and an additional charge.


Contact us

Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail or visit their web page for more information.