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Luxury in the city

Sale USA and Canada

The Virgin Holidays Sale is now on and it’s the perfect opportunity to visit… the land of opportunity! Whether it’s New York for shopping and a show (or two), the West Coast for some best-ever memories, or hitting the fresh powder for first tracks in Whistler, the USA and Canada is your playground for a truly spectacular holiday.

Upgrade to Premium Economy from only £230pp** return

          

 

Terms and conditions

**Upgrade to Premium Economy Offer – based on departing London Heathrow to Washington, 15th March 2018 returning 18th March 2018. Prices correct as of 17th January and are subject to change and availability.

Any holiday package made online with a direct Virgin Atlantic Premium Economy Outbound or Return flight made between 00:01 Wednesday 17th January 2018 and 23.59 Wednesday 24th January 2018 will receive free entry to the No 1 lounge if departing from London Heathrow Terminal 3 or London Gatwick North Terminal. Departures from Manchester International Terminal 2 will receive the Escape Lounge and departures from Belfast International will receive the Causeway Lounge. Lounge entry will be added to the booking (subject to availability) by no later than 26th Jan 2018. Only applicable to direct Virgin Atlantic flights in the Premium Economy cabin departing from London Heathrow Terminal 3, London Gatwick North Terminal, Manchester International Terminal 2 & Belfast International. Valid for new bookings only departing by the 31st December 2018. Offer is subject to availability at time of booking. Offer includes lounge entry, complimentary hot and cold food items and complimentary drinks (Including alcohol), any additionally purchased items are not included with this offer.

Fairmont Chateau Whistler 30% discount per room per night. This offer is valid on all room types and is included in prices shown. Book by 31 Jan ’18, to travel from 25 Feb ’18 to 07 Apr ’18. Cosmopolitan Complimentary buffet breakfast for maximum 2 persons per room per day at The Wicked Spoon. Complimentary room upgrade from a City Room to a Terrace Studio, or a Terrace Studio to a Terrace One Bedroom Suite (subject to availability at check in). Bellagio Book a resort King /Queen room and receive a complimentary upgrade to a Fountain View Room (excludes stays 30th-31st Dec) (subject to availability upon check in). Luxor $25 Spa Credit - one credit per room, per stay.The Plaza book 2 consecutive nights before March 27th 2018 and receive the 3rd Night Free. (Blackout Dates: January 26th-28th 2018) Offer is valid for a maximum of 3 free nights only in the Plaza King, Deluxe and Junior Suite categories. Travel Dates January 2, 2018 - March 31, 2018. The New York EDITION book 2 consecutive nights and receive the 3rd Night Free. Travel Dates: January 2 2018 - April 15, 2018. Sanctuary Hotel 4th Night free. Offer is cumulative. Stays must be completed within travel dates to receive offer. Cheapest night free, valid for all room types, travel January, February, March 1-18th, July and August.2018. Westin St Francis Receive a complimentary room upgrade to the next available room type (subject to availability). Fairmont Washington Booking window: now - 31.st March 2018, travel to be completed by 31st March 2018. Kimpton Donovan Book by 27th February 2018 for travel 1st April 2018 to 31st March 2019.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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