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Norwich Store Launch - Terms & Conditions

Virgin Holidays V-Room Norwich Store Competition – Voucher Terms and Conditions

By entering this Competition you agree to be bound by these Terms & Conditions.

Please read these Terms and Conditions carefully prior to participating in Virgin Holidays Cardiff store launch promotion (the "competition"). By participating in the Competition each participant fully and unconditionally agrees to and accepts these Terms and Conditions.

1.  Definitions

“Prize” means a £500 Virgin Holidays gift voucher, redeemable only in the V-Room Norwich Store and only against qualifying holiday bookings of £2,500 or more.

“Competition” means the competition described on https://www.virginholidays.co.uk/norwich-store-launch as governed by these Terms and Conditions;

“Winner” means one successful entrant whose entry is randomly selected from all correct entries received, by the Promoter.

“The Promoter” means Virgin Holidays Limited of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.

“Terms and Conditions” means the terms and conditions set out in this document.

2. Entering the Competition

2.1 The Competition is open to UK residents aged 18 years or over (on the day of entry) excluding employees of Virgin Holidays and associated companies, their families, their agencies or anyone professionally connected with the creation and administration of this Competition.

2.2 The Promoter reserves the right to verify the eligibility of all entrants and to disqualify any entrant if they have reasonable grounds to believe the entrant has breached any of these Terms and Conditions.

2.3 To enter the Competition entrants must enter their personal details via a URL on V-Room Norwich store iPads which will include name, email address and phone number. There is a limit of one entry per person.

2.4 The competition will be open from 09:30 on 13th January 2018. All entries must be received by 18:00 (UK time) on 14th January 2018.

2.5 Receipt of entries will not be acknowledged.  Late or incomplete entries will be automatically disqualified. The Promoter does not accept responsibility or liability for any entry not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. 

2.6 The winner of the competition will be notified by email no later than 2 weeks after the competition has ended.

3. How to Win

3.1 The Winner will be required to respond to confirm eligibility plus acceptance of the Prize within 10 working days of being notified.  If the Promoter does not receive a response from the Winner within 10 working days of notification, the Prize will be forfeited and another winner will be selected from the original correct entries. 

4. The Prizes

4.1 The prize is a £500 Virgin Holidays gift voucher, redeemable only in the V-Room Norwich Store and only against qualifying holiday bookings of £2,500 or more.

4.2 The Prize may only be redeemed in the V-Room Norwich store, between Friday 16th February and Sunday 16th December 2018.  The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.

4.3 The voucher discount is only available on inclusive bookings which include Flights & Accommodation.

4.4 The voucher discount is not applicable to APD, flight taxes or fuel surcharges and does not include Wonderlist bookings, TCD or Fly Drive holidays.

4.5 The voucher is subject to availability and Virgin Holidays standard terms and conditions apply. The voucher cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard.

4.6 The prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives and the promoter’s decision is final.

4.7 The Winner and their companion will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure airport, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), local taxes, passports, excursions, attractions, travel insurance, medical insurance.

4.8 Once a booking has been made no changes are permitted.  If a booking is cancelled no alternative voucher will be issued. 

5. Other Legal Terms

It is a condition of accepting the Prize that the Winner gives consent to the Promoter to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. The Winner is expected to participate in reasonable publicity.

The Promoter reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of the Promoter it is unable to award the Prize.

By entering the Competition, the Winner agrees to release the Promoter from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Competition or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).

The Promoter reserves the right to amend, alter or terminate this Competition at any time.

The Promoter’s decision is final and no correspondence will be entered into.

The Promoter reserves the right to reject entries to the Competition: All entries that are deemed inappropriate and/or offensive will not be considered. Virgin Holidays reserve all rights to decide what is considered inappropriate and/or offensive.

The Promoter is not responsible for any lost, late, misdirected, stolen, illegible or incomplete entries. If, for any reason, the Competition is not capable of running as planned, caused by any causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the Competition and/or select winners from all eligible entries received prior to the cancellation.

These Terms and Conditions are subject to English law and the exclusive jurisdiction of the English courts.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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