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Are you ready? We’re so close to a holiday we can almost touch it. Swap the new normal for a new amazing – the holiday you deserve is no longer on ice. And with fully flexible booking and no change fees for flights up to April 2023, we’ve got you covered.

Jamaica offers

Hilton Rose Hall, Jamaica

Hilton Rose Hall Resort & Spa

Save 10% on your stay at this beautiful resort

Prices from £1062pp
Hyatt Zilara Rose Hall

Hyatt Ziva Rose Hall

Save 10% on your stay at Hyatt Ziva Rose Hall

Prices from £1082pp
Couples Swept Away, Jamaica

Couples Resorts

Get an extra 5% off when you stay at one of the beautiful Couples Resorts in Jamaica

Prices from £1401pp

Tel Aviv offers

Renaissance Tel Aviv

Renaissance Tel Aviv

Overlooking white sands and turquoise seas with the city centre close by

Prices from £621pp
Sheraton Tel Aviv Hotel

Sheraton Tel Aviv

A beachfront spot just steps from local nightlife and shopping

Prices from £771pp
Hilton Tel Aviv

Hilton Tel Aviv

The shorefront Hilton Tel Aviv puts you close to the epicentre of the city

Prices from £743pp
Luxury Collection Hotel, The Jaffa, Tel Aviv

The Jaffa, a Luxury Collection Hotel, Tel Aviv

With unique historic features, luxury furnishings, and minimalist style

Prices from £870pp
Flight Upgrade

Award-winning service with Virgin Atlantic

Whatever class you fly in with Virgin Atlantic, you'll always experience that little bit extra - a quality that sets Virgin Atlantic apart. 

 

Book with confidence. If things change, we’ve got you covered  

* unlimited date changes and one name change allowed. We won’t charge any admin fees for date changes but new dates might incur a fare difference to pay. Please see here for the full policy.

*Prices quoted are per person based on two adults traveling on the dates specified and sharing a standard room (unless otherwise stated) with return economy light/economy classic flights and include all applicable taxes, APD, fuel surcharges, and other compulsory charges which are correct as at the time of publishing. These quoted prices may be adjusted at the time of booking to reflect any changes in applicable taxes, APD, fuel surcharges, and other compulsory charges. Other prices (including those of our third party suppliers) may also change from time to time. All offers are for new package holiday bookings. Prices advertised online include an online discount, which is not available when booking by telephone or in-store, where prices or offers may differ.  All offers are subject to availability and full terms and conditions apply. When booking by telephone or in-store, a non-refundable booking fee applies. When booking by telephone, calls cost no more than calls to UK geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043).

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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