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Branson Centre of Entrepreneurship Caribbean

Branson Centre of Entrepreneurship Caribbean

For over a decade, we’ve been raising funds for our chosen non-profit partners, to give back to those communities who host our customers for the duration of their amazing holidays. Every time a customer books a holiday with us, we donate £1 per adult and 50p per child to invest back into community and environmental projects in our holiday destinations.

Our flagship community investment is The Branson Centre for Entrepreneurship Caribbean, which we support in partnership with Virgin Unite — the non-profit foundation of the Virgin Group.

Branson Centre of Entrepreneurship
Branson Centre

The Branson Centre was opened in Montego Bay, Jamaica in 2011 by Sir Richard Branson, alongside teams from Virgin Holidays and Virgin Unite. Its mission is to support young Caribbean entrepreneurs aged 18-35 to develop and scale their businesses. Since its launch, over 1000 young entrepreneurs have received support through a mix of services including face-to-face training, access to finance, networking opportunities and an online training and mentoring programme. 

Originally set up in Montego Bay, the centre has recently relaunched in Kingston to be closer to the island’s financial centre, opening up more business and funding opportunities. Meet some of the young entrepreneurs that Richard caught up with when he helped relaunch the centre in June 2017:

  

Branson Centre has been able to consistently produce results that directly impact the issue of growth in the Caribbean as well as bridge the gap between entrepreneurs and capital investment. Since its strategic shift last year to exclusively support businesses in the scale up phase, 2018 cohort entrepreneurs have seen an average 45% increase in net profit and pitched for over US$5.7. Branson Centre defines companies in the scale up phase as those in the J$25 Million - J$200 Million revenue bracket, looking to increase scale their operations, increasing revenue and entering new markets. Entrepreneurs support this growth through increased governance through a Board of Directors and an injection of capital via equity investors. Its high-touch services are delivered to two cohorts each year. The programme is offered across a 6-month period and incorporates rigorous training through business workshops and investment readiness bootcamps sponsored by NCB, as well as support through advisory boards and monthly CEO meetings with heads of industry.

  

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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