We love animals, and we love to give customers the opportunity to experience animals that you might not see at home. We’re committed to ensuring the experience is enjoyable for both the animals and our customers. As part of this we have supported the development of the ABTA Animal Welfare Guidelines and continue to support the ongoing review and improvements. We aim for all of our excursions and attractions to meet these standards at a minimum.
We have a standing commitment in shaping a long-term vision for captive whales and dolphins in tourism. All information about our vision, commitment, achievements and partnerships can be found here.
We want you to experience these magnificent animals in the best possible way, when they are in a natural setting, able to be themselves. We don’t sell any attractions that involve riding elephants or any unnatural interactions with elephants such as games or painting. The excursions that we offer are sanctuaries that have the wellbeing of the elephants as their first priority.
As we can’t be everywhere all the time, and we realise that incidents may happen on occasions that we are not aware of, please help us by informing us of any event where you witness any animal mistreatment or have concerns about an animal's welfare.
When you inform us about any issues relating to the welfare of an animal, please be as specific and objective as you can in describing the issue and ensure you include:
If you have any pictures or other evidence, please be sure to include this in your report, it will really help us to follow up on the incident.
Please kindly inform the local rep if it is possible to do so and also send an email with all the relevant details to: email@example.com
Thank you for your help.