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Our long term vision for cetaceans in tourism

In July 2019 Virgin Holidays announced its decision to stop sales and promotion of captive cetacean (whale and dolphin) attractions.


Virgin Holidays has decided to stop selling and promoting captive cetacean (whale and dolphin) attractions, as we look to focus on offering customers more natural, at-distance encounters with these animals.

This decision is the next step in the journey that Virgin Holidays started in 2014, when we announced the Virgin Pledge to only work with facilities that are committed to not taking animals from the wild. The next move in the journey was in 2017, when we announced several steps to evolve the customer offering towards more natural encounters with these captivating animals and started our partnerships with the World Cetacean Alliance and the National Aquarium in Baltimore.

We have now decided the time is right to discontinue working with partners whose primary purpose is to sell close encounters with captive whales and dolphins. We will instead focus our efforts on encouraging customers to see these creatures in the wild. We will also continue our efforts to support the development of sanctuaries for whales and dolphins currently in captivity.

The plan will see Virgin Holidays offer customers a world class, wild whale and dolphin experience portfolio that meets strict accreditation and responsible business standards, with a ‘whale and dolphin first’ approach to all cetacean encounters.


World Cetacean Alliance

World Cetacean Alliance

We are supporting the development of more opportunities for responsible wild-watching of whales and dolphins. Virgin Holidays has committed to a partnership with the World Cetacean Alliance that will roll out the Responsible Whale Watching Guidelines, which were agreed with all Virgin Holidays whale and dolphin-watching operators at the World Whale Conference in South Africa in 2017.


These suppliers will be encouraged to enhance a customer’s experience by educating them about the marine environment, while keeping a respectful distance from the animals. They will also be given the opportunity to get involved in research projects to track the health and distribution of cetacean populations. For more information on the World Cetacean Alliance:




National Aquarium Baltimore

Virgin Holidays has to date invested US$100,000 with the non-profit, National Aquarium in Baltimore to support the creation of North America’s first dolphin sanctuary and the move of its six captive dolphins (Jade, Spirit, Bayley, Chesapeake, Foster and Beau) from their indoor dolphinarium to a more natural outdoor environment. 

The exact location of the sanctuary is yet to be determined. The sanctuary will provide the dolphins with a much bigger living space and be located near the coast. It will give the animals the chance to experience a far more natural habitat with exposure to ocean tides, temperature variations, and other ocean life such as fish, crabs and seaweed. We have spent time assessing the various sanctuary projects in development around the world, and after consultation with experts decided on the National Aquarium’s ground-breaking initiative.

One of the major dilemmas for the tourism industry is the argument over whether whales and dolphins currently in captivity can thrive in more natural settings. Virgin Holidays and the National Aquarium hope this new project will show that more natural alternatives are viable. Virgin Holidays is the number one British tour operator to Florida, and is hopeful that this sanctuary and the others in development will lead to a significant industry shift in the way tourists interact with these complex animals.

The Aquarium has now embarked on a three-year acclimatisation programme to teach their dolphins new behaviours and prepare them for the eventual move. This includes encouraging them to drink water so their system can be flushed if they eat the wrong thing, raising the temperature in the tank to 26 degrees Celsius, allowing algae to grow, and teaching them to swim onto stretchers so the eventual transportation to their new home is successful. To find out more, visit: