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Our long term vision for cetaceans in tourism
Cetaceans

In July 2019 Virgin Holidays announced its decision to stop sales and promotion of captive cetacean (whale and dolphin) attractions.

  

Virgin Holidays has decided to stop selling and promoting captive cetacean (whale and dolphin) attractions, as we look to focus on offering customers more natural, at-distance encounters with these animals.

This decision is the next step in the journey that Virgin Holidays started in 2014, when we announced the Virgin Pledge to only work with facilities that are committed to not taking animals from the wild. The next move in the journey was in 2017, when we announced several steps to evolve the customer offering towards more natural encounters with these captivating animals and started our partnerships with the World Cetacean Alliance and the National Aquarium in Baltimore.

We have now decided the time is right to discontinue working with partners whose primary purpose is to sell close encounters with captive whales and dolphins. We will instead focus our efforts on encouraging customers to see these creatures in the wild. We will also continue our efforts to support the development of sanctuaries for whales and dolphins currently in captivity.

The plan will see Virgin Holidays offer customers a world class, wild whale and dolphin experience portfolio that meets strict accreditation and responsible business standards, with a ‘whale and dolphin first’ approach to all cetacean encounters.

  

World Cetacean Alliance

World Cetacean Alliance

We are supporting the development of more opportunities for responsible wild-watching of whales and dolphins. Virgin Holidays has committed to a partnership with the World Cetacean Alliance that will roll out the Responsible Whale Watching Guidelines, which were agreed with all Virgin Holidays whale and dolphin-watching operators at the World Whale Conference in South Africa in 2017.

 

These suppliers will be encouraged to enhance a customer’s experience by educating them about the marine environment, while keeping a respectful distance from the animals. They will also be given the opportunity to get involved in research projects to track the health and distribution of cetacean populations. For more information on the World Cetacean Alliance: https://worldcetaceanalliance.org/.

 

  

  

National Aquarium Baltimore

Virgin Holidays has to date invested US$100,000 with the non-profit, National Aquarium in Baltimore to support the creation of North America’s first dolphin sanctuary and the move of its six captive dolphins (Jade, Spirit, Bayley, Chesapeake, Foster and Beau) from their indoor dolphinarium to a more natural outdoor environment. 

The exact location of the sanctuary is yet to be determined. The sanctuary will provide the dolphins with a much bigger living space and be located near the coast. It will give the animals the chance to experience a far more natural habitat with exposure to ocean tides, temperature variations, and other ocean life such as fish, crabs and seaweed. We have spent time assessing the various sanctuary projects in development around the world, and after consultation with experts decided on the National Aquarium’s ground-breaking initiative.

One of the major dilemmas for the tourism industry is the argument over whether whales and dolphins currently in captivity can thrive in more natural settings. Virgin Holidays and the National Aquarium hope this new project will show that more natural alternatives are viable. Virgin Holidays is the number one British tour operator to Florida, and is hopeful that this sanctuary and the others in development will lead to a significant industry shift in the way tourists interact with these complex animals.

The Aquarium has now embarked on a three-year acclimatisation programme to teach their dolphins new behaviours and prepare them for the eventual move. This includes encouraging them to drink water so their system can be flushed if they eat the wrong thing, raising the temperature in the tank to 26 degrees Celsius, allowing algae to grow, and teaching them to swim onto stretchers so the eventual transportation to their new home is successful. To find out more, visit: www.aqua.org/sanctuary.

  

Dolphins

How we got here

For many years, Virgin has taken an active role in shaping a long term vision for captive cetaceans in tourism. The first important step was in 2014 with The Virgin Pledge on Sea Mammals. This was the result of a first of its kind, multi-stakeholder roundtable discussion initiated by Virgin, that led to a shared commitment for the protection and conservation of the oceans for future generations. The Pledge included a specific commitment not to take any new whales, dolphins and porpoises (collectively known as cetaceans) from the wild and was supported by all suppliers of Virgin Holidays.

After the Pledge followed more detailed work behind the scenes to continue to review developments and plan next steps. This resulted in our updated commitment and vision in 2017 that the way tourists interact with whales and dolphins needs to change.

The five point actions plan that was announced in 2017 was:

1. We will not sign up any new attractions that features captive whales and dolphins for theatrical shows, contact sessions (such as ‘swim-with’ programs) or other entertainment purposes;

2. We will work closely with  existing partners to encourage evolution of their product offering  to reflect changing consumer tastes, and ensure compliance with the Global Welfare Guidance for Animals in Tourism – developed by our trade association, ABTA, together with The European Association of Zoos and Aquaria, The International Zoo Veterinary Group and respected NGOs;

3. We will support the creation of coastal sanctuaries for whales and dolphins and promote conservation in their natural habitats through an annual donation supporting Virgin Holiday’s long term vision for captive cetaceans in tourism

4. We will offer customers more choice in the regions in which we operate, such as promoting responsible wild whale and dolphin watching and sanctuary-based experiences (when these become available);

5. We will support international co-operation to end the capture of wild cetaceans, and discourage the building of new attractions, where cetaceans will be used for theatrical, contact or other entertainment purposes.

Over the years we have been committed to drive change. We work with our partners, experts and other interested parties to shape a future of wildlife tourism that embraces the complex social and physical needs of cetaceans and their habitats. As well as ensuring enriching and enjoyable experiences that transform the way customers engage with and learn about the oceans and marine life.

 

We also recognise that animal welfare doesn’t end here: many other species are implicated.  There’s lots to do and we are keen to start with cetaceans, but over time we will work to extend our principles to other animals

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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

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For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

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Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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