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Sustainability
Sustainable hotels

At Virgin Holidays, we want our suppliers to live up to our values, by meeting the standards of our Responsible Supplier Policy.

Our Responsible Supplier Policy sets out the minimum requirements and ongoing expectations on sustainability, making sure people who work in a destination are treat well, the environment is respected, and local communities benefit from tourism.

  

People and planet-friendly hotels

Key topics that we work with our hotel partners on are:

  • Reducing carbon emission
  • Combatting modern slavery and trafficking
  • Waste management, including getting rid of plastics
  • Sourcing good food, including sustainable seafood, beef, soy and palm oil
  • Equal treatment for everyone, irrespective of gender, race, sexual orientation, disabilities etc.

We encourage all hotels to get certified by an organisation recognised by the Global Sustainable Tourism Council, such as Travelife. This means they are meeting minimum standards and are measuring and managing their performance to keep improving. We believe this creates a better experience for you, a better experience for local communities and a better impact on the planet overall.

   

  

  

  

Caribbean diversity and inclusion training

In 2018, we successfully trialled some diversity and inclusion training within our hotels in Barbados. In partnership with the Caribbean Hotel and Tourism Association (CHTA), 188 hotel staff and hospitality students in Barbados were trained on how to give the best guest care, focusing on a range of areas including gender, LGBT+, race, disability, and religion. After the training, participants have been more aware and open minded towards guests with different needs and perspectives.

What can I do?

Help keep holiday destinations beautiful and the people living in them happy to see you, by applying some Human Nature of your own.

  • Water is precious — use it carefully. Don't leave taps running, take showers instead of baths and reuse your towels.
  • Save energy and cut down on CO2 by switching off lights, fans, air-conditioning and chargers when you’re not in your room.
  • Get out and explore beyond your hotel. Support the local economy by sampling regional dishes at locally owned restaurants, buy locally produced food and drink or souvenirs that are genuinely made in the area.
  • Take reuseable shopping bags if you’re picking up a few treats, or reusable water bottles (or filter bottles) to fill up if you’re going somewhere drinking water isn’t available on tap. A portable, reuseable coffee cup will also save on the need for plastic-lined paper cups too.
  • Think before you throw. Take your rubbish to a bin or back to your hotel with you, and look for local recycling opportunities. Really toxic things like used batteries should be bought back to the UK where they can be safely recycled.
  • Avoid buying souvenirs made from shells, turtle shell, coral or any other wildlife — you'll be contributing to their exploitation and some of it will be illegal to bring home.
  • “And remember, you can reduce your carbon footprint by ‘offsetting your flight’. For more information visit https://www.virginatlantic.com/hk/en/sustainability/carbon.html

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. Refunds will be successfully returned in approximately 90 days.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.