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VIRGIN HOLIDAYS Return Home 10% Off Promo Code Terms & Conditions

Return Home 10% Off Promo Code Terms and Conditions

By entering the promo code, entrants agree to be bound by these Terms & Conditions.

Please read these Terms and Conditions carefully prior to participating in Virgin Return Home 10% Off Promo Code. By participating in the promo code each participant fully and unconditionally agrees to and accepts these Terms and Conditions.

1. Eligibility for Participation: The promo code is only open to individuals (referred to as "Participants") Participants must be (i) a resident of the United Kingdom and (ii) over 21 years of age. Participants can only enter the promo code once only. Virgin Holidays employees and their immediate family are not permitted to enter the promo code.


2Access to promo code: The Participants enter the promo code scratching off the code to redeem. To be entered into the promo code, the entries must include all information required in the entry form. A purchase or transaction is not required to participate or win. Virgin Holidays does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent through agents or third parties. Late or incomplete entries will not be accepted. Any entries with votes that are deemed to be manipulative will have the manipulative votes discounted from the overall vote total.


3. Participation Period: The promo code is open for participation from 30/08/2018 and will close at midnight on 31/12/2019.

4. Redeemer is announced:  The redeemer will be notified via the email address submitted at time of entry.  If the redeemer cannot be contacted within 72 hours of the terms of the notification, another entry will be selected and the original redeemer will be unable to claim the code.

5. The Prize:

The prize consists of a voucher to the value of 10% off the cost of a Virgin Holiday. Offer valid for new bookings made between 00:01 Monday 9th September 2018 and 23:59 Tuesday 31st December 2019 for departures until Saturday 30th June 2018. The voucher can only be redeemed in selected Virgin Holidays stores. The voucher discount is not applicable to APD, flight taxes or fuel surcharges & only available on inclusive bookings which include Flights & Accommodation and does not include Wonderlist bookings, TCD or Fly Drive holidays. A minimum spend of £1,500 applies for all bookings. The voucher is subject to availability and Virgin Holidays standard terms and conditions apply. The voucher cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard.

The Prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives and the promoter’s decision is final.

6. Selecting redemmer: The redeemer will be selected, once the scratch panel is off.

7. Promo code organizer: The promo code is organised by Virgin Holidays.

8. Personal Data: By participating in the promo code the Participants hereby consent to the personal details provided by the Participants (i.e. name and email address of Participants) will be processed by Virgin Holidays for the purpose of running and administering the promo code and for marketing purposes. This data will not be shared with 3rd parties unless otherwise expressed.


9.  Virgin Holidays reserve the right to reject entries to the promo code: All entries that are deemed inappropriate and/or offensive will not be considered. Virgin Holidays reserve all rights to decide what is considered inappropriate and/or offensive.

10. Virgin Holidays is not responsible for any lost, late, misdirected, stolen, illegible or incomplete entries. If, for any reason, the promo code is not capable of running as planned, caused by any causes beyond the control of Virgin Holidays which corrupt or affect the administration, security, fairness, integrity or proper conduct of the promo code, Virgin Holidays reserves the right at its sole discretion to cancel, terminate, modify or suspend the promo code and/or select redemers from all eligible entries received prior to the cancellation.

11. Virgin Holidays reserves the right to (i) withdraw the promo code (ii) cancel or change the promotion, (iii) cancel or refuse any individual’s entry and (iv) amend these terms and conditions at any time if circumstances make this necessary.


12. Virgin Holidays reserves the right at its sole discretion to disqualify any Participant it finds to be tampering with the entry process or the operation of the promo code; to be acting in violation of these Terms and Conditions; or to be acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten, or harass any other person or contestant.


13. Virgin Holidays is not responsible for any incorrect or inaccurate information, caused by any of the equipment or programming associated with or utilized in the promo code or by any technical or human error which may occur in the processing of submissions in the promo code. Virgin Holidays is not responsible for any injury or damage to any Participant or to any computer related to or resulting from participating or downloading materials in connection with this promo code.

14. This promo code shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

15. O­ffer valid for Virgin Holidays division of the Virgin Holidays group only, for definition visit virginholidays.co.uk/ourfamily. ATOL protected (2358) and ABTA (V2043).

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

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Where would you like to go?

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How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.