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Travel City Direct Booking Information

Important Booking Information

Life is full of rules but at Travel City Direct, as part of the Virgin Holidays family we try and have as few as possible.

The price shown for your holiday is the latest price available for the date you have selected. It may be different from the prices shown on the pricetable. It will not be deemed final until you have received our confirmation invoice by email.

Once you have booked it, there will be a significant penalty for cancellations, which may be up to 100% (see our booking conditions). It may be possible to change this holiday once booked but it may be subject to a charge, or prohibited altogether.

Refunds where allowed will only be made to the credit card used to pay for the holiday. All prices are in Sterling and include Airport Taxes.

You MUST, repeat MUST have adequate insurance when travelling abroad. We offer excellent insurance. It ensures peace or mind and, if you pay for it at the time you book, it covers you for loss of deposit or charges you may incur if you have to cancel your booking for reason of illness, as an example.

Pricing conditions Prices vary within each season and are per person based on the occupancy levels stated next to the price panel and include economy flights, car hire or resort transfers and a fuel supplement of £269 per person (price correct at time of printing and is subject to change – reductions or increases may apply at the time of booking). Holidays are bookable on-line and prices are correct at the time of printing. A £15 per person booking fee will be charged for booking through our Call Centre. We reserve the right to alter the prices of any of the holidays before your booking is confirmed. Please call us or check the website for the up-to-date prices. We offer Fully-inclusive and Alamo Gold pre-paid car hire package options at an additional charge and will provide the cost at time of booking. If you prefer transfers, these are available to most hotels in Orlando at a cost of £30 per person. If you choose not to take our car hire or transfers, a compulsory charge of £50 per person will be applied. If after booking you decide to cancel your car or transfer a £50 per person will be applicable and will be applied to your booking.

Child Prices – applicable for 2-11 years when sharing a room with a minimum of 2 adults. Child prices are for length of stay unless otherwise stated.

Infants (0-1 years) – pay a % of the adult price and this will be confirmed at the time of booking. Please note that infants share a flight and transfer seat with parent/guardian. You may request a Sky Cot at the time of booking – limited availability. Should your infant celebrate their 2nd birthday whilst on holiday, a combined infant and child price will apply. Infants are not provided with any meals on the aircraft or in hotels. A small charge may apply locally for a cot.

Useful Information…

Meal/Gala Supplements – where quoted, are per person per night.

Peak Season Supplements – will be quoted at time of booking and are per room per night.

Florida Car hire important booking information

Your car hire comes with the Basic Package and includes:
-         Third Party Liability up to the State minimum ($0-$30k) (cover damage to a third party person or car up to the State minimum, not your own hire car which you are still responsible for)
-         24 hour roadside assistance
-         Unlimited mileage 

If you upgrade to Fully Inclusive it will include the above plus extended Third Party Liability up to $1million, Collision Damage Waiver (CDW) (cover for damage to the hire car with a zero excess), Uninsured Motorist Protection, One additional driver, Pre payable State/Local Taxes and surcharges and Airport Fees. 

If you upgrade to Gold Plus this is as per Fully Inclusive and includes up to 3 Additional Drivers (over 25 years), a tank of fuel,  Additional drivers 25yrs+ (up to 3 permitted), Child Seats and Underage Driver Fees.

Excess - There is no excess if you have an accident if you have purchased Fully or Platinum,  regardless of fault, unless you have invalidated the car insurance eg by drink driving etc.

Minimum Ages - 25 with no Young Driver Surcharge
21 -24 years with a Young Driver Surcharge from USD$25 per day plus tax payable on arrival, unless you have purchase Platinum which includes this surcharge.

Deposit - A Credit card in the lead Drivers name is required. A Visa or MasterCard Debit card is also accepted but all other debit cards are not.  
Alamo will take an authorisation on the credit card of $1 but no other deposit amount will be taken. At time of pick up any additional items that have been purchased at the counter will be charged to the credit card.

Driving Licence - You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit.
If you have a new UK licence then please take both parts with you (photocard and counterpart) As of the 8th June 2015 the DVLA are abolishing the paper counterpart and you will only be required to show your photocard or the old style paper licence.
USA or Canadian Driving licenses are not accepted.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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