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Travel City Direct Booking Information

Important Booking Information

Life is full of rules but at Travel City Direct, as part of the Virgin Holidays family we try and have as few as possible.

The price shown for your holiday is the latest price available for the date you have selected. It may be different from the prices shown on the pricetable. It will not be deemed final until you have received our confirmation invoice by email.

Once you have booked it, there will be a significant penalty for cancellations, which may be up to 100% (see our booking conditions). It may be possible to change this holiday once booked but it may be subject to a charge, or prohibited altogether.

Refunds where allowed will only be made to the credit card used to pay for the holiday. All prices are in Sterling and include Airport Taxes.

You MUST, repeat MUST have adequate insurance when travelling abroad. We offer excellent insurance. It ensures peace or mind and, if you pay for it at the time you book, it covers you for loss of deposit or charges you may incur if you have to cancel your booking for reason of illness, as an example.

Pricing conditions Prices vary within each season and are per person based on the occupancy levels stated next to the price panel and include economy flights, car hire or resort transfers and a fuel supplement of £269 per person (price correct at time of printing and is subject to change – reductions or increases may apply at the time of booking). Holidays are bookable on-line and prices are correct at the time of printing. A £15 per person booking fee will be charged for booking through our Call Centre. We reserve the right to alter the prices of any of the holidays before your booking is confirmed. Please call us or check the website for the up-to-date prices. We offer Fully-inclusive and Alamo Gold pre-paid car hire package options at an additional charge and will provide the cost at time of booking. If you prefer transfers, these are available to most hotels in Orlando at a cost of £30 per person. If you choose not to take our car hire or transfers, a compulsory charge of £50 per person will be applied. If after booking you decide to cancel your car or transfer a £50 per person will be applicable and will be applied to your booking.

Child Prices – applicable for 2-11 years when sharing a room with a minimum of 2 adults. Child prices are for length of stay unless otherwise stated.

Infants (0-1 years) – pay a % of the adult price and this will be confirmed at the time of booking. Please note that infants share a flight and transfer seat with parent/guardian. You may request a Sky Cot at the time of booking – limited availability. Should your infant celebrate their 2nd birthday whilst on holiday, a combined infant and child price will apply. Infants are not provided with any meals on the aircraft or in hotels. A small charge may apply locally for a cot.

Useful Information…

Meal/Gala Supplements – where quoted, are per person per night.

Peak Season Supplements – will be quoted at time of booking and are per room per night.

Florida Car hire important booking information

Your car hire comes with the Basic Package and includes:
-         Third Party Liability up to the State minimum ($0-$30k) (cover damage to a third party person or car up to the State minimum, not your own hire car which you are still responsible for)
-         24 hour roadside assistance
-         Unlimited mileage 

If you upgrade to Fully Inclusive it will include the above plus extended Third Party Liability up to $1million, Collision Damage Waiver (CDW) (cover for damage to the hire car with a zero excess), Uninsured Motorist Protection, One additional driver, Pre payable State/Local Taxes and surcharges and Airport Fees. 

If you upgrade to Gold Plus this is as per Fully Inclusive and includes up to 3 Additional Drivers (over 25 years), a tank of fuel,  Additional drivers 25yrs+ (up to 3 permitted), Child Seats and Underage Driver Fees.

Excess - There is no excess if you have an accident if you have purchased Fully or Platinum,  regardless of fault, unless you have invalidated the car insurance eg by drink driving etc.

Minimum Ages - 25 with no Young Driver Surcharge
21 -24 years with a Young Driver Surcharge from USD$25 per day plus tax payable on arrival, unless you have purchase Platinum which includes this surcharge.

Deposit - A Credit card in the lead Drivers name is required. A Visa or MasterCard Debit card is also accepted but all other debit cards are not.  
Alamo will take an authorisation on the credit card of $1 but no other deposit amount will be taken. At time of pick up any additional items that have been purchased at the counter will be charged to the credit card.

Driving Licence - You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit.
If you have a new UK licence then please take both parts with you (photocard and counterpart) As of the 8th June 2015 the DVLA are abolishing the paper counterpart and you will only be required to show your photocard or the old style paper licence.
USA or Canadian Driving licenses are not accepted.

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. Refunds will be successfully returned in approximately 90 days.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.