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Thomas Cook ceases trading

We’re sorry to learn that Thomas Cook has ceased trading and recognise the impact on its customers and staff in the UK and abroad. 

We are working closely with our Virgin Atlantic colleagues, who are participating in the Civil Aviation Authority’s (CAA) repatriation of Thomas Cook customers impacted in Cuba, Jamaica and the United States, to ensure they will be able to complete their journey as planned. Virgin Atlantic have allocated available space on their scheduled flights, and are also providing special flights to repatriate Thomas Cook passengers abroad. For more information, please visit www.thomascook.caa.co.uk.

We understand this will be a difficult time for the many people who have worked hard for such a well-known holiday brand. We encourage Thomas Cook staff to review the roles we’re currently recruiting for, which includes new opportunities in our customer centre and retail stores.

Information for Thomas Cook customers

If your package holiday has been cancelled due to Thomas Cook falling into administration, you can apply for a refund from ABTA or ATOL, depending on whether your package included flights. Otherwise contact your travel insurer or check whether your credit card provider offer any protection under Section 75 of the Consumer Credit Act.

Ready to help

Our Virgin Holidays team is ready to help. You can visit us in store, give us a call on 0344 739 4130 or book your holiday here online.

  

2019 holidays

Last minute getaways


Sometimes all we know is that we need a holiday, and pronto. If that’s you, and you don’t even know where to start...let us help you out.

Take a look at our last minute getaways and you could be hanging up your minds 'do not disturb' sign sooner than you think.

Our worry free guarantee

Worry Free Guarantee

Worry Free Guarantee

  

There are some things you really don't want to hear when you're about to take a well earned break.

... your flight has been cancelled and you can't reach your destination within a reasonable amount of time: You can change to another holiday with us. We'll always try to keep it the same price too (although we're sure you'll understand, a change from the Isle of Man to the Island of Mauritius may require you to pay the difference). Otherwise, if we can't give you a holiday, we'll give you a full refund.

... your flight home is cancelled: We'll simply book you a new one with the help of all our airline partners. If it's not leaving for a couple of days, never fear, we'll assist you booking a hotel too. And just so friends and family back home don't think you've gone all Shirley Valentine, we'll help you get in touch with them, so nothing to worry about there either.

Terms and conditions

*Prices are per person based on two adults travelling on the dates specified and sharing a standard room (unless otherwise stated) with return economy flights and include all applicable taxes and fuel surcharges which are correct at time of publishing and are subject to change. All offers are for new package holiday bookings. Bookings are subject to availability and Virgin Holidays full terms and conditions apply when booking by phone or in store a non-refundable booking fee applies. Prices advertised online include an online discount, which is not available when booking by telephone or in-store where prices or offers may differ. Offers must be booked by 30th September 2019 When booking by telephone or in-store a non-refundable booking fee applies. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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