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Thomas Cook ceases trading

We’re sorry to learn that Thomas Cook has ceased trading and recognise the impact on its customers and staff in the UK and abroad. 

We are working closely with our Virgin Atlantic colleagues, who are participating in the Civil Aviation Authority’s (CAA) repatriation of Thomas Cook customers impacted in Cuba, Jamaica and the United States, to ensure they will be able to complete their journey as planned. Virgin Atlantic have allocated available space on their scheduled flights, and are also providing special flights to repatriate Thomas Cook passengers abroad. For more information, please visit www.thomascook.caa.co.uk.

We understand this will be a difficult time for the many people who have worked hard for such a well-known holiday brand. We encourage Thomas Cook staff to review the roles we’re currently recruiting for, which includes new opportunities in our customer centre and retail stores.

Information for Thomas Cook customers

If your package holiday has been cancelled due to Thomas Cook falling into administration, you can apply for a refund from ABTA or ATOL, depending on whether your package included flights. Otherwise contact your travel insurer or check whether your credit card provider offer any protection under Section 75 of the Consumer Credit Act.

Ready to help

Our Virgin Holidays team is ready to help. You can visit us in store, give us a call on 0344 739 4130 or book your holiday here online.

  

2019 holidays

Last minute getaways


Sometimes all we know is that we need a holiday, and pronto. If that’s you, and you don’t even know where to start...let us help you out.

Take a look at our last minute getaways and you could be hanging up your minds 'do not disturb' sign sooner than you think.

Our worry free guarantee

Worry Free Guarantee

Worry Free Guarantee

  

There are some things you really don't want to hear when you're about to take a well earned break.

... your flight has been cancelled and you can't reach your destination within a reasonable amount of time: You can change to another holiday with us. We'll always try to keep it the same price too (although we're sure you'll understand, a change from the Isle of Man to the Island of Mauritius may require you to pay the difference). Otherwise, if we can't give you a holiday, we'll give you a full refund.

... your flight home is cancelled: We'll simply book you a new one with the help of all our airline partners. If it's not leaving for a couple of days, never fear, we'll assist you booking a hotel too. And just so friends and family back home don't think you've gone all Shirley Valentine, we'll help you get in touch with them, so nothing to worry about there either.

Terms and conditions

*Prices are per person based on two adults travelling on the dates specified and sharing a standard room (unless otherwise stated) with return economy flights and include all applicable taxes and fuel surcharges which are correct at time of publishing and are subject to change. All offers are for new package holiday bookings. Bookings are subject to availability and Virgin Holidays full terms and conditions apply when booking by phone or in store a non-refundable booking fee applies. Prices advertised online include an online discount, which is not available when booking by telephone or in-store where prices or offers may differ. Offers must be booked by 30th September 2019 When booking by telephone or in-store a non-refundable booking fee applies. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.