This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

See Covid-19 travel advice, including Disney changes and safety measures

Skip to main content Virgin holidays logo
Sales team: 0203 929 3735
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm
Customer support

Dubai Parks and Resorts

Dubai Parks and Resorts is the Middle East’s largest integrated leisure and theme park destination located on Sheikh Zayed road in Dubai, United Arab Emirates. Spread over 25 million square feet, it features more than 100 rides and attractions, and consists of three theme parks: MOTIONGATE™ Dubai, Bollywood Parks™ Dubai and LEGOLAND Dubai, and one water park: LEGOLAND Water Park. It also encompasses Riverland Dubai, a themed retail and dining destination.

LEGOLAND® Dubai

Legoland Dubai

Build your way through non-stop interactive fun at LEGOLAND® Dubai. With over 40 LEGO® themed rides, shows, building experiences and LEGOLAND® attractions. it’s the perfect day out for families with children aged 2-12. LEGOLAND® Dubai is now Open!

LEGOLAND® Water Park

Legoland Waterpark

LEGOLAND® Water Park, will be the only UAE water park designed specifically for kids aged 2-12 and their families. At this unique water park, take on the Joker Soaker, build your very own LEGO® raft, go on a splash safari or slip and slide your way down one of our many attractions. Over 20 water slides and attractions designed specifically for kids aged 2-12 and their families to enjoy together at Legoland® Dubai!

MOTIONGATE™ Dubai

Motiongate

Discover the Middle Easts largest Hollywood inspired theme park to offer an immersive, thrilling journey into the world of film including DreamWorks, Columbia Pictures, Smurfs, and Lionsgate! 

BOLLYWOOD PARKS™ Dubai

Bollywood Parks

Bollywood Parks™ Dubai is the first park of its kind in the world. In five fascinating zones, you can experience different environments inspired by the greatest Bollywood blockbusters. 

Riverland™ Dubai

Riverland Dubai

Riverland™ Dubai is the gateway to Dubai Parks & Resorts. A themed, fun, dining and retail destination which you can access without purchasing a ticket!  Take a walk along the river on a journey through time, where four different zones give a fascinating glimpse into some of the greatest eras of our past. The French Village, Boardwalk, India Gate, and The Peninsula.

Lapita Hotel

Lapita Hotel

Check into Lapita™ Hotel and launch your adventures at Dubai Parks and Resorts.

The Polynesian themed resort offers you a soothing and mesmerizing stay at one of the most luxurious hotels in Dubai, and unparalleled access to Dubai’s famous theme parks. Lapita™ is without a doubt the best way to maximize both your time together and your time for fun!

View more hotel information

Dubai Parks and Resorts terms and conditions

**Complimentary Dubai Resorts and Park ticket is per person and valid for one park, for one day on all new Dubai and Ajman package holidays booked by 15th May 2019 and departing in 2019, minimum 3-night stay applies. Offer subject to availability and can be withdrawn at any time. Valid for Dubai and Ajman hotels only excluding Lapita Dubai Parks & Resorts Autograph Collection and Al Maha, A Luxury Collection Desert Resort & Spa.

Back

Whatsapp

There has been an error

Please try again
Back

Text Message

There has been an error

Please try again
Back

Telephone

Thanks, we'll be in touch soon

Back

How can we help?

Let’s get started. Please choose an option below.

Back

Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

Back

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Back

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Back

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

WhatsApp
If you're traveling in the next 72hrs
Text Message
If you're traveling in the next 72hrs
Back

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Back

Let’s talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Back

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

Back

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Back

You're good to go

Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Back

Thank you for your patience and understanding

We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

Back

We'll be in touch soon

We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

Back

I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Back

How would you like to get in touch?

Phone call

Give us a call to speak to our travel experts.
Email

Send us an email and we'll get back to you as soon as possible.

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.