Dubai Parks and Resorts is the Middle East’s largest integrated leisure and theme park destination located on Sheikh Zayed road in Dubai, United Arab Emirates. Spread over 25 million square feet, it features more than 100 rides and attractions, and consists of three theme parks: MOTIONGATE™ Dubai, Bollywood Parks™ Dubai and LEGOLAND Dubai, and one water park: LEGOLAND Water Park. It also encompasses Riverland Dubai, a themed retail and dining destination.
LEGOLAND® Water Park, will be the only UAE water park designed specifically for kids aged 2-12 and their families. At this unique water park, take on the Joker Soaker, build your very own LEGO® raft, go on a splash safari or slip and slide your way down one of our many attractions. Over 20 water slides and attractions designed specifically for kids aged 2-12 and their families to enjoy together at Legoland® Dubai!
Riverland™ Dubai is the gateway to Dubai Parks & Resorts. A themed, fun, dining and retail destination which you can access without purchasing a ticket! Take a walk along the river on a journey through time, where four different zones give a fascinating glimpse into some of the greatest eras of our past. The French Village, Boardwalk, India Gate, and The Peninsula.
Check into Lapita™ Hotel and launch your adventures at Dubai Parks and Resorts.
The Polynesian themed resort offers you a soothing and mesmerizing stay at one of the most luxurious hotels in Dubai, and unparalleled access to Dubai’s famous theme parks. Lapita™ is without a doubt the best way to maximize both your time together and your time for fun!
Dubai Parks and Resorts terms and conditions
**Complimentary Dubai Resorts and Park ticket is per person and valid for one park, for one day on all new Dubai and Ajman package holidays booked by 15th May 2019 and departing in 2019, minimum 3-night stay applies. Offer subject to availability and can be withdrawn at any time. Valid for Dubai and Ajman hotels only excluding Lapita Dubai Parks & Resorts Autograph Collection and Al Maha, A Luxury Collection Desert Resort & Spa.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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