What is Disney's Fastpass and how do I buy it?
Disney's Fastpass is included in any Disney theme park ticket and saves you valuable time on queuing allowing you to make the most of your day. Just look for Disney's Fastpass kiosk at selected attractions and get your own designated return time. You're then free to have fun in the Park and when your time comes around, you can proceed directly to the attraction's pre-show or boarding area with minimal further wait.
I do not reside in the UK, can I buy these tickets?
Unfortunately, these tickets are only available to those residents in the UK or Ireland.
Can I buy these tickets when I get to the parks?
Some tickets are available at the gate but prices may vary so you may get a better deal by pre-booking before you go.
Which park do you recommend?
This is really hard as each park is great in different ways. If you enjoy your roller coasters head to Islands of Adventure and Busch Gardens. For those of you who are mad on the movies head to Universal Studios or Disney's Hollywood Studios. There are many old and new favourites here such as the Tower of Terror, Rock n' Rollercoaster, Back to the Future and the Terminator 3D ride.
For those interested in animals, then consider Animal Kingdom. Epcot is both educational and fun. The fireworks around the World Showcase lagoon are terrific and TestTrack is a blast. All of the main waterparks provide thrills, spills, splashes or calm relaxation depending on what you are after.
And finally a trip to Orlando would not be complete without a visit to the Magic Kingdom. Space Mountain, Splash Mountain, Dumbo, It's a Small World and the Big Thunder Mountain Railroad still deliver the smiles.
Can I book other Orlando excursions, such as Kennedy Space Centre, with you?
Other featured pre-bookable excursions/prices are only available to customers who have booked a package holiday with us. If you would like to book a package then please take a look at our Florida page.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us email@example.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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