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Universal Orlando Resort

Take your holiday to the next level at Universal Orlando Resort. Immerse yourself in the next generation of blockbuster entertainment at Universal Studios Florida. Journey through legendary worlds of incredible heroes at Universal’s Islands of Adventure. Enjoy the thrills and relaxation of a tropical paradise like no other at Universal’s Volcano Bay water theme park. With three amazing theme parks, spectacular hotels offering a range of accommodations, and the dining and entertainment of Universal CityWalk, it’s days and nights of endless fun for every member of the family.

A New Species of Roller Coaster - The VelociCoaster

Jurassic World VelociCoaster is the new exciting addition to Jurassic Park at Universal’s Islands of Adventure in 2021.

Jurassic World VelociCoaster is an astounding thrill ride that propels you into an immersive dinosaur adventure, a complete 360-degree experience.

Universal's Volcano Bay


A spectacular volcano towering over a sun swept beach. Swaying palm trees lining your path through a picturesque island escape. It’s a South Seas oasis right in the heart of Universal. Volcano Bay is the only water theme park that gives you the freedom to spend more time with your family, doing the things you want to do thanks to the Virtual Line. From thrilling water slides to secluded waterfalls, it’s the perfect place to get away from it all – a beach paradise you can enjoy without ever leaving Orlando.

The Wizarding World of Harry Potter™


Two Unique Theme Park Experiences. One Unforgettable Magical Journey.
Experience the magic and excitement of The Wizarding World of Harry Potter - Hogsmeade™ and Diagon Alley, at Universal Orlando Resort. Explore Hogwarts™ castle and the village of Hogsmeade™, and soar with Harry Potter on the groundbreaking ride Harry Potter and the Forbidden Journey, at Universal's Islands of Adventure plus now, for the first time ever, join Hagrid™ on Hagrid's Magical Creatures Motorbike Adventure™.
At Universal Studios Florida, you can visit the shops and establishments of Diagon Alley including the Leaky Cauldron, Weasleys' Wizard Wheezes, and Ollivanders™ wand shop. Experience the darker side of magic in Knockturn Alley. Then get ready for an adventure  on the multi-dimensional thrill ride, Harry Potter and the Escape from Gringotts.

Plus, guests with a Universal Orlando Explorer Ticket can board the Hogwarts Express^ and travel between King's Cross Station in Universal Studios and Hogsmeade™ Station in Universal's Islands of Adventure. It's two unique theme park experiences, and it's all at Universal Orlando Resort.

Universal CityWalk

City Walk

This is where it all comes together. The one place where the dining tastes of every member of the family and entertainment everyone can enjoy all intersect. It's everything you're looking for. And anything but ordinary. Universal CityWalk, The Epicentre of Awesome.

Highlights of Universal Orlando Resort attractions

With three amazing theme parks, spectacular hotels offering a range of accommodations plus the dining and entertainment of Universal CityWalk, Universal Orlando Resort offers days and nights of endless fun for every member of the family.

Three theme parks, three times the fun

Universal Orlando Resort is unlike anything else – there are three amazing theme parks that will take your holiday to the next level. Universal’s Islands of Adventure boasts cutting-edge rides like The Amazing Adventures of Spider-Man® and Skull Island: Reign of Kong. The Incredible Hulk Coaster® is also perfect for thrill seekers.

Splash about at Universal’s Volcano Bay water theme park, with an aqua coaster, pools and body slides galore. Whatever thrill level you’re after, Volcano Bay has you covered; four person raft rides like Honu of Honu ika Moana and Krakatau Aqua Coaster, the children’s play area to end all play areas, Runamukka Reef (bubbling geysers and water guns, say no more), and even a winding river to relax in.

At Universal Studios Florida, guests can immerse themselves into the action of their favourite movies and television shows – from Despicable Me to TRANSFORMERS to Shrek – in a variety of location-themed sets. Experience the glitz and glamour of Hollywood, and the hustle and bustle of New York.

Experience the magic of The Wizarding World of Harry Potter™

Harry Potter™ fans aren’t the only ones who will have the time of their life at The Wizarding World of Harry Potter™. It’s truly a phenomenal –and, okay, we’ll say it, magical – experience for witches, wizards, and Muggles™ alike.

Your trip would be incomplete without a wander around the shops at Diagon Alley™ in Universal Studios Florida (don’t forget to drop in at Ollivanders™ and Weasleys' Wizard Wheezes!) Guests can grab a Butterbeer™ at the Leaky Cauldron™, and travel deep below ground to ride the thrilling Harry Potter and the Escape from Gringotts™.

At Universal’s Islands of Adventure, explore Hogsmeade™ and enter Hogwarts™ School of Witchcraft and Wizardry before riding the incredible Harry Potter and the Forbidden Journey™, and the newest ride Hagrid's Magical Creatures Motorbike Adventure™.

Better yet, Universal Orlando Explorer Ticket holders can travel between Diagon Alley™ at Universal Studios and Hogsmeade™ at Islands of Adventure via the Hogwarts™ Express^ – the two exciting lands that make The Wizarding World of Harry Potter™ the unforgettable experience it is.

Entertainment for all at Universal CityWalk

Everyone will find something to enjoy at Universal CityWalk, the hub of restaurants, shopping and nightlife at Universal Orlando Resort. With  Hollywood Drive-In Golf™, a 20-screen Universal Cinemark with the latest movies and much more on offer, Universal CityWalk is an entertainment district like no other. Kick back after an action-packed day with a delicious meal or a drink at one of the many clubs and restaurants.

Holiday beyond anything you’ve experienced before at Universal Orlando Resort – book your holiday today and prepare yourself for the family trip of a lifetime.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc.
Publishing Rights © JKR. (s20)

^Additional restrictions apply.

††Early Park Admission is available to Virgin Holidays Orlando villa guests during the validity dates of Universal Orlando theme park tickets purchased from Virgin Holidays. Offer valid until 31 Dec’21. Early Park Admission begins one (1) hour prior to regular scheduled park opening to one (1) Universal Orlando theme park (Universal Studios Florida or Universal’s Islands of Adventure) as determined by Universal Orlando. Select attractions will be open during this period as determined by Universal Orlando. Attractions are subject to substitutions without notice. Virgin Holidays reserves the right to make changes to these benefits.

© 2020 MARVEL. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. Shrek 4-D © 2020 DreamWorks Animation LLC. All Rights Reserved. Hollywood Drive-In Golf and associated logos are trademarks of Adventure Golf Design & Development, Inc. © 2020 Universal Studios. All rights reserved. ©2020 Cinemark USA, Inc. Century Theatres, CinéArts, Rave, Tinseltown, and XD are Cinemark brands. “Cinemark” is a registered service mark of Cinemark USA, Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.



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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

If you are in the USA or Canada please email:

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