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Universal Studios Florida

Immerse yourself in the next generation of blockbuster entertainment at Universal Studios. You’ll enter The Wizarding World of Harry Potter™ - Diagon Alley™, encounter Illumination's mischievous Minions, crash through Krustyland with The Simpsons™ and join forces with the TRANSFORMERS as you find yourself right in the middle of the action.

The Wizarding World of Harry Potter™ - Diagon Alley™

Harry Potter, Diagon Alley

The Magical Journey Continues. Unforgettable thrills and magical experiences await at The Wizarding World of Harry Potter - Diagon Alley, at Universal Studios Florida. Dine at the Leaky Cauldron, shop at Weasleys' Wizard Wheezes, and get ready for an adventure on the multi-dimensional thrill ride, Harry Potter and the Escape from Gringotts. Plus, guests with a Universal Orlando Explorer Ticket can board the Hogwarts Express^ and travel between King's Cross Station in Universal Studios and Hogsmeade Station in Universal'a Islands of Adventure. It's two unique theme park experiences, and it's all at Universal Orlando Resort.

Fast & Furious – Supercharged

Fast & Furious – Supercharged™

Go inside the high-stakes world of Fast & Furious for a full-throttle experience. Head inside Dom’s garage where you’ll be invited to join the family. But when an enemy from the past shows up to wreak havoc, it’s up to Dom, Letty, Hobbs and the rest of the crew to save the day in this action-packed ride.

Despicable Me Minion Mayhem

Minion Mayhem

Join Gru, his daughters, and the mischievous Minions on an unpredictable ride. Join the ranks of the Minions, literally, as part of Gru’s latest scheme. But when things don’t go as planned, you’re launched into an unforgettable journey through his super-villain laboratory. It’s heart-warming and humorous family fun for everyone!

The Simpsons Ride™

The Simpsons at Universal Orlando

Ride along with The Simpsons as they visit Krustyland, the theme park created by the adventurous Krusty the Clown. Is somebody out to sabotage Krustyland? Find out as you join Homer, Marge, Bart, Lisa and Maggie on this wild, fun-filled ride!

TRANSFORMERS: The Ride-3D

Transformers, Universal Orlando

Prepare for the greatest battle you’ll ever ride! TRANSFORMERS: The Ride–3D is an ultra-immersive, next generation thrill ride that blurs the line between fiction and reality!

Race Through New York Starring Jimmy Fallon

Race Through New York Starring Jimmy Fallon™

See the sights of New York as you zoom around the city in a race against the host of one of America’s most popular television shows. Board the unique "flying theatre" and you’ll meet Jimmy Fallon and characters from NBC’s The Tonight Show as you speed through the streets, soar over skyscrapers, even dive underwater in a fun-filled race to the finish line.

Universal's Islands of Adventure

Journey through the legendary worlds of incredible heroes at Islands of Adventure. Explore The Wizarding World of Harry Potter™ - Hogsmeade™, come face to face with King Kong, battle villains alongside Spider-Man, go on a high-speed rampage with The Incredible Hulk and flee raptors in Jurassic Park.

The Wizarding World of Harry Potter™ - Hogsmeade™

Hagrid’s Magical Creature’s Motorbike Adventure™

Stroll through Hogsmeade village and visit Honeydukes and other wizarding shops. Eat at the Three Broomsticks or grab a frothy, non-alcoholic Butterbeer at the Hog's Head pub. Enjoy a leisurely ride on Flight of the Hippogriff. Then explore Hogwarts castle and fly with Harry on the groundbreaking ride, Harry Potter and the Forbidden Journey

Hagrid’s Magical Creature’s Motorbike Adventure

For the first time ever, join Hagrid™ as you fly deep into the Forbidden Forest, beyond the grounds of Hogwarts™ castle, on a thrilling roller coaster ride to discover the rarest magical creatures. New ride, now open.

Jurassic Park River Adventure

Jurassic Park at Universal Orlando

Witness a creation 65 million years in the making. Welcome to Jurassic Park! Take an unforgettable ride on the Jurassic Park River Adventure, where you'll plunge into darkness to escape the jaws of a T. rex. Climb and play in Camp Jurassic, soar above it all on the Pteranodon Flyers, and unearth the mysteries of earth's primordial past in the Jurassic Park Discovery Center.

The Amazing Adventures of Spider-Man®

Spider Man at Universal Orlando

The diabolical villains of the Sinister Syndicate have stolen the Statue of Liberty and it’s up to Spidey to save the day. You’ll follow right alongside the web-slinger, careening and crashing through the streets, scaling skyscrapers and plummeting to the pavement below in a simulated 400-foot freefall.

THE INCREDIBLE HULK COASTER®

Hulk

The transformation is complete and now you’ll feel the rush of becoming a super-powered Hulk like never before. As your surroundings go racing by, you launch up to a staggering 67 miles per hour, your world turns upside down and you twist through a breathtaking zero gravity roll. A deafening roar fills your ears and the fury of this high-speed rampage empowers you with the same extraordinary strength and heroism as Bruce Banner’s alter ego.

Skull Island: Reign of Kong

Kong

Brave the dangers of a mysterious island where few have dared to venture. On a treacherous journey into the dark heart of the jungle, prehistoric predators and fearsome creatures attack your vehicle from all sides. Your expedition guide fights them back with all her might. But as razor-sharp teeth and grasping talons tear into your vehicle, an ape of unimaginable size - ferocious, yet awe-inspiring - hurls himself between you and certain doom. Is he your hero or the ultimate foe? With each primal roar. Each chest pounding thud. One thundering truth comes clear: This is his home, his kingdom. Only he reigns. Skull Island: Reign of Kong - a colossal ride for your life.

Universal's Volcano Bay

A spectacular volcano towering over a sun swept beach. Swaying palm trees lining your path through a picturesque island escape. It’s a South Seas oasis right in the heart of Universal. Volcano Bay is the only water theme park that gives you the freedom to spend more time with your family, doing the things you want to do. From thrilling water slides to secluded waterfalls, it’s the perfect place to get away from it all – a beach paradise you can enjoy without ever leaving Orlando.

TapuTapu Puts The Wonders Of Volcano Bay Right At Your Wrist

TapuTapu™

At Volcano Bay every guest is granted the powers of the TapuTapu, a waterproof wearable specifically designed for the park. With just a touch of your wrist you’ll be able to hold your place in a Virtual Line at the rides and discover wondrous surprises around the park.

 

Honu of Honu ika Moana

Honu

Experience the twists and turns of underwater currents just like Honu, the sea turtle. Four people hang on tight as their raft sweeps up two massive walls, through ocean mists and down into sparkling pools in this thrilling adventure.

Krakatau Aqua Coaster 

Krakatau

Honorary Waturi can experience the power of Krakatau on this amazing ride. Four-person canoes slide upward through the mists and into the dark twists and turns within the volcano before emerging with a plunge through a shimmering waterfall. 

Ohno of Ohyah & Ohno Drop Slides

Ohno

To achieve even greater bragging rights, brave the rope bridge and take the plunge down the Ohno Slide, a serpentine adventure that ends six feet above the pool below. Be sure to yell your battle cry on the way down.

Runamukka Reef 

Runamukka Reef

Once an exotic coral reef beneath the ocean, Runamukka Reef is now a favourite play place for young Waturi children with its bubbling geysers, water guns, slides and dump cups. Shaded by fanciful bamboo sea creatures and waving seaweed, it’s the most playful spot in Universal’s Volcano Bay. 

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)

^Additional restrictions apply.

© 2020 MARVEL. Jurassic Park, Camp Jurassic, Jurassic Park River Adventure, Jurassic Park Discovery Center, TM Universal Studios/Amblin. The Simpsons Ride™ & © Twentieth Century Fox Film Corporation. The Simpsons ™ & © Twentieth Century Fox Film Corporation. All Rights Reserved. The Simpsons TM & © 2020 Twentieth Century Fox Film Corporation. All rights reserved. Dr. Seuss properties TM & © 2020 Dr. Seuss Enterprises, L.P. All rights reserved. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. © 2020 DreamWorks LLC and Paramount Pictures Corporation. All Rights Reserved. © 2020 Blue Man Group Holdings, LLC. All rights Reserved. © 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved.  Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. All rights reserved. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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