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  • 25 May 9:00am - 7:00pm
  • 26 May 10:00am - 6:00pm
  • 27 May 8:00am - 11:00pm
  • Mon to Fri 9:00am - 9:00pm
  • Saturday 9:00am - 7:00pm
  • Sunday 10:00am - 6:00pm

USA Car Hire Essential Information

Fuel Policy

Every car comes with a full tank of fuel and you are required to return it full by filling up locally before you return the car. If you return it empty or part full then Alamo will charge you for the missing fuel. You can pre pay for a tank of fuel at the counter using Alamo’s local rates. If you choose to do this you can then return the car empty. Alamo’s pre-paid option is subject to taxes and fees.

Our Gold & Gold Plus include a tank of fuel (with the exception of rentals in Manhattan) so you can just return the car empty.

One Way Fees

If your car hire is dropping off in a different location from where you pick it up, it may incur a one way drop off fee. The following one ways are free of charge.

One ways within Florida

One ways within California

One ways within Nevada

One ways between California, Nevada and Arizona

For any other one ways a fee will be charged. This varies on the distance between the two depot locations and fall into the below guide.

One way mileage guideline: 

0-200 miles - $99
201-500 miles - $150
501-1000 miles - $300
1001+ miles - $500

All one way fees are subject to tax and payable locally. Please call to check routes and prices.

Additional Drivers

All additional drivers must take their driving licence and the same restrictions apply as per the main driver. You can purchase as many “additional drivers” locally as you like at an additional cost. Our Fully Inclusive package includes one additional driver. Gold & Gold Plus includes up to three additional drivers.

Grace Period

Alamo will give you a 2-hour Grace period to return your car in case you are stuck in traffic etc. For example, if you are due to return the car at 1800 and return the car at 1930 you will not be charged any extra fees.

Child seats

Unlimited Child Seats are included if you have purchased our Gold Plus Package. You can purchase Child Seats locally from $6.99 per day plus tax payable on arrival (maximum charge of $70 per rental per 30 day period).

Renters are responsible for fitting the car seat into their rental vehicle themselves.

Early Returns, Rental extensions and Upgrades

If you return your car earlier than what is stated on your reservation no refunds will apply.

If you wish to extend your rental then contact Alamo locally to arrange and Alamo’s local rates will. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

If you decide to upgrade your car on arrival, then Alamo’s local charges will apply. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

Winter Tyres

All season tyres are provided on all vehicles. We recommend SUV hire for any vehicle renting in ski locations.

Snow chains and ski racks

Alamo do not provide snow chains. In some ski areas during periods of heavy snowfall it is mandatory to have snow chains fitted which you will need to purchase and be responsible for installing on the vehicle yourself. If snow chains are fitted incorrectly, the wrong size fitted or you drive recklessly this will invalidate the collision damage waiver insurance and you will be liable for any damage to the tyres/car.

Ski Racks are available free of charge in a Package/Flydrive with Fully inclusive or Gold Plus. Ski racks can be purchased on a car hire only booking for $7.50 plus tax per day payable locally.

Ski racks are not available on economy cars or minivans.

Toll passes

At most Tolls there is the option to pay in cash or use the Express lanes. If you wish to use the Express lanes you can purchase a Toll pass from Alamo. Alamo will charge you an admin fee of $3.95 each day you use a toll plus the cost of the toll. The maximum admin fee that Alamo will charge you is $19.75 total regardless of how many days you go through tolls. So if you travel through a toll every day on a 14 day holiday, Alamo will charge you $19.75 admin fee plus the cost of every toll.  If you only go through a toll on 1 day of your 14 day holiday Alamo will charge you $3.95 admin fee plus the cost of the tolls you use that day.

Driving Restrictions

Cars cannot be driven into Mexico.