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Retail Therapy

Enjoy heavenly duty free shopping with our fantastic range of fragrances, watches, jewellery, spirits and much more when travelling on Virgin Atlantic flights.

There's nothing like picking up a bargain on holiday, but with our pre-order duty free service, not only can guarantee those prices but have your shopping delivered to your seat onboard even before your holiday starts. To beat the rush and get your hands on all the gorgeous gear we sell onboard Virgin Atlantic flights, view our amazing range of products at www.retailtherapyshopping.com.

 

Our Retail Therapy website showcases everything from fragrances for him and her, cosmetics, jewellery, gifts, spirits and watches. You can save as much as 50% off high street prices. In addition to the great prices we offer all Virgin Holiday customers can enjoy a further 10% discount when you pre-order your duty free shopping.

Pre-order for delivery onboard

Retail Therapy

Choose from our fantastic range of Retail Therapy products at duty free prices, then sit back and wait for them to be delivered to you onboard the aircraft. For pre-orders we require at least 4 working days’ notice before you are due to travel with us for flights departing from Heathrow and Gatwick, or 7 working days for flights departing from Manchester or Glasgow.

Home delivery service

Home delivery service

Enjoy stress free shopping with Retail Therapy Home Delivery service and have your shopping delivered straight to your door. And there’s an even wider range of fantastic exclusives that aren’t available onboard at amazing prices. Simply checkout online at www.retailtherapyshopping.com and your purchases will be dispatched to your home address within five working days. 

Celebrating on board

Celebrating on board

If you know someone who’s travelling and has reason to celebrate, why not spoil them? Whether the occasion is a birthday a honeymoon or something else entirely, we can surprise them with a personalised gift and message delivered direct to their seat. Make it an extra special flight, call our team today on 0344 579 0055.

Please note for this service we require at least 4 working days’ notice before you are due to travel with us for flights departing from Heathrow and Gatwick, or 7 working days for flights departing from Manchester or Glasgow.

Get 10% OFF!

Our Retail Therapy website showcases everything from fragrances for him and her, cosmetics, jewellery, gifts, spirits and watches. You can save as much as 50% off high street prices. In addition to the great prices we offer, all Virgin Holidays customers can enjoy a further 10% discount when pre-ordering duty free shopping. Simply place an order online and add the promotional code WPAXVHOLS at check out.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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