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Exclusive holidays

We’re always trying to invent new ways to maximise your holiday experience, and we’re always on the lookout for the best ways to get away. A holiday isn’t just about the bit on the beach (though we love that bit, too). Travel with us and you’ll be able to enjoy a planeload of perks before you even lift off, as well as at all the best parks, resorts and attractions worldwide. We know we’re not the only travel company out there, so forgive us while we make some noise about the exclusive holidays, exclusive hotels and deals you can book with us. 

Exclusive to Virgin Holidays in the UK

Savannah Beach, Barbados

Savannah Beach, Barbados

Exclusive to Virgin Holidays in the UK
Savannah Beach is a beautiful resort offering a warm Caribbean welcome and some of the best accommodation on the South Coast.

Highlights include:

  • All Inclusive beachfront location
  • Pirates Cove & Finn’s Surf Lodge Kids' Clubs
  • 2 swimming pools
  • Complimentary access to Departure Beach*
Balmoral at Waters Edge

Balmoral at Waters Edge, Orlando

Exclusive to Virgin Holidays in the UK
Living up to its regal name, with its collection of pristine lakes, parks and gardens befitting a relaxed and welcoming retreat.

Highlights include:

  • A lakeside beach with hammocks
  • Pitch and putt golf & butterfly and bird gardens
  • A spectacular pool area & Clubhouse
  • Within 30 minutes of Orlando's top attractions

Maximise your holiday experience with some exclusive Virgin Holidays finishing touches...

v-room

v-room

Arrive in style

Book into our v-room lounge in Manchester to start your journey in style. The v-room is an oasis of calm before your flight, stuffed with free food, soft drinks, tea and coffee. There’s complimentary WiFi access and newspapers, plus a play area for the kids and a tech room for teens.

 

Find out more

Departure Beach

Departure Beach

Check in and chill out in Barbados*

The worlds' first Departure Beach by Virgin Holidays. Spend less time at the airport and more time enjoying your final day on the beach or relaxing in our air-conditioned lounge, located on the beautiful Barbados coast. Indulge in food, soft drinks, tea and coffee – all included! 

 

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v-hub

v-hub

Get more from your last day*

Check out of your hotel, take your kids into the parks one more time, then catch some last minute rays by the pool. Pop to the v-hub lounge, grab a shower, change for your flight, and take to the skies feeling fresh as a daisy. Not a Sunshine State second wasted. Perfect. 

 

Find out more

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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