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Virgin Wines Competition

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£1,000 Holiday Voucher and ‘Wine for a Year’ Prize Draw

Online Terms and Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF

1. Eligibility: The promotion is open to all UK residents (England, Scotland, Wales and Northern Ireland) aged 18 or over, excluding employees of Virgin Holidays Limited (the “Promoter”), their immediate family members and anyone professionally connected with this promotion.

2. Promotional Period: Opening and closing time of promotion 15th September 2017 – 28th  September 2017 - received outside of this time frame will not be accepted.

3. Entry Instructions: To have one entry in the prize draw, customers will be asked to fill in their name, email and phone number on an iPad in store.

5. There is a maximum of 1 entry per person across the Promotional Period.  

6. The prize: There will be 1 prize overall. The winner will receive £1,000 worth of Virgin Holidays vouchers and ‘Wine for a Year’ from Virgin Wines. Virgin Holidays terms and conditions apply, see virginholidays.co.uk/important/terms-and-conditions

‘Wine for a year’ refers to a free membership of the Virgin Wines Discovery Club. The Discovery Club membership will entitle you to a case every 10 weeks and an additional Christmas case. You will have a choice of mixed, red and white memberships to choose from. Cases will be sent automatically to the address provided to us.

7. Prize selection and fulfilment: The draw will occur within 30 days of final closing date. The winner will be selected at random from all entries made, via a verifiable computer system producing random results. The winner will be contacted by either phone or email and will be required to supply a registered address to receive the vouchers. If the winner is not contactable or fails to respond to initial winner notification within 14 days from the date of the initial notification, the prize may be reallocated by the Promoter to a reserve winner selected in the same manner. The vouchers will be posted within 30 days after the winner has been contacted.  

8. General: The prize is non-transferable and there is no cash alternative in whole or in part. The Promoter reserves the right to substitute the prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.

9. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/ or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

10. The Promoter does not assume any responsibility or liability for communications line failure, regardless of cause, with regards to notification of any winner.

11. The Promoter reserves the right to verify all entries including, but not limited to, asking for address and identity details (which they must provide within 14 days); to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements. Or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

12. The decision of the Promoter regarding any aspect of the promotion is final and binding.

13. Personal data collected in the course of this promotion will be used for administering the promotion only and destroyed thereafter unless opted in to be contacted outside of the promotion.

14. The winner may be required to take part in publicity with no recompense, this will include the provision of their full name and county for the winners list. The full name and county of the winner will be available by writing to BD Network, Tea Building, 56 Shoreditch High St., London, E1 6PQ within 3 months of the closing date, enclosing a stamped addressed envelope.

15. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

16. Any question concerning the legal interpretation of these terms and conditions will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. Refunds will be successfully returned in approximately 90 days.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.