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Virgin Wines Competition

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£1,000 Holiday Voucher and ‘Wine for a Year’ Prize Draw

Online Terms and Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF

1. Eligibility: The promotion is open to all UK residents (England, Scotland, Wales and Northern Ireland) aged 18 or over, excluding employees of Virgin Holidays Limited (the “Promoter”), their immediate family members and anyone professionally connected with this promotion.

2. Promotional Period: Opening and closing time of promotion 15th September 2017 – 28th  September 2017 - received outside of this time frame will not be accepted.

3. Entry Instructions: To have one entry in the prize draw, customers will be asked to fill in their name, email and phone number on an iPad in store.

5. There is a maximum of 1 entry per person across the Promotional Period.  

6. The prize: There will be 1 prize overall. The winner will receive £1,000 worth of Virgin Holidays vouchers and ‘Wine for a Year’ from Virgin Wines. Virgin Holidays terms and conditions apply, see virginholidays.co.uk/important/terms-and-conditions

‘Wine for a year’ refers to a free membership of the Virgin Wines Discovery Club. The Discovery Club membership will entitle you to a case every 10 weeks and an additional Christmas case. You will have a choice of mixed, red and white memberships to choose from. Cases will be sent automatically to the address provided to us.

7. Prize selection and fulfilment: The draw will occur within 30 days of final closing date. The winner will be selected at random from all entries made, via a verifiable computer system producing random results. The winner will be contacted by either phone or email and will be required to supply a registered address to receive the vouchers. If the winner is not contactable or fails to respond to initial winner notification within 14 days from the date of the initial notification, the prize may be reallocated by the Promoter to a reserve winner selected in the same manner. The vouchers will be posted within 30 days after the winner has been contacted.  

8. General: The prize is non-transferable and there is no cash alternative in whole or in part. The Promoter reserves the right to substitute the prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.

9. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/ or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

10. The Promoter does not assume any responsibility or liability for communications line failure, regardless of cause, with regards to notification of any winner.

11. The Promoter reserves the right to verify all entries including, but not limited to, asking for address and identity details (which they must provide within 14 days); to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements. Or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

12. The decision of the Promoter regarding any aspect of the promotion is final and binding.

13. Personal data collected in the course of this promotion will be used for administering the promotion only and destroyed thereafter unless opted in to be contacted outside of the promotion.

14. The winner may be required to take part in publicity with no recompense, this will include the provision of their full name and county for the winners list. The full name and county of the winner will be available by writing to BD Network, Tea Building, 56 Shoreditch High St., London, E1 6PQ within 3 months of the closing date, enclosing a stamped addressed envelope.

15. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

16. Any question concerning the legal interpretation of these terms and conditions will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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