This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

What are Friends for? Competition Terms and Conditions

This competition has now closed — but we have plenty of amazing offers still available. Check out our current special offers here.

 

What are Friends for? Competition Terms and Conditions

By entering the competition, entrants agree to be bound by these Terms & Conditions.

VIRGIN HOLIDAYS WHAT ARE FRIENDS FOR? Competition Terms & Conditions

Please read these Terms and Conditions carefully prior to participating in Virgin Holidays What are Friends for? competition (the "competition"). By participating in the Competition each participant fully and unconditionally agrees to and accepts these Terms and Conditions.

 

1.  Definitions

 

“Prize” means a £4000 Virgin Holidays gift voucher, redeemable only in select Virgin Holidays Stores and only against qualifying holiday bookings of £2,500 or more.

 

“Competition” means the competition described on http://www.virginholidays.com/what-are-friends-for/as governed by these Terms and Conditions;

 

“Winner” means one successful entrant whose entry is randomly selected from all correct entries received, by the Promoter.

 

“Select Virgin Holidays Stores” means All Virgin Holidays stores

 

“Entry form” means the form to be completed by competition entrants in order to enter the competition.

 

“The Promoter” means Virgin Holidays Limited of The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England.

 

“Terms and Conditions” means the terms and conditions set out in this document.

 

2. Entering the Competition

 

2.1 The Competition is open to UK residents aged 18 years or over (on the day of entry) excluding employees of Virgin Holidays and associated companies, their families, their agencies or anyone professionally connected with the creation and administration of this Competition.

 

2.2 The Promoter reserves the right to verify the eligibility of all entrants and to disqualify any entrant if they have reasonable grounds to believe the entrant has breached any of these Terms and Conditions.

 

2.3 To enter the Competition entrants must complete all information required on the entry form. Completion of the entry form entitles the participant to one entry to the prize draw. [PC1]  There are no exceptions to the one entry per person limit.

 

2.4 Once entered into the competition the Competition entrant can be multiply their entry by the number of legitimate registrations completed using a unique link. The unique link will be sent to the email address entered on the entry form.

 

2.5 Competition entrant’s entries will be limited to 100 registrations per unique link. Competition entrants may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules.

 

2.6 The competition will be open for participation from 10am 27/11/2017 and will close at midnight on 10/12/2017.

 

2.7 Receipt of entries will not be acknowledged.  Late or incomplete entries will be automatically disqualified. The Promoter does not accept responsibility or liability for any entry not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. 

 

2.8 The winner of the Competition will be notified by email no later than 26/12/2017.

 

3. How to Win

 

3.1 The winning entry will be selected, at random, from the list of complete valid entries.

 

3.2 The winner will be notified via the email address submitted at time of entry.  If the winner cannot be contacted within 72 hours of the terms of the notification, another entry will be selected and the original winner will forfeit any prize.

 

3.3 The Winner will be required to respond to confirm eligibility plus acceptance of the Prize within 10 working days of being notified.  If the Promoter does not receive a response from the Winner within 10 working days of notification, the Prize will be forfeited and another winner will be selected from the original correct entries. 

 

4. The Prizes

 

4.1 The prize is a £4000 Virgin Holidays gift voucher, redeemable only against new bookings made between 9am Friday 5th January 2018 and 6pm Saturday 16th February 2018 for departures up to and including Saturday 30th June 2018.

 

4.2 The prize can only be used against qualifying holiday bookings of £2,500 or more.

 

4.3 The Prize will be in all Virgin Holidays stores until Saturday 16th February 2018. The Prize will be forfeited if it is not redeemed and used by this date and no alternative or compensation will be given.

 

4.4 The voucher discount is only available on inclusive bookings which include Flights & Accommodation.

 

4.5 The voucher discount is not applicable to APD, flight taxes or fuel surcharges and does not include Wonderlist bookings, TCD or Fly Drive holidays.

 

4.6 The voucher is subject to availability and Virgin Holidays standard terms and conditions apply. The voucher cannot be used in conjunction with any other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard.

 

4.7 The prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives and the promoter’s decision is final.

 

4.8 The Winner and any travelling companions will be solely responsible for all other arrangements and costs and expenses including but not limited to transport to and from the departure airport, car parking charges, car hire, lounge access, meals and refreshments (other than those made available inflight on a complimentary basis), excess baggage, visas (including ESTAs), local taxes, passports, excursions, attractions, travel insurance, medical insurance.

 

4.9 Once a booking has been made no changes are permitted.  If a booking is cancelled no alternative voucher will be issued. 

 

5. Personal Data

 

5.1 By participating in the Competition the Competition entrant hereby consents to the personal details provided by the Participants (i.e. name and email address of Participants) will be processed by Virgin Holidays for the purpose of running and administering the Competition and for marketing purposes. This data will not be shared with 3rd parties unless otherwise expressed.

 

6.  Other Legal Terms

 

It is a condition of accepting the Prize that the Winner gives consent to the Promoter to publish their name and county of residence in association with the Prize in any and all forms or media as required by law or otherwise in connection with the Competition. The Winner is expected to participate in reasonable publicity.

 

The name and county of the Winner will be published after 8 February 2018 on the Promoter’s website for a period of 30 days. 

 

The Promoter reserves the right to substitute the Prize for an alternative equivalent prize if for any reason beyond the control of the Promoter it is unable to award the Prize.

 

By entering the Competition, the Winner agrees to release the Promoter from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Competition or with the acceptance, possession, attendance at or use of any Prize (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).

 

Virgin Holidays is not responsible for any incorrect or inaccurate information, caused by any of the equipment or programming associated with or utilized in the Competition or by any technical or human error which may occur in the processing of submissions in the Competition. Virgin Holidays is not responsible for any injury or damage to any Participant or to any computer related to or resulting from participating or downloading materials in connection with this Competition.

 

The Promoter reserves the right to amend, alter or terminate this Competition at any time.

 

The Promoter’s decision is final and no correspondence will be entered into.

 

The Promoter reserves the right to reject entries to the Competition: All entries that are deemed inappropriate and/or offensive will not be considered; or to be acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten, or harass any other person or contestant. Virgin Holidays reserve all rights to decide what is considered inappropriate and/or offensive.

 

The Promoter is not responsible for any lost, late, misdirected, stolen, illegible or incomplete entries. If, for any reason, the Competition is not capable of running as planned, caused by any causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the Competition and/or select winners from all eligible entries received prior to the cancellation.

 

These Terms and Conditions are subject to English law and the exclusive jurisdiction of the English courts.

Whatsapp

There has been an error

Please try again

Text Message

There has been an error

Please try again

Telephone

Thanks, we'll be in touch soon

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.