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Before you go

Worry Free Guarantee

Our worry free guarantee

There are some things you really don't want to hear when you're about to take a well earned break.

... your flight has been cancelled and you can't reach your destination within a reasonable amount of time: You can change to another holiday with us. We'll always try to keep it the same price too (although we're sure you'll understand, a change from the Isle of Man to the Island of Mauritius may require you to pay the difference). Otherwise, if we can't give you a holiday, we'll give you a full refund.

... your flight home is cancelled: We'll simply book you a new one with the help of all our airline partners. If it's not leaving for a couple of days, never fear, we'll assist you booking a hotel too. And just so friends and family back home don't think you've gone all Shirley Valentine, we'll help you get in touch with them, so nothing to worry about there either.

Travel Aware

Foreign Office travel advice

  

We recommend that you seek advice from the Foreign Office regarding your holiday destination(s) before you book your holiday. You can easily contact them:

Alternatively, you can contact the ABTA Customer Support team on 020 3117 0599.

Passport and visas

Know what? If you turn up for your flight with an invalid passport or no visa when you need one, we will be very sympathetic but... YOU CANNOT BOARD THE FLIGHT.

You must have a full and valid passport.
Some destinations require you to have 6 months validity on your passport from the return date of travel. You should check with the Embassy for current requirements as these are subject to change. 

Visas are required by British citizens for a number of our destinations, and a charge may be applicable — for up-to-date information check with the relevant embassy. It is your responsibility to ensure that you have the correct travel documentation. All other passport holders should check with the relevant embassy or consulate.

If you are travelling to the USA, please refer to the information below on how to obtain an ESTA (Electronic System for Travel Authorization). This needs to be completed no later than 72 hours prior to travel. For all other destinations, please visit our partners CIBT visas on www.cibtvisas.co.uk/virginholidays for advice on whether the destination that you’re travelling to requires a visa. CIBT visas can also apply for your ESTA or any international Travel Visa on your behalf for an additional handling fee.

UK Passport Information

If you haven’t yet got a passport, our recommendation is that you should apply for one at least 10 weeks before your holiday departure date. The Passport Service has to confirm your identity before issuing your first passport and everybody aged 16 or over applying for their first passport will need to have an interview as part of the application process. Please note that this new process will increase the time it takes for your application to be processed. In all cases, the passport office advises you not to book any travel arrangements until you have received your new passport.

For full details of passport requirements for your chosen holiday please contact the British Passport Office on 0870 521 0410 or www.gov.uk/government/organisations/hm-passport-office. The US embassy can be contacted on 0207 499 9000 or https://uk.usembassy.gov/.

The name on each person's ticket must match the name as stated in their passport. When making your booking, please ensure the information given to us is correct. Failure to do so may result in significant charges being incurred, as some airlines treat an amendement as a name change and will charge accordingly.

Need to renew your passport?

Through our partners CIBT visas you can renew your passport in as little as one day! Please visit CIBT visas on www.cibtvisas.co.uk/virginholidays for more information. Fees apply.

Kids

All children, including newborn babies, must now have their own individual passport.

Please Note: Some destinations require a letter of authority if children are not accompanied by both legal guardians. Please check with us for further information if this applies to you.

Need to apply for a child passport?

Through our partners CIBT visas you can obtain a child passport in up to 6 working days! Please visit CIBT visas on www.cibtvisas.co.uk/virginholidays for more information. Fee apply.

Travelling to the USA

Passports issued on or after October 26 2006 must include an integrated circuit chip capable of storing the biographic information from the data page, a digitised photograph and other biometric information. If your passport was issued on or after this date and doesn’t have this information, you WILL require a visa.

ESTA - Electronic System for Travel Authorization

It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme. The cost of an ESTA is currently approx $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov/ or you can apply for your ESTA through our partners CIBT visas who make the process as easy as possible and will apply for the ESTA on your behalf. Please visit CIBT visas on www.cibtvisas.co.uk/virginholidays for more information. Please note that an additional fee does apply for this service.

Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US.

An ESTA is only valid for stays of 90 days or less.

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless.

*Under certain circumstances (eg. if you have a criminal record) you may require a visa and you could be refused entry into the USA.

If your passport shows you are a British Subject you will need a Visa. This particularly applies if you are Irish but have a British Subject passport. In both these cases, you must check with the US Embassy or nearest consulate. 
Anyone in doubt and all other passport holders should check with a US Embassy or consulate.

To qualify for the US Visa Waiver programme you must NOT:

  • Be suffering from any communicable disease, physical or mental disorder or be a drug abuser or addict.
  • Have been arrested or convicted for any offence or crime. This includes spent convictions or an arrest not resulting in a conviction.
  • Have ever been involved in espionage or sabotage, terrorist activities, genocide or been involved in anyway with Nazi Germany or its allies between 1933 and 1945.
  • Seeking work in the US, have been excluded or deported from the US, been previously removed from the US or attempted to procure a visa or entry into the US by fraud or misrepresentation.
  • Been detained, retained or withheld custody of a child from a US citizen granted custody of the child.
  • Been denied a US Visa or entry into the US or had a US visa cancelled.
  • Have asserted immunity from prosecution.

Advance Passenger Information

Virgin Atlantic, like other airlines, is obliged to transmit Advance Passenger Information (API) about passengers prior to the departure of flights to the United States.

Specifically, there is a requirement for all passengers to provide their country of residence and (for non-US residents) details of their full address (street name and number, city, zip code and state) for the first night's accommodation in the US. Passengers travelling to the US continue to require a machine-readable passport or valid visa.

If you have booked accommodation with us as part of your holiday booking, then you do not need to contact Virgin Atlantic in advance of your flight, as we will provide them with this information. However if you have booked a flydrive holiday without accommodation or have booked your accommodation independently, then you will need to provide Virgin Atlantic with this information yourself at check in.

Please note this information is for Virgin Atlantic flights only, if you are travelling with any other airline you may be asked to provide your accommodation details upon arrival at check-in. This information will be shown on your hotel accommodation voucher which you will receive with your tickets, so please ensure you have this handy when checking in for your flight.

We would ask that all passengers continue to provide their valid travel documents and details of their full US destination address for US Immigration. There is no requirement for passengers to arrive at the airport any earlier than usual.

You can also find out more about API through the US Customs and Border Protection website by going to www.cbp.gov

Baggage Allowance

Take a look at the Virgin Atlantic website here to get the most up to date information on all the questions you ever need to know about the luggage you can take. There’s plenty of other information such as what sports equipment you can carry, the sizes, weights and any restrictions.

If youre travelling with any other airline, then take a look a look at the airlines own website.

Inoculations and Medical Precautions

As health requirements change, we recommend that you consult your doctor well in advance of travel, for the latest advice.

Travelling with medication

Please contact the relevant Embassy or High Commission for up-to-date drug transportation rules.

Booking Procedure

When we receive your deposit we'll email you an invoice showing the details of your holiday and charges and enclosing a summary of your insurance policy (if you have taken ours).

If you agree these, the balance should be paid 12 weeks before departure. Bookings made 12 weeks or less to the departure date must be paid for at time of booking the reservation.

We accept payment by cheque, credit card and debit card.

Early Booking/Bonus Offers

Please note, these offers are subject to availability and may be withdrawn at anytime. Where dates are mentioned, offer applies to stays taken and completed between the dates stated.

Please note that proof of marriage is required in order to benefit from the honeymoon offers available at selected hotels.

Insurance (this really is important)

You must, repeat must have proper travel insurance. Not all activities/excursions featured in our brochure are covered by a standard insurance policy. Please check your policy carefully to ensure that you are fully covered for all the activities/excursions in which you intend to participate. If your activity/excursion is not covered by your policy, it may be possible for you to pay an additional premium to extend your cover to include the activity/activities.

Unaccompanied Age Restrictions

For those wishing to travel unaccompanied by a parent or guardian the minimum age is 18 years. However, some hotels and resorts do not allow under-21s in a room by themselves - please check at time of booking for details or call 0870 220 2788.

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I'm currently on holiday

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

Where would you like to go?

TESting of Com#4 ticket: COM#4 Request call back journey

Design is here

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.