Universal Orlando Resort
Journey through legendary worlds of incredible heroes at Universal’s Islands of Adventure. Immerse yourself in the next generation of blockbuster entertainment at Universal Studios Florida and enjoy the thrills and relaxation of a tropical paradise like no other at Universal’s Volcano Bay water theme park. Universal Orlando Resort is the perfect holiday for thrill-seeking couples.
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Nothings sets our hearts a-flutter like a fabulous new destination to explore. So, with two about to make a real splash into our network, there's really only one question. Which one to dive into?
First up on our freshly updated wander list is the Maldives, where you can escape to your own self-contained hideaway in the middle of the Indian Ocean, for a full body, mind and soul rest. This seasonal winter route takes off with Virgin Atlantic from London Heathrow direct to Male from 22nd October 2023, three times a week.
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Discover an underwater world of wonder in Turks & Caicos, for the finest snorkelling and scuba diving found anywhere in th Caribbean. Book year round direct flights with Virgin Atlantic which will depart from 4th November 2023, twice weekly.
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Need an excuse to get away?
Now is the time to plan your next trip with some amazing holiday offers from our hotel partners.
Whether you're after fun with the family in Orlando, adults-only relaxation in the Caribbean or a few wild nights in Vegas, we're here to help you save on your dream getaway.
But be quick - these offers won't be around forever!
Holidays are important. Getting away from it all is one of the most rewarding ways we can spend our hard-earned readies. But with everything costing more right now, affording a holiday might feel like a world away.
We’ve always got you and your dream holiday in mind. By setting up a Direct Debit, you can spread out the cost of your holiday over the months up until your final balance is due. Then you can sit back and relax knowing that trip you’ve always dreamed of is all yours.
We’ve put together a whole load of packages during the 2023 school holidays, so the only tough decision you’re going to need to make is when and where.
It's still a little chilly at home. Time to escape for some fun in the Winter Sun!
Now that winter’s over, it’s time to get some much-needed sun and vitamin sea!
A great time of year to jet off, as most of our destinations are warming up for the summer months ahead.
All the time in the world now that school’s out. Use it well – we hear Florida's great this time of year!
Holidays you can trust
Holidays are important. But with everything costing more right now, affording a holiday might feel like a world away.
We want you to know that when you’re ready to turn your dreams into reality, we’ll make sure that every penny and cent you put in is well spent. Since 1985, we’ve been helping our customers create magical moments they can keep forever. And you can be confident your dream holiday will be in safe hands too.
Virgin Atlantic Holidays Sale runs from 00:01 Tuesday 20th December 2022 to 23:39 Tuesday 31st January 2023 for travel 1st January 2023 to 31st December 2023. Bookings are subject to availability. Virgin Atlantic Holidays full terms and conditions apply https//www.virginholidays.co.uk/important/terms-and-conditions. When booking by telephone or in-store, a non-refundable booking fee applies. Saving cannot be used in conjunction with any other special offer, promotion, or discount including the Frequent Virgin Club and any other affinity discount. Calls cost no more than calls to UK geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043).
Virgin Atlantic Flying Club
Earn double Virgin Points on all Virgin Atlantic Holidays bookings made between 00.00 on 13th January 2022 and 23.59 on 23rd January 2022. Valid for departures 14th January 2023 – 31st December 2023.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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