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  • Mon to Fri 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 6:00pm

Things you need to know

Extra airport services

Sorting out your seat


For Virgin Atlantic flights only:

A limited number of seats are available for advanced seating from 336 days before your return flight to 24 hours before your departure. To request your seats visit Virgin Atlantic. Be sure to have your Virgin Atlantic airline booking reference to hand to retrieve your booking and access the seat map. Seats in exit rows can only be allocated at check-in and then only to passengers over 16 who are physically fit!

Bulkhead seats are reserved for those requiring a sky cot for infants under 12 months. To reserve a bulkhead seat please call Virgin Atlantic on 0871 231 0231 (Mon-Fri 9:00am-5:30pm).

Twilight Check in

Avoid the peak hours at check in by checking in the night before your flight at Virgin Atlantic's check in desks at London Gatwick's North Terminal. This service is available between 5:00pm and 9:00pm.

DIY Check in Kiosks

If you'd still prefer to check in at the airport, Virgin Atlantic has fantastic Kiosks at London Heathrow airport. You can check in using the self-service kiosks up to 1 hour before your flight is due to depart.

DIY Check in* Online Service

Just go to - It allows you to beat the queues and check in from home any time between 24 hours and 2 hours prior to departure.
*This service is available to all Virgin Atlantic passengers except: unaccompanied minors; young persons travelling alone; customers required by Virgin Atlantic to see a member of staff before checking in; some customers booked as part of a group or corporate group; customers checking in firearms; customers who are already checked in.

Virgin's Fly without Fear

Paul Tizzard organises a great one-day 'Fly Without Fear' course nearly every month. It has proved very effective in conquering people's fear of flying. It's conducted in a simulation aircraft - you can even have an in-flight meal!

Virgin's HotorNot? Weather Service

Don't be caught out when packing your suitcase! Make sure you're fully prepared by calling for the latest weather forecast in your chosen holiday destination. Simply call 0905 062 2727 (calls cost 60p/min at all times. Call costs from mobiles may vary).

Payments online

You can pay some or all of the remaining balance off online. All you need to access your booking is an invoice. You can also check your previous payments and view your itinerary, address and passenger names online. Make online payments