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Let's have a chat about booking your next dream holiday from the comfort of your own home

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Setting up your video call takes 3 simple steps

1. Choose a date and time that suits you

2. Fill in your details in the request form - we'll send you an email to confirm your appointment.

3. When it's time for your video, pour yourself a drink, get settled in your favourite chair and click on the link in the email invite to join the call.

4. If you don’t feel like being on camera, please feel free to phone us on 0344 472 9617 (option 1).

Meet our agents

Danielle

Danielle

Favourite destination
South Africa & Caribbean
Location
UK

Hi, my name is Danielle, I have been working for Virgin Atlantic Holidays for just over 10 years. I have a real passion for travel, and I have a wide range of knowledge of the holiday destinations we sell, having travelled to many different places around the world I think my favourite destinations have to be South Africa and the Caribbean Islands. I have enjoyed going on Safari and visiting table mountain and seeing the Great White Sharks in their natural habitat. I've visited many Caribbean islands and my two favourites are Antigua and St Lucia.  I just loved the chilled vibe the Caribbean has to offer and of course the people and their culture.   I am really looking forward to helping you book your next perfect holiday and I hope to speak to you soon.

 

Olivia

Olivia

Favourite destination
Las Vegas
Location
UK

Hi, I'm Olivia and I've been part of the Virgin Atlantic Holidays team for almost four years now, with several years’ experience working in the travel industry. I love how personal our holiday experiences are, from the booking stage to boarding the aircraft and your arrival at your amazing holiday destination. The best thing about my job is the freedom we have to tailor-make the perfect experience for each individual customer. I'd absolutely love to talk to you about how we can make your trip that bit extra special.

Karrie

Karrie

Favourite destination
California
Location
UK

Hi, I'm Karrie. I have over 17 years experience in the travel industry and was cabin crew for 10+  years, so I have been fortunate enough to travel all over the world to some really interesting and diverse places. California has to be amongst my favourite places in the USA to be, my oldest friend lives in Laguna Beach, which is lucky for me! I have friends in Miami too so always a great place to start before a cruise. Last year I took a Virgin Voyages Cruise(my first ever) on our stunning ship, Scarlet Lady, stopping off in Yucatan and Bimini and had an absolutely amazing time. I enjoy sailing and scuba diving, especially in the Maldives and Mauritius and I took my PADI diving course in Jamaica..... I adore the Caribbean....I have been to Honduras, Canouan, Mustique, the Grenadines, Dominican Republic, the Bahamas, Cuba and Mexico, all beautiful destinations. I lived and worked in Dubai for 7 years and flew to many Far Eastern and Middle Eastern destinations, Thailand being high on my list of favourites. I also lived and worked in South Africa and experienced the stunning wildlife and incredible scenery whilst there. I've been with Virgin Holidays nearly 4 years and get so much pleasure from being able to make our guests dream holidays a reality. I very much look forward to seeing you all soon. Karrie X

Aimee

Aimee

Favourite destination
Disney World, Orlando
Location
UK

Hi there, I'm Aimee and my favourite destination has got to be Disney World, Orlando. It blew me away from start to finish -  arriving at our Disney hotel (All Stars Music) on the Magical Express was the coolest I had felt since I was a kid dressing up in my Disney princess dresses! The parks are just something else, from the fast pass rides to the firework displays and the many dining options throughout. The whole experience was out of this world. If you're thinking of planning your dream trip - I'd love to help. My Top tip would be to make use of the Disney Springs Check In so you can make the most of your last day hands-free.

Julie

Julie

Favourite destination
Nashville & Memphis
Location
UK

Hi I'm Julie. My favourite holiday destination so far has been the US Southern states to experience the sights and sounds of the Deep South. I loved Memphis and Nashville, perfect for all music lovers (and of course Elvis fans) and anyone who loves the Soul and Country music that has influenced so many genres. Somewhere that has so far eluded me is South Africa – it's been on my list for over 20 years now! I'd love to take my son to a game reserve and look out over the city of Cape Town from Table Mountain, so that's definitely where I'll be heading next. If like me you have somewhere you've always wanted to experience, let's make it happen together.I have been in the travel industry since 1990 and with Virgin Holidays since June 2014 and I love my job! I’m passionate about finding the right holiday for you, hearing your happy stories and seeing your smiles when you return to tell me all about it. I have sailed with Virgin Voyages now 3 times and I love the concept of seeing different places within the same holiday. Life is one big adventure and I’m here to live it, visiting as many wonderful places that I can.

Stella

Stella

Favourite destination
Caribbean
Location
UK

Hi there, I am Stella and I started my journey with Virgin Atlantic Holidays in November 2012. I have been very lucky to be able to travel and explore the world so I can be the help my customers desire when looking to book their holiday with me!

My favourite destination is the Caribbean, I love everything about the islands, from chilling on one of the amazing white sandy beaches, to zip lining or swimming with dolphins! I love the amazing culture and people, the attractions, natural habitats, and the flavour in the food - delicious!

If you are planning your next trip, I am here to help you from start to finish and I hope to speak to you soon :)

Lorraine

Lorraine

Favourite destination
Florida & Las Vegas
Location
UK

I have been fortunate to have travelled to many countries in the world however, the locations I specialise in are Florida and Las Vegas.
I have been fortunate to live and holiday in Florida many times and I love it there! I really enjoy sharing my experiences and knowledge with friends, customers and colleagues. I have lost count of how many times I have stayed in Vegas, in many different hotels, so if you’re looking to book Vegas, just let me know. For fun, sun and relaxation I love the Caribbean Islands and my next planned visit is to the beautiful island of Antigua.
All of us at Virgin Atlantic Holidays are passionate about travel and it would give me the greatest pleasure to advise, assist and help you plan and book your next holiday adventure with us.

Farina

Farina

Favourite destination
Jamaica
Location
UK

Hi, I'm Farina. I've been a part of the Virgin Holidays family for an amazing ten years. Over the years, I've truly enjoyed interacting with my customers, listening and tending to their needs and sharing my own personal experiences to ensure they also have the best experience possible. Travel is a great passion of mine and the world has truly been my oyster. I'm fortunate to have had many amazing experiences, from seeing the sunrise and sunsets from each side of the equator, dipping my toes in the warm Caribbean Sea and the crisp cool Atlantic Ocean to exploring different cuisines and immersing myself into different cultures. My knowledge and experience put me in a great position to inspire and create.My favorite destination is the beautiful island of Jamaica. This is where I'm originally from and lived for 23 years. To experience Jamaica is like life in color, where everything is brighter and more vibrant and the rush of life melts away and everything completely slows down, as we say, "tek it easy," oh and have a cocktail whilst you're at it or maybe some rum? I've also had the pleasure of exploring a vast amount of the Caribbean. All islands are beautiful and varied, and each creates its own memory, from intense salsa nights in Havana, "liming" in St. Lucia to swimming with the pigs in the Bahamas. I've also had the pleasure of exploring a vast amount of the Caribbean. All islands are beautiful and varied, and each creates its own memory, from intense salsa nights in Havana, "liming" in St. Lucia to swimming with the pigs in the Bahamas. And let's not forget the USA, from the magic of Disney to spell-bounding experiences in Universal, shopping trips to the "Big Apple, exciting night life in Miami to the neon lights of Las Vegas, I've got you covered. Fancy sand surfing in Dubai? Camel rides or Ferrari drives in Abu Dhabi?What are you waiting for?  Book the trip, eat the cake, buy the shoes. Life is now!

Amanda

Amanda

Favourite destination
Gulf Coast & West Florida
Location
UK

Hi there, I'm Amanda and I have over 25 years of experience in the travel industry, six of those with Virgin Atlantic Holidays. I'm passionate about travelling and discovering new places and experiences, and I'm currently planning my next trip to West Coast USA and the Hawaiian Islands. To visit Hawaii will be a dream come true, and I just can’t wait to explore the beauty, adventure and culture of the islands and to share those experiences with you! I'd love to help you plan your next dream trip.

Charlene

Charlene

Favourite destination
South Africa
Location
UK

Hi, My name’s Charley and I have been with Virgin 10 years now and several years experience in the travel industry. I have been lucky enough to visit Miami, Lax, Antigua, St Lucia, Jamaica, Barbados and Dubai. My most favourite trip though had to be South Africa, From stargazing to seeing the big 5, an experience I will never forget. Most recently I’ve been on our beautiful Scarlett Lady Virgin Voyages and loved every minute – from waking up to somewhere new everyday to exploring everything this beautiful ship has to offer. I’m currently planning my next holiday to Orlando next year and can’t wait to experience the magic. I can’t wait to help you plan your dream trip

Jenny

Jenny

Favourite destination
West Coast
Location
UK

Hello, I'm Jenny, I've been with Virgin Atlantic Holidays for just under seven years, Our customers are always our priority, and first-hand knowledge is so valuable when making recommendations. I love exploring new places and making lasting memories with family and friends that I can share with my customers to inspire their own plans. One of my favourite trips was to the west coast of America, taking in the laid-back beaches on the Pacific Ocean from San Diego up to San Francisco, where I enjoyed sampling some of the best seafood in the world. I truly feel that travel is the only thing you can buy to make you richer.

Sarah

Sarah

Favourite destination
Caribbean & USA
Location
UK

Hey, I'm Sarah and I've been with Virgin Atlantic Holidays since 2015 and loved every minute! If you're looking for California Dreamin' and Caribbean Calypsos, then I can most definitely feed your excitement! I have family in Los Angeles and have visisted many locations in California, including the amazing coastal drive all the way to San Francisco, climbing the secret steps of the Hollywood Hills to getting my Viva on in Las Vegas! If it's Caribbean cocktails, crystal waters and sun-kissed palm trees you're looking for then please ask away, I've had the pleasure of visiting nearly all of our beautiful Caribbean destinations. If you're looking to shop till you drop and hit Broadway then New York is my go-to! I have set sail on our truly stunning Scarlet Lady on Virgin Voyages taking in the Bahamas and Mexico and I'm an accredited Gold Tier First Mate so can give you all the vitamin sea information you need!

Siobhan

Siobhan

Favourite destination
Caribbean
Location
UK

Hi, I'm Siobhan and I've been with Virgin Atlantic holidays for nearly nine years, and have over twenty years of experience working in travel. Over the years I've been very fortunate to have visited South Africa, and I've also travelled extensively to the Caribbean and Florida. These are places I love to go with my family and friends – either chilling out in a paradise or getting involved in jam-packed fun and adventure. I'm just back from New York and was  so excited to try somewhere new and tick off another location on my bucket list! The list is long and life is short, I am now eyeing up the Maldives with our fabulous direct flights and cannot wait to get onboard a Virgin Atlantic plane as soon as possible so that I can be making more memories with the waves at my feet and would love to be a part of your journey in helping make your memories, I look forward to hearing from you .

Susannah

Susannah

Favourite destination
Barbados
Location
UK

My name is Susannah, and I've been part of the team for over 10 years. During this time, I've had the pleasure of travelling to Barbados, Antigua, St Lucia, Tobago, Jamaica and Grenada, so if you're planning a trip to the Caribbean I can definitely give you some great insider knowledge. I've also visited New York, Orlando, Miami, Lake Tahoe, Las Vegas, Nevada, Mexico, and Dubai. I'm now planning my next holiday to the Maldives, to stay in an over water villa with the sound of the waves at my feet, and diving and snorkelling on the stunning Maldivian reef. At Virgin Atlantic Holidays we'll give you an experience like no other, from the time you book with one of our friendly experts ,to chilling out in our exclusive V-Room airport lounge and flying in one of our stylish cabins. I hope to speak to you soon!

Lorraine

Lorraine

Favourite destination
South Africa & USA
Location
UK

Hello, my name is Lorraine, I have worked in the travel industry for over 25 years and a member of the Virgin family for over 12 years. One of the best things I love most about my job is I have the pleasure of helping clients fly off on their dream holiday. Whether its your Honeymoon, Anniversary, get together with friends and family I will be with you every step of the way from booking to your departure. I can help you with destinations from Sunshine, Beaches Safari Adventure and Florida. Look forward to hearing from you.

Debbie

Debbie

Favourite destination
Barbados
Location
UK

Hi, I'm Debbie and I started my Virgin Atlantic Holidays journey back in October 2011. Every day I enjoy talking and listening to my customers about their travel experiences, and love to tell them about my own! My happy place is Barbados  - I've travelled all over the island and have visited around 26 times, so returning now for me is like going home. The first time I visited this beautiful island I stepped off the plane and instantly fell in love. Having a career in travel has allowed me to see so many amazing places - I've been on safari in South Africa, swam with turtles, dolphins and manatees, zip-lined from mountain to mountain in Whistler and taken a seaplane to Vancouver. Where will your next adventure take you?

Laura

Laura

Favourite destination
Florida
Location
UK

Hi, My name is Laura, I have been with Virgin Atlantic Holidays Since 2016, I have been very fortunate to travel to many wonderful destinations, My most memorable holidays have been to Orlando, its mine and my families happy place and love to plan my trip every year, I always include something new as there is so much to do, I also love to travel to the Caribbean, Antigua being my favourite, with its calm crystal clear sea and white sand, its the perfect place to relax.

My favourite quote will always be "Life is short, The world is wide, The time is now"

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone


The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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