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Due to the recent White House announcement regarding US travel for fully vaccinated visitors from the 8th November, our Customer Service team may have wait times of up to 1 hour and 30 mins.
If you have a USA holiday and would like to rebook you can do so here.
Our sales team are available to support with new bookings as normal over the phone.

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Book your video call with us today

Lets have a chat about booking your next dream holiday from the safety and comfort of your own home

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Setting up your video call takes 3 simple steps

1. Choose a date and time that suits you

2. Fill in your details in the request form - we'll send you an email to confirm your appointment.

3. When it's time for your video, pour yourself a drink, get settled in your favourite chair and click on the link in the email invite to join the call.

Meet our agents

Olivia

Olivia

Location
UK

Hi, I'm Olivia and I've been part of the Virgin Atlantic Holidays team for almost two years now, with several years’ experience working in the travel industry. I love how personal our holiday experiences are, from the booking stage to boarding the aircraft and your arrival at your amazing holiday destination. The best thing about my job is the freedom we have to tailor-make the perfect experience for each individual customer. I'd absolutely love to talk to you about how we can make your trip that bit extra special.

Jenny

Jenny

Favourite destination
West Coast
Location
UK

Hello, I'm Jenny, I've been with Virgin Atlantic Holidays for just under seven years, Our customers are always our priority, and first-hand knowledge is so valuable when making recommendations. I love exploring new places and making lasting memories with family and friends that I can share with my customers to inspire their own plans. One of my favourite trips was to the west coast of America, taking in the laid-back beaches on the Pacific Ocean from San Diego up to San Francisco, where I enjoyed sampling some of the best seafood in the world. I truly feel that travel is the only thing you can buy to make you richer.

Sarah

Sarah

Favourite destination
Antigua & Barbados
Location
UK

Hey, I’m Sarah, I've been with Virgin Atlantic for 6 years and have loved every minute! If you're looking for California Dreamin' and Caribbean Calypsos then I can most definitely feed your excitement. I have family in Los Angeles and have visited many locations, including driving the epic coastal highway to San Francisco, climbing the secret paths of the Hollywood Hills and getting my Viva on in Las Vegas!  If it's Caribbean cocktails, crystal waters and sunset-kissed palm trees you're looking for then please ask away, I've had the pleasure of visiting nearly all our beautiful Caribbean destinations - mostly my favourites Antigua and Barbados. If you're looking to shop til you drop then my go-to is New York. My next adventure is a cruise on the truly stunning Scarlet Lady with Virgin Voyages to the Bahamas and Mexico...I'm an accredited First Mate from her maiden visit to Dover and can give you all the vitamin sea information you need.

Debbie

Debbie

Favourite destination
Barbados
Location
UK

Hi, I'm Debbie and I started my Virgin Atlantic Holidays journey back in October 2011. Every day I enjoy talking and listening to my customers about their travel experiences, and love to tell them about my own! My happy place is Barbados  - I've travelled all over the island and have visited around 26 times, so returning now for me is like going home. The first time I visited this beautiful island I stepped off the plane and instantly fell in love. Having a career in travel has allowed me to see so many amazing places - I've been on safari in South Africa, swam with turtles, dolphins and manatees, zip-lined from mountain to mountain in Whistler and taken a seaplane to Vancouver. Where will your next adventure take you?

Susannah

Susannah

Location
UK

My name is Susannah, and I've been part of the team for over 8 years. During this time, I've had the pleasure of travelling to Barbados, Antigua, St Lucia, Tobago, Jamaica and Grenada, so if you're planning a trip to the Caribbean I can definitely give you some great insider knowledge. I've also visited New York, Orlando, Miami, Lake Tahoe, Las Vegas, Nevada, Mexico, and Dubai. I'm now planning my next holiday to the Maldives, to stay in an over water villa with the sound of the waves at my feet, and diving and snorkelling on the stunning Maldivian reef. At Virgin Atlantic Holidays we'll give you an experience like no other, from the time you book with one of our friendly experts ,to chilling out in our exclusive V-Room airport lounge and flying in one of our stylish cabins. I hope to speak to you soon!

Aimee

Aimee

Favourite destination
Disney World, Orlando
Location
UK

Hi there, I'm Aimee and my favourite destination has got to be Disney World, Orlando. It blew me away from start to finish -  arriving at our Disney hotel (All Stars Music) on the Magical Express was the coolest I had felt since I was a kid dressing up in my Disney princess dresses! The parks are just something else, from the fast pass rides to the firework displays and the many dining options throughout. The whole experience was out of this world. If you're thinking of planning your dream trip - I'd love to help. My Top tip would be to make use of the Disney Springs Check In so you can make the most of your last day hands-free.

Lorraine

Lorraine

Favourite destination
Florida & Las Vegas
Location
UK

Hi, my name is Lorraine. I've been really fortunate to have travelled to many countries in the world, but the places I love the most are Florida and Las Vegas. I have been lucky enough to live and holiday in Florida many times. I love it there, and really enjoy sharing my experiences and knowledge. Las Vegas is amazing and I've lost count of how many times I have visited. I've stayed at many of the hotels on the strip so can tell you anything you wish to know, and it would give me the greatest pleasure to advise and help you plan and book your next holiday adventure with us.

Julie

Julie

Favourite destination
Deep South, USA
Location
UK

Hi I'm Julie. My favourite holiday destination so far has been the US Southern states to experience the sights and sounds of the Deep South. I loved Memphis and Nashville, perfect for all music lovers (and of course Elvis fans) and anyone who loves the Soul and Country music that has influenced so many genres. Somewhere that has so far eluded me is South Africa – it's been on my list for over 20 years now! I'd love to take my son to a game reserve and look out over the city of Cape Town from Table Mountain, so that's definitely where I'll be heading next. If like me you have somewhere you've always wanted to experience, let's make it happen together.

Siobhan

Siobhan

Location
UK

I'm Siobhan and I've been with Virgin Atlantic holidays for the last seven years, and have over twenty years of experience working in travel. Over the years I've been very fortunate to have visited South Africa, and I've also travelled extensively to the Caribbean and Florida. These are places I love to go with my family and friends – either chilling out in a paradise or getting involved in jam-packed fun and adventure. I'm planning to go to New York in November and am so excited to try somewhere new. I cannot wait to get back on a Virgin Atlantic plane and experience ‘The Big Apple’ while ticking off another location on my bucket list! Let's see if we can tick off some of yours.

Amanda

Amanda

Location
UK

Hi there, I'm Amanda and I have over 25 years of experience in the travel industry, six of those with Virgin Atlantic Holidays. I'm passionate about travelling and discovering new places and experiences, and I'm currently planning my next trip to West Coast USA and the Hawaiian Islands. To visit Hawaii will be a dream come true, and I just can’t wait to explore the beauty, adventure and culture of the islands and to share those experiences with you! I'd love to help you plan your next dream trip.

Prefer to come in and see us?

As things start to return to normal following from the latest government announcement, our stores are now re-opening! 

Use our store finder to find out the opening hours of your nearest store.

Visit us in store

We've got stores up and down the country. Drop in for a chat with our personal advisors. They're on hand to inspire you and help you plan your dream holiday.
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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone


The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.