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Ask us a question

Do you have a question about a booking, or would like to know something before you book?

Pre request seats

Pre request seats

If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. If you're travelling with any other airline, please contact them directly.

Concierge

Concierge

Why not contact your rep before you even leave the UK? They'll tell you about the trendiest restaurants, best beaches or the hottest local tours and attractions. They can even book them for you whilst you're sitting on your sofa!

Know before you go

Before you go

New to travelling or just want to check you've ticked all the boxes? These pages will offer you some general advice for travelling abroad

Accessibility

Before you go

Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away.

Live Chat

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Live chat

Click to chat about a booking or any questions you might have before you travel.

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Find a retail store

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Find your nearest retail store

Enter your postcode to find a Virgin Holidays store near you:

Virgin Holidays has retail locations throughout the UK, from prime spots on the high street to handy stores in major retailers like Debenams, House of Fraser and Tesco.

Book an appointment or just pop in. Our travel experts will be happy to help you plan every detail of your next fabulous holiday

Call us

There's tons of ways to get the most from your holiday, but this one is pure genius.

Why not contact your rep before you even leave the UK - they're the experts on your destination and can help you with anything at all.

Find out more

Postal address

Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815

Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. But sometimes things don't go to plan...

Customer Complaint Procedure

Specialist departments

Our Customer Service Team can help with most things but we do have specialist teams in place to help with certain things like Weddings or Special Assistance for mobility and medical requests

These teams can be contacted at the following email addresses:

special.assistance@virginholidays.com