This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 9:00pm
  • Saturday 9:00am - 7:00pm
  • Sunday 10:00am - 6:00pm

Contact us

Search our FAQs

Pre request seats

If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. If you're travelling with any other airline, please contact them directly.

Virgin Atlantic seat request

Manage my booking

  • View your booking
  • Pay your balance
  • Download your tickets
  • Download your latest invoice
Log-in to manage my booking


Why not contact your rep before you even leave the UK? They'll tell you about the trendiest restaurants, best beaches or the hottest local tours and attractions. They can even book them for you whilst you're sitting on your sofa!

Contact our Concierge team

Know before you go

New to travelling or just want to check you've ticked all the boxes? These pages will offer you some general advice for travelling abroad

Travel information

Travel updates

If we think anything is going to interfere with your holiday, we'll make sure you know about it. The latest advice and information can be found on our Travel Updates section

Important travel updates


Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away.

Special assistance team

We’ve got stores up and down the country

Drop in for a chat and a drink with our personal advisors. They’re on hand to inspire you and help you plan your dream holiday.
Take a look at our in-store experience

Find your nearest store

Searching for your nearest store

Sales Team

Make a booking

  • Mon - Fri: 9:00am - 9:00pm
  • Saturday: 9:00am - 7:00pm
  • Sunday: 10:00am - 6:00pm

Group bookings

  • Mon - Fri: 9:00am - 5:30pm
  • Saturday: 9:00am - 5:00pm
  • Sunday: 10:00am - 6:00pm


  • Mon - Fri: 9:00am - 7:00pm
  • Saturday: 9:00am - 7:00pm
  • Sunday: 10:00am - 6:00pm


  • Mon - Fri: 9:00am - 9:00pm
  • Saturday: 9:00am - 7:00pm
  • Sunday: 10:00am - 6:00pm
  • Mon - Fri: 9:00am - 5:30pm
  • Saturday: 9:00am - 5:00pm
  • Sunday: Closed

Hearing impaired

  • Mon - Fri: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

Customer Service Team - before you go

Changes to existing bookings

  • Mon - Fri: 9:00am - 7:00pm
  • Saturday: 9:00am - 6:00pm
  • Sunday: 10:00am - 6:00pm

Special assistance customers

  • Mon - Fri: 9:00am - 5:30pm
  • Saturday: Closed
  • Sunday: Closed

There's tons of ways to get the most from your holiday, but this one is pure genius.


Why not contact your rep before you even leave the UK - they're the experts on your destination and can help you with anything at all.

Postal address

Virgin Holidays Ltd
Fleming Way
West Sussex
RH10 9DF


Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815

Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. But sometimes things don't go to plan...

Specialist departments

Our Customer Service Team can help with most things but we do have specialist teams in place to help with certain things like Weddings or Special Assistance for mobility and medical requests


These teams can be contacted at the following email addresses:

You can also contact us in other ways