This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

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This site uses cookies

All about our cookies

We always want to deliver you the best service which is why we want to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. To help us do this, we use Cookies (and not the delicious biscuit type).

Cookies come in all shapes and sizes and are easy to understand once you know what they do. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.

They are small files which are stored on your computer when you visit a website however cannot be used to identify you personally and are not harmful to your computer.

Essential cookies

Essential Cookies help our website to work properly. Without them you wouldn't be able to book your Virgin Holiday online and some of your experience on the website would be restricted.

We have a very small number of cookies on the Virgin Holidays website which are essential to help you book your holiday online.

Product Name Cookies Name Features Persistant or session Retention
book.virginholidays.co.uk JSESSIONID Contains session ID Browser Browser Close
www.virginholidays.co.uk com.virginholidays.session Contains session ID HTTPS only Browser close

 

Cookies for website information

We're constantly improving our website based on what our visitors do and the pages you look at. These cookies record anonymous information about visits and clicks on each web page.

'Performance cookies' collect information about how you use the website such as the content you are interested in, the pages you visit and if you experience any errors. These cookies do not collect any information that could identify you personally.

 

We will use this data to:

  • Analyse how our website is used, visitor demographics and reach (including your location details).
  • Monitor the effectiveness of our online and offline advertising.
  • Help us improve the website by measuring any errors that occur.
  • Test different designs of our website.
  • Allows us personalise information to you so you only ever see adverts relevant to what you are actually interested in on other websites.

 

Product Name Cookie Name Features Persistant or session Retention
Google analytics __utma Tracks Unique Visitors Persistant 2 years
Google analytics __utmb/_utmc Tracks Time on Site/Entrances Session Session + 30 mins
Google analytics __utmz Tracks Source/Keyword/Referrer Persistent 6 months
Google analytics _ga Web Analytics Persistant 2 years
Google analytics _gat Web Analytics Persistant 1 day
Google analytics _gid Web Analytics Persistant 1 day
QuBit _qsst, _qsst_s, _qst, _qst_s, _qubitTracker, _qubitTracker_s, qtag_#####, _qPageNum_virginholidays Stores session information for container script operation Session, Session, Persistent, Persistent, Persistent, Session, Persistent, Session Browser Close, Browser Close, 1 Year, 1 Year, 1 Year, Browser Close, 1 Year, Browser Close
Visual Website Optimiser _vis_opt_s Stores information to deliver A/B testing Persistant 100 days
Visual Website Optimiser _vis_opt_exp_###_combi Enables A/B Testing Persistant 100 days
Visual Website Optimiser _vis_opt_exp_###_goal_# Enables A/B Tracking Persistant 100 days
Visual Website Optimiser _vwo_uuid Enables A/B Testing Persistant 10 years
Visual Website Optimiser _vwo_uuid_v2 Enables A/B Testing Persistant 1 year
Personalisation checkoutSessions Personalisation Persistant 1 week
Personalisation saved-searches Personalisation Persistant 1 year
Personalisation userSegment Personalisation Session same session
Personalisation userSegmentEnabled Personalisation Persistant 1 day
Vhols vhab.f##### Enables A/B Testing Persistant up to 1 year
ContentSquare _cs_id This cookie contains ContentSquare’s user identifier Persistant 13 months
ContentSquare _cs_s This cookie contains the number of pageviews within the running session for ContentSquare Solution Session Session + 30 minutes
ContentSquare _cs_vars This cookie is used by ContentSquare to record custom variables Session same session
ContentSquare _cs_ex This cookies is used by ContentSquare to exclude some visitors from the collection Persistant 30 days
ContentSquare _cs_c This cookies is used by ContentSquare to save the user consent to be tracked Persistant 13 months
ContentSquare _cs_opout his cookies is used by ContentSquare to exclude some visitors from the collection Persistant 10 years

Cookies that save your settings

We are always working on improving your experience on Virgin Holidays so we use cookies which save your settings, such as the last holiday you searched for so you can find it easily the second time. These cookies will save you time and enhance your experience whilst using the website.

 

We will use this data to:

  • Remember your last searched holiday.
  • Allow you to carry information across pages of our website to avoid having to re-enter information.
  • Allow you to access stored information if you have registered or booked with us.
  • Allow us to identify you when you visit our website if you have registered or booked with us.
Product Name Cookie Name Features Persistant or session Retention
www.virginholidays.co.uk ASP.NET_SessionID Stores session ID Session Browser close
www.virginholidays.co.uk cookie_complete Contains some search parameters Browser Browser close
www.virginholidays.co.uk RememberedSearch Contains stored search data Browser 1 year
www.virginholidays.co.uk JSESSIONID Contains session ID Browser Browser close

Third party cookies

We work with a small number of third party suppliers to give you access to more great features on our website.

Our website uses a number of suppliers who use cookies in order to deliver the services that they are providing. If you would like to know more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Product Name Cookie Name Features Persistant or Session Retention
facebook.com lsd Please see third party individual privacy policy for more information Session Browser close
facebook.com reg_fb_gate Contains URL data for facebook and vhols referring page Session Browser close
facebook.com erg_fb_ref Contains URL data for facebook and vhols referring page Session Browser close
facebook.com wd Contains the dimensions of the facebook popup login window displayed Session Browser close
facebook.com datr Please see third party individual privacy policy for more information Persistant 2 years
twitter.com pid Please see third party individual privacy policy for more information Persistant 2years
youtube.com VISITOR_INFO1_LIVE Please see third party individual privacy policy for more information Persistent 240 days
tripadvisor.co.uk ServerPool Please see third party individual privacy policy for more information Persistent Browser close
tripadvisor.co.uk TACds Please see third party individual privacy policy for more information Persistant 1 month
tripadvisor.co.uk TASession Please see third party individual privacy policy for more information Session Browser close
tripadvisor.co.uk TAUnique Please see third party individual privacy policy for more information Persistent 10 years
tripadvisor.co.uk v1st Please see third party individual privacy policy for more information Persistent 8 years
Snapchat _sctr Please see third party individual privacy policy for more information Persistent 7 days
Snapchat _scid Please see third party individual privacy policy for more information Persistent 13 months
Snapchat sc_at Please see third party individual privacy policy for more information Persistent 13 months
trending.virginholidays.co.uk CraftSessionId Contains session ID for Craft CMS Session Browser close
trending.virginholidays.co.uk vh_pinned Stores the items that the user has pinned on the home page (only set once a user pins an item) Persistent Last interaction + 30 days
trending.virginholidays.co.uk cookieconsent_status Remembers when the user dismisses the cookie info notice Persistent 1 year
More information on cookies

Session cookies

Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. These session cookies expire after a browser session so will not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.

Persistent cookies

Persistant cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitors preferences and choices when using a website or to target advertising.

First and third party cookies

Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies are cookies set the particular website that the user has chosen to visit. Third party cookies are cookies that are set by a domain other than the one being visited by the user.

How to control and delete cookies

If you would like to restrict or block the cookies which are set by us, or any other website, you can do this through your browser settings. The Help function within your browser will give you instructions on how to do this. Alternatively, visit www.aboutcookies.org which will give you useful information on how to restrict cookies and delete cookies. For information on how to delete or restrict cookies on your mobile phone refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the Virgin Holiday website.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.