This site uses cookies

All about our cookies

We always want to deliver you the best service which is why we want to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. To help us do this, we use Cookies (and not the delicious biscuit type).

Cookies come in all shapes and sizes and are easy to understand once you know what they do. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.

They are small files which are stored on your computer when you visit a website however cannot be used to identify you personally and are not harmful to your computer.

Essential cookies

Essential Cookies help our website to work properly. Without them you wouldn't be able to book your Virgin Holiday online and some of your experience on the website would be restricted.

We have a very small number of cookies on the Virgin Holidays website which are essential to help you book your holiday online.

Product Name Cookies Name Features

Persistant or session

Retention
book.virginholidays.co.uk JSESSIONID Contains session ID Browser Browser Close

Cookies for website information

We're constantly improving our website based on what our visitors do and the pages you look at. These cookies record anonymous information about visits and clicks on each web page.

'Performance cookies' collect information about how you use the website such as the content you are interested in, the pages you visit and if you experience any errors. These cookies do not collect any information that could identify you personally.

 

We will use this data to:

  • Analyse how our website is used, visitor demographics and reach (including your location details).
  • Monitor the effectiveness of our online and offline advertising.
  • Help us improve the website by measuring any errors that occur.
  • Test different designs of our website.
  • Allows us personalise information to you so you only ever see adverts relevant to what you are actually interested in on other websites.

 

Product Name Cookie Name Features Persistant or session Retention
Coremetrics (1st party domain) cmTPSet Used to collect technical properties (browser, OS etc) Session Browser close
Coremetrics (1st party domain) CoreID6 Stores visitor ID number Persistant 20 years
Coremetrics (1st party domain) [########]_clogin Used to define sessions Session Browserclose
Coremetrics (1st party domain) cmRS Used to track specific intra-site links Browser Browser close
Google analytics __utma Tracks Unique Visitors Persistant 2 years
Google analytics __utmb/_utmc Tracks Time on Site/Entrances Session Session + 30 mins
Google analytics __utmz Tracks Source/Keyword/Referrer Persistent 6 months
doubleclick.net Doubleclick NA Persistant NA
doubleclick.net id NA Persistant 2 years
DC Storm _#srchist Stores the history of traffic sources the user has arrived to the site by Persistant 1000 days
DC Storm _#sess Stores information about the session Persistent 1000 days
DC Storm _#vdf Stores the visit definition – ts type, number of visits, expiry Session 1000 days
DC Storm _#uid Stores a user identifier (only within a site)</td><td> Session 1000 days
DC Storm _#slid Unique sale ID Persistant 1000 days
DC Storm _#clkid Unique identifier for a click generating a landing Session 1 year
DC Storm _#lps Flags that the last page was secure and therefore has no referrer Session 20 mins
DC Storm __#tsa Stores the referrer details to avoid duplicate Landing events Session 10 mins
DC Storm _#env Flags whether the environment variables (screen size, browser etc) need to be collected again Persistant 30 mins
DC Storm ctst NA Session Browser close
DC Storm stc1883 NA Persistant 3 years
DC Storm stcs1883 NA  Session Browser close
DC Storm tst NA Persistant 1 day
QuBit _qsst, _qsst_s, _qst, _qst_s, _qubitTracker, _qubitTracker_s, qtag_#####, _qPageNum_virginholidays Stores session information for container script operation Session, Session, Persistent, Persistent, Persistent, Session, Persistent, Session Browser Close, Browser Close, 1 Year, 1 Year, 1 Year, Browser Close, 1 Year, Browser Close
Visual Website Optimiser _vis_opt_s Stores information to deliver A/B testing Persistant 100 days
Bold Chat bc_pv_end, _bcvm_vrid_###, _bcvm_vid### Stores information to deliver Web Chat functionality Session, Persistent, Session Browser Close, 1 Year, Browser Close

 

Cookies that save your settings

We are always working on improving your experience on Virgin Holidays so we use cookies which save your settings, such as the last holiday you searched for so you can find it easily the second time. These cookies will save you time and enhance your experience whilst using the website.

 

We will use this data to:

  • Remember your last searched holiday.
  • Allow you to carry information across pages of our website to avoid having to re-enter information.
  • Allow you to access stored information if you have registered or booked with us.
  • Allow us to identify you when you visit our website if you have registered or booked with us.

 

Product Name Cookie Name Features Persistant or session Retention
www.virginholidays.co.uk ASP.NET_SessionID Stores session ID Session Browser close
www.virginholidays.co.uk cookie_complete Contains some search parameters Browser Browser close
www.virginholidays.co.uk RememberedSearch Contains stored search data Browser 1 year
www.virginholidays.co.uk JSESSIONID Contains session ID Browser Browser close
www.virginholidays.co.uk V_HOTEL_NAME Variable storage for Coremetrics Browser Browser close
www.virginholidays.co.uk V_LOCATION Variable storage for Coremetrics Browser  Browser close
www.virginholidays.co.uk V_TBOX_ID Variable storage for Coremetrics Browser Browser close

 

Third party cookies

We work with a small number of third party suppliers to give you access to more great features on our website.

Our website uses a number of suppliers who use cookies in order to deliver the services that they are providing. If you would like to know more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Product Name Cookie Name Features Persistant or Session Retention
facebook.com lsd Please see third party individual privacy policy for more information Session Browser close
facebook.com reg_fb_gate Contains URL data for facebook and vhols referring page Session Browser close
facebook.com erg_fb_ref Contains URL data for facebook and vhols referring page Session Browser close
facebook.com wd Contains the dimensions of the facebook popup login window displayed Session Browser close
facebook.com datr Please see third party individual privacy policy for more information Persistant 2 years
twitter.com pid Please see third party individual privacy policy for more information Persistant 2years
youtube.com VISITOR_INFO1_LIVE Please see third party individual privacy policy for more information Persistent 240 days
tripadvisor.co.uk ServerPool Please see third party individual privacy policy for more information Persistent Browser close
tripadvisor.co.uk TACds Please see third party individual privacy policy for more information Persistant 1 month
tripadvisor.co.uk TASession Please see third party individual privacy policy for more information Session Browser close
tripadvisor.co.uk TAUnique Please see third party individual privacy policy for more information Persistent 10 years
tripadvisor.co.uk v1st Please see third party individual privacy policy for more information Persistent 8 years

 

More information on cookies

Session cookies

Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. These session cookies expire after a browser session so will not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.

Persistent cookies

Persistant cookies are stored on a visitors computer in between browser sessions which allows the preferences or actions of the visitor across a website site to be remembered. Persistent cookies may be used for a variety of purposes including remembering visitors preferences and choices when using a website or to target advertising.

First and third party cookies

Whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies are cookies set the particular website that the user has chosen to visit. Third party cookies are cookies that are set by a domain other than the one being visited by the user.

How to control and delete cookies

If you would like to restrict or block the cookies which are set by us, or any other website, you can do this through your browser settings. The Help function within your browser will give you instructions on how to do this. Alternatively, visit www.aboutcookies.org which will give you useful information on how to restrict cookies and delete cookies. For information on how to delete or restrict cookies on your mobile phone refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the Virgin Holiday website.