Fast-tracking security queues, sipping on complimentary cocktails, unwinding with a spa treatment… all before take-off. Can you imagine a better start to your holiday? No, neither can we. Luckily, we’re on hand to make sure your time at the airport is as relaxing as can be, with our premium lounge options.
No1 Lounges, located at HeathrowTerminal 3, offer a chilled-out atmosphere with premium food, cocktails and comfortable seating. No1 Lounges are also conveniently located at Birmingham, Edinburgh and Gatwick airports with complimentary priority security - meaning you get to beat the queues and head straight to the lounge!
With award-winning mixologists on-hand serving complimentary cocktails and spa facilities offering 5 star treatments, we can’t think of a more stylish start to your holiday, can you? That’s why we have a range of luxury airport lounge passes for Virgin Holidays customers with exclusive access to Virgin Atlantic Clubhouse.
So, are you ready to depart for your holiday like the VIP you are? Check out all our airport lounges below for additional information and exclusive rates.
With amazing food, fantastic facilities and a chilled out atmosphere, Virgin Atlantic’s Clubhouses feel like a private members club – with service to match. They’re the perfect place to relax before your flight.
Whatever your mood, whether you want to chill out with a cocktail or find a quiet space to work on that important document, our Clubhouses have a space to suit.
A super smart collection of airport lounges available from No1 Lounges, all available to you regardless of what airline you're flying and whatever class of seat you've booked. Complimentary buffet available and drinks from the bar, including wine, beer and spirits plus Virgin Holidays guests booking a No1 lounge at Heathrow, Gatwick & Birmingham get a complimentary glass of Bucks fizz included.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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