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Our awards

Awards
Virgin Holidays award history

Virgin Holidays' first award was in 1995, where we won the Which? Magazine award for Best Long Haul Tour Operator to the USA. Since then we have continued to win awards for our Tourism Development, Specialist Operations and Innovation. But take a look below at our more recent awards:

British Travel Awards 2019

British Travel Awards 2019

We are proud as punch. Our team attended the glitzy British Travel Awards 2019, where we collected not one, not two but four gold awards. These awards are testament to our teams who work tirelessly to source the best product offering for our customers, and their efforts were noted on our USA, Caribbean, Middle East and Nature/Wildlife products.

VIRGIN HOLIDAYS:  BEST HOLIDAY COMPANY

  • Gold - Best Safari, Wildlife & Nature Holiday Company
  • Silver large - Best Luxury Holiday Company
  • Bronze - Best LGBTQ+ Holiday Company
  • Bronze large - Best Weddings & Honeymoon Holiday Company

VIRGIN HOLIDAYS: BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

The British Travel Awards are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike, so we thank you so much for these incredible awards.

British Travel Awards 2018

BTA Awards 18

We’re over the moon to have recently brought home the following awards from the British Travel Awards 2018:

VIRGIN HOLIDAYS:  BEST HOLIDAY TYPE

  • Gold - Best Escorted Adventure Holiday Company
  • Silver - Best Weddings & Honeymoon Holiday Company
  • Silver - Best Safari, Wildlife & Nature Holiday Company
  • Bronze - Best Luxury Holiday Company
  • Bronze - Best LGBT Holiday Company

VIRGIN HOLIDAYS:  BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

Thank you to everyone who took the time to vote for us this year. It means so much, and we’re always trying to provide you with the best holidays and best memories in the world. Here’s to the year ahead!

British Travel Awards 2017

2017 British Travel awards

On 29th November 2017, we were delighted to scoop up several awards in the 2017 British Travel Awards. Voted for by the public, the BTAs are a great benchmark for holiday standards and excellence, and we’re honoured that we’ve won in the following categories. We couldn’t have done it without you: 

  • Gold for Best Holiday Company to the USA
  • Gold for Best Holiday Company for Weddings & Honeymoons,
  • Gold for Best Holiday Company to the Caribbean and Bermuda
  • Silver for Best Safari, Wildlife & Nature Holiday Company
  • Silver for Best LGBT Holiday Company

Thank you for voting for us.

British Travel Awards 2016

British Travel Awards 2016

Virgin Holidays is proud to have won in the following categories in the 2016 British Travel Awards:

  • Winner – Best Holiday Company to the USA
  • Winner – Best Holiday Company to the Caribbean & Bermuda 
  • Silver – Best Weddings & Honeymoons Holiday Company
  • Bronze – Best Holiday Company to the Middle East
  • Bronze – Best Safari, Wildlife and Nature Holiday Company

Thank you for voting for us.

British Travel Awards - Winners 2015

BTA Winners 2014
  • Winner – Best holiday company Wedding and Honeymoons
  • Winner – Best holiday company to the USA
  • Winner – Best holiday company to the Caribbean & Bermuda

British Travel Awards - Silver 2015

BTA Silver Award 2015
  • Silver – Best holiday company to the Middle East

British Travel Awards - Bronze 2015

BTA Bronze Awards 2015
  • Bronze – Best national travel retailer
  • Bronze – Best cruise holiday retailer
  • Bronze – Best all inclusive holiday company

National Geographic - 2015

National Geographic Awards 2015
  • Winner – Best tour operator

Group Leisure Awards - 2015

Group Leisure Awards 2015
  • Finalist – Best Group Tour Operator – Long Haul

World Travel Awards - 2015

World Travel Awards 2015
  • Winner – World’s leading tour operator website

Globe Travel Awards - 2014

Globe 2014
  • Winner – Long haul travel

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. We’re currently dealing with a huge volume of enquiries from our customers, including refund requests. Because of this, it’s likely it will take much longer than usual to process your refund. We’re very grateful for your continued patience, and we’ll work as quickly as we can to get to you.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Let's talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log into Manage my Booking to call or message us. You are our immediate priority.