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Our awards

Awards
Virgin Holidays award history

Virgin Holidays' first award was in 1995, where we won the Which? Magazine award for Best Long Haul Tour Operator to the USA. Since then we have continued to win awards for our Tourism Development, Specialist Operations and Innovation. But take a look below at our more recent awards:

British Travel Awards 2019

British Travel Awards 2019

We are proud as punch. Our team attended the glitzy British Travel Awards 2019, where we collected not one, not two but four gold awards. These awards are testament to our teams who work tirelessly to source the best product offering for our customers, and their efforts were noted on our USA, Caribbean, Middle East and Nature/Wildlife products.

VIRGIN HOLIDAYS:  BEST HOLIDAY COMPANY

  • Gold - Best Safari, Wildlife & Nature Holiday Company
  • Silver large - Best Luxury Holiday Company
  • Bronze - Best LGBTQ+ Holiday Company
  • Bronze large - Best Weddings & Honeymoon Holiday Company

VIRGIN HOLIDAYS: BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

The British Travel Awards are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike, so we thank you so much for these incredible awards.

British Travel Awards 2018

BTA Awards 18

We’re over the moon to have recently brought home the following awards from the British Travel Awards 2018:

VIRGIN HOLIDAYS:  BEST HOLIDAY TYPE

  • Gold - Best Escorted Adventure Holiday Company
  • Silver - Best Weddings & Honeymoon Holiday Company
  • Silver - Best Safari, Wildlife & Nature Holiday Company
  • Bronze - Best Luxury Holiday Company
  • Bronze - Best LGBT Holiday Company

VIRGIN HOLIDAYS:  BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

Thank you to everyone who took the time to vote for us this year. It means so much, and we’re always trying to provide you with the best holidays and best memories in the world. Here’s to the year ahead!

British Travel Awards 2017

2017 British Travel awards

On 29th November 2017, we were delighted to scoop up several awards in the 2017 British Travel Awards. Voted for by the public, the BTAs are a great benchmark for holiday standards and excellence, and we’re honoured that we’ve won in the following categories. We couldn’t have done it without you: 

  • Gold for Best Holiday Company to the USA
  • Gold for Best Holiday Company for Weddings & Honeymoons,
  • Gold for Best Holiday Company to the Caribbean and Bermuda
  • Silver for Best Safari, Wildlife & Nature Holiday Company
  • Silver for Best LGBT Holiday Company

Thank you for voting for us.

British Travel Awards 2016

British Travel Awards 2016

Virgin Holidays is proud to have won in the following categories in the 2016 British Travel Awards:

  • Winner – Best Holiday Company to the USA
  • Winner – Best Holiday Company to the Caribbean & Bermuda 
  • Silver – Best Weddings & Honeymoons Holiday Company
  • Bronze – Best Holiday Company to the Middle East
  • Bronze – Best Safari, Wildlife and Nature Holiday Company

Thank you for voting for us.

British Travel Awards - Winners 2015

BTA Winners 2014
  • Winner – Best holiday company Wedding and Honeymoons
  • Winner – Best holiday company to the USA
  • Winner – Best holiday company to the Caribbean & Bermuda

British Travel Awards - Silver 2015

BTA Silver Award 2015
  • Silver – Best holiday company to the Middle East

British Travel Awards - Bronze 2015

BTA Bronze Awards 2015
  • Bronze – Best national travel retailer
  • Bronze – Best cruise holiday retailer
  • Bronze – Best all inclusive holiday company

National Geographic - 2015

National Geographic Awards 2015
  • Winner – Best tour operator

Group Leisure Awards - 2015

Group Leisure Awards 2015
  • Finalist – Best Group Tour Operator – Long Haul

World Travel Awards - 2015

World Travel Awards 2015
  • Winner – World’s leading tour operator website

Globe Travel Awards - 2014

Globe 2014
  • Winner – Long haul travel

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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