Find out more from our cruise specialists to book your perfect holiday.
Golden sunlight and transparent waters? Done! Family at the heart of the experience? Of course! We love our cruise operators and so will you once they quench your thirst for adventure with a tall glass of holiday bliss.
With literally hundreds of cruise ships at your disposal offering everything from Kids Clubs to personal butlers and water slides to croquet greens - there's definitely a cruise for you!
Virgin Voyages is committed to creating the world’s most irresistible holiday. With operations in the US, UK and Europe, Virgin Voyages currently has three ships on order. The first ship, Scarlet Lady, will arrive at Port Miami in 2020 for her inaugural sailing season, where she will sail to the Caribbean hosting more than 2,770 sailors and 1,150 amazing crew from around the world.
From sunrise to sunset and around every corner, there's something exciting for you to do on a Royal Caribbean holiday. Royal Caribbean's cruise ships are the most innovative and exciting in the travel industry. From rock-climbing walls on every ship, to elegant dining rooms and relaxing spas, your experience onboard is nothing short of incredible and the service you get will be just as amazing.
Celebrity Cruises has held true to its original commitment of taking the very best aspects of classic, elegant cruising and updating them to reflect current lifestyles. Celebrity Cruises is dedicated to providing guests with a cruise experience that exceeds all expectations. This performance level has become embedded in their ethos and set the standard for what made cruising famous.
Carnival operates voyages to the Bahamas, Caribbean, Alaska, Hawaii, Canada, Bermuda, South America and much more. Carnival Cruise Lines offer a wide array of quality cruises, and pride themselves on delivering memorable vacations to the guests.
Set sail on one of the Disney cruise ships and discover spectacular itineraries, magical experiences and breathtaking ports of call. One port of call is reserved exclusively for Disney cruise line guests on Bahamian and Caribbean cruises, Disney’s private tropical retreat Disney Castaway Cay.Sailors of all ages can unwind together as a family or separately in their own dedicated areas where each area of Disney ships are designed exclusively for both adults or kids to enjoy.
Get stuck into Cruise adventures brought with the style and service that only Virgin Holidays can deliver. We’ve created some very cool packages to inspire you, how you build your ideal Cruise & Stay holiday is up to you.
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CALL 0344 739 2249
Speak to one of our specialists
POP IN-STORE
Find a store near you
BROWSE CRUISES
Search and book now
CALL 0344 739 2249
Speak to one of our specialists
POP IN-STORE
Find a store near you
BOOK ONLINE
Search and book now
CALL 0344 739 2249
Speak to one of our specialists
POP IN-STORE
Find a store near you
BOOK ONLINE
Search and book now
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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