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Cancun

Holidays in Cancun

The fiesta never stops in Cancun

Cancun lives up to its ‘party capital’ name with a vibrant nightlife and all the holiday attractions you will ever need. Everything comes with a five-star quality, from your designer shopping experience and gourmet evening meal to the Margarita you sip at sunset. Simply relax and soak up the sun with our all-inclusive Cancun holidays then fiesta the night away.

Mexico

Hotels in Cancun

Retrieving our hand picked hotels...

Essential information for Cancun

Local Time
-6hrs
Currently
Language
Flag of Mexico
Spanish
Currency
Mexican Peso
Official currency of Mexico
Flight information
10h 40m
Cancun (CUN)
Indirect flight
Flight schedule
Fly direct on Monday, Wednesday, Thursday & Saturday.
Indirect Virgin Atlantic flights are available from London Heathrow.

Do I need a visa?

No, UK passport holders don't need a visa for Mexico. You'll just need to complete a tourist card on your flight to Cancun.

However, if you are travelling via the USA, then you will need to apply for an ESTA (Electronic System for Travel Authorisation (ESTA) no less than 72 hours prior to travelling.

Find out more about Travel Visas here »

Getting around

The bus system runs along the main Boulevard Kukulcan, through the hotel zone. As with all Mexican bus trips, you may encounter locals leaping aboard to entertain you with a song, so have a few pesos ready. Taxis can be pricey in the hotel zone so always agree a price before you get in.

Sunbathe by day and fiesta by night: Cancun highlights

Welcome to Cancun, where the beauty of the white sand beaches is matched only by the energy of its nightlife and cultural scenes.

If you’re looking for a splash of luxury on your all-inclusive holiday to Mexico, you've picked the right spot – Cancun is renowned for adding five star style to all of its experiences, from designer boutiques to culinary feasts. Explore Cancun with Virgin Holidays.

There’s nothing quite like hitting the beach on the first day of any trip, and you definitely won't want to miss the otherworldly beauty of those found on Cancun holidays.

  • The hotel zone is (unsurprisingly) where you'll find much of the city's accommodation, but it's also home to a sprawling 22km of sandy beaches. If you're in the mood for a walk, head to Playa Marlin – long enough that it never feels too crowded. The waters can be rough here so swimming isn't recommended, but the same waves make it ideal for testing your body boarding or parasailing skills. Alternatively, check out the peaceful Playa Delfines, which is blissfully free of buildings.
  • With its crystal-clear waters and bars lining the beach, Playa Forum is one of Cancun’s most famous beaches. In the mood for dancing? Check out the nearby Coco Bongo nightclub for flying acrobats and a buzzing party atmosphere, and the Mandala Beach Club for live DJ sets and pool parties.
  • Located close to the Hotel Zone, Playa Norte (also known as North Beach) is perched on the end of Isla Mujeres, a small island 13km off Cancun’s coast. The water is clear and shallow, with little to no rocks or waves – making it the perfect spot for swimming with all the family. Stay for the sunset: trust us, it’s worth it.
  • Le Blanc Spa Resort is an adults-only destination, ensuring that much-needed peace and quiet for couples and those on romantic Cancun honeymoons. Sink into your own private hot tub then head to the spa for massages, hydrotherapy, beauty treatments and much more. Try the Kukulcan Mayan massage to take relaxation to the next level.
  • On a family holiday to Cancun? At the Moon Palace Cancun, the 12 restaurants, extensive pool area and beautiful beachfront is enough to please every family member. This impressive resort is ideal for families and couples, with endless daily activities there’s plenty to keep the whole family entertained
  • Experience fresh seafood at its most delicious at the cosy, lagoon-side Fred's House in the Hotel Zone. On the menu you'll find delicacies including local oysters, shrimp and octopus ceviche and cold rock sashimi served with wasabi and ginger. The sunset is especially spectacular here, and when the time comes the friendly waiters will pull up the blinds so you don't miss a second of it.

There’s so much to explore on Cancun holidays, from ancient Mayan civilisations to lush jungles filled with exotic wildlife. Here are some of our top picks.

  • Immerse yourself in Mexico’s cultural history by taking a day trip to Chichen Itza, which is home to the atmospheric Mayan temple of El Castillo and an ancient city dating back to around 600 AD. If you stick around for the evening, you might get to witness a light show that brings the architecture and angles of these breath-taking structures to life.
  • 13km off the coast of Cancun you'll find Isla Mujeres, renowned for its colourful coral reefs and abundance of wildlife. Pay a visit to the turtle farm, Tortuga Granja, where you can learn all about the creatures and how they're being protected and released back into the wild by the sanctuary. Stay at the Zoetry Villa Rolandi in May and you might even witness turtle eggs hatching.
  • Nichupte Lagoon encompasses swamps and thick jungle, providing a protected home for reptiles, birds and even crocodiles. Take an eco-tour on your holiday to Cancun to navigate the winding canals and learn more about Nichupte Lagoon's unique inhabitants.
  • Isla Holbox is part of the Yum Balam Nature Reserve, and sits between the Caribbean Sea and the Gulf of Mexico, so its waters teem with marine life as well as flamingos and pelicans. Feeling brave? You can take a dip with the whale sharks (don’t worry, it’s completely safe).

Let your hair down on your holiday to Cancun with this selection of lively bars, restaurants and activities.

  • Check out Coco Bongo, a huge club in the Hotel Zone for themed nights, live acts and acrobats. Not to mention the cocktails – it's only fitting to try a Mexican Margarita.
  • Cancun is celebrated for its selection of world-class golf courses. We recommend the Moon Palace Cancun Golf and Spa, with its 27-hole Jack Nicklaus Signature golf course. The resort is family-friendly, and right next to the ocean – in case you fancy a dip after your game.
  • With locations in both the Hotel Zone and downtown Cancun, La Habichuela restaurant is truly unique. It's decorated in the style of old Yucatecan haciendas and also features motifs from Mayan culture. Plants and lights give it an enchanted garden atmosphere that serves as the perfect backdrop to its enticing menu of seafood, steaks and indulgent desserts.

The beaches and bars of Cancun await you, book your holiday today and discover Cancun with Virgin Holidays.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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