Holidays at Universal Orlando Resort
Take your holiday to the next level at Universal Orlando Resort. With three amazing theme parks - Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay water theme park, spectacular hotels and more, it’s days and nights of endless fun for every member of the family.
Universal Orlando Resort have made some changes to ensure you have a safe holiday. They have also announced some closures to hotels. If your holiday is impacted we’ll be in touch to look at alternative options for your stay.
Hotels at Universal Orlando Resort
Essential Information for Universal Orlando Resort
Yes. You'll need to obtain approval no less than 72 hours prior to travel to the US via the ESTA (Electronic System for Travel Authorisation (ESTA) scheme.
Find out more about Travel Visas here »
Stay at any Universal Orlando Resort hotel and you'll have access to our lounge at Universal's Aventura Hotel, exclusive to Virgin Holidays customers.
Next-level Adventure: Highlights of Universal Orlando Resort
Hold on tight, you’re in for quite a ride... Visiting Universal Orlando Resort is a full-throttle, blow-your-mind, never-to-be-forgotten holiday like no other. There are three incredible theme parks: jump into the movies at Universal Studios Florida, meet dinosaurs and Super Heroes at Universal’s Islands of Adventure and hit the waves at Universal’s Volcano Bay water theme park.
Make the most of your holiday by staying in the thick of the action. From budget-friendly to pure indulgence, there’s a hotel for everyone, all offering guests exclusive benefits. Some, such as the the tropical Loews Royal Pacific Resort, the elegant and refined Loews Portofino Bay Hotel, and the laid back and cool Hard Rock Hotel® even include a FREE^ Universal Express Unlimited pass, so you can skip the regular lines at Universal Studios and Islands of Adventure. (Requires theme park admission).
In The Wizarding World of Harry Potter™ step inside Ollivanders™, Makers of Fine Wands since 382BC, where one can find their essential wizarding item: a wand. Here, aspiring witches and wizards also have the chance to experience a rite of passage - being chosen by a wand with the help of a wand keeper.
Meet Spider-Man, Captain America and other Super Heroes at Marvel Super Hero Island® in Universal's Islands of Adventure.
Freedom fighters, have your cameras ready to engage: this is your chance to meet Optimus Prime, Bumblebee and the evil Megatron at Universal Studios Florida.
As the stars begin to shine, see Hogwarts™ castle come to life with a dazzling display of lights and colour. The Nighttime Lights at Hogwarts™ Castle spectacle (select nights) is a beautiful way to end your day at Universal’s Islands of Adventure.
Be scared witless at Halloween Horror Nights. Universal Studios goes ghoulish on select nights from mid-September to early November. Make your way through terrifying haunted houses. Face nightmarish creatures on streets twisted into sinister scare zones. Devilishly good!
WARNING: SEPARATELY TICKETED EVENT. EVENT MAY BE TOO INTENSE FOR YOUNG CHILDREN AND IS NOT RECOMMENDED FOR CHILDREN UNDER THE AGE OF 13. NO COSTUMES OR MASKS ALLOWED.
Blue Man Group is part comedy. Part theatre. Part concert. And all amazing. There is a show every day at their theatre in Universal CityWalk.
Embrace your inner child and book your Universal holiday at Christmas – which starts in mid-November and lasts into early January. When the sun goes down, see The Magic of Christmas at Hogwarts™ Castle light projection show, watch Universal's Holiday Parade featuring Macy’s at Universal Studios and see the streets festooned with decorations and fairy lights.
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Disclaimer:
In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/safetyinfo
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.
Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All rights reserved. All rights reserved. © 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International (USA), Inc. © 2020 MARVEL. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. © 2020 DreamWorks LLC and Paramount Pictures Corporation. All Rights Reserved. ©2020 Voodoo Doughnut, LLC. The Simpsons TM & © 2020 Fox. © 2020 Blue Man Group Holdings, LLC. All rights Reserved. Macy’s Thanksgiving Day Parade & Related Characters © 2020 Macy’s Inc. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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