Holidays at Universal Orlando Resort
Take your holiday to the next level at Universal Orlando Resort. With three amazing theme parks - Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay water theme park, spectacular hotels and more, it’s days and nights of endless fun for every member of the family.
Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort is a Virgin Holidays favourite hotel with exclusive benefits for our customers;
Hotels at Universal Orlando Resort
Essential Information for Universal Orlando Resort
Yes. You'll need to obtain approval no less than 72 hours prior to travel to the US via the ESTA (Electronic System for Travel Authorisation (ESTA) scheme.
Find out more about Travel Visas here »
Jurassic World VelociCoaster
Jurassic World VelociCoaster is the latest attraction to arrive at Universal Orlando Resort's Island of Adventure in 2021.
Unleashing Florida's fastest, tallest and most intense rollercoaster ever created, catapulting riders 155 feet into the air at extreme speeds up to 70 mph while racing alongside a ferocious Velociraptor pack and adventure.
Next-level Adventure: Highlights of Universal Orlando Resort
Hold on tight, you’re in for quite a ride... Visiting Universal Orlando Resort is a full-throttle, blow-your-mind, never-to-be-forgotten holiday like no other. There are three incredible theme parks: jump into the movies at Universal Studios Florida, meet dinosaurs and Super Heroes at Universal’s Islands of Adventure and hit the waves at Universal’s Volcano Bay water theme park.
Make the most of your holiday by staying in the thick of the action. From budget-friendly to pure indulgence, there’s a hotel for everyone, all offering guests exclusive benefits. Some, such as the the tropical Loews Royal Pacific Resort, the elegant and refined Loews Portofino Bay Hotel, and the laid back and cool Hard Rock Hotel® even include a FREE^ Universal Express Unlimited pass, so you can skip the regular lines at Universal Studios and Islands of Adventure. (Requires theme park admission).
For the first time ever, fly deep into the wilds of the Forbidden Forest, beyond the grounds of Hogwarts™ castle on Hagrid's Magical Creatures Motorbike Adventure™ in The Wizarding World of Harry Potter™ - Hogsmeade™.
Combine thrills and relaxation at Universal's Volcano Bay water theme park where you can experience the power of the Krakatau Aqua Coaster.
In The Wizarding World of Harry Potter™ step inside Ollivanders™, Makers of Fine Wands since 382BC, where one can find their essential wizarding item: a wand. Here, aspiring witches and wizards also have the chance to experience a rite of passage - being chosen by a wand with the help of a wand keeper.
Meet Spider-Man, Captain America and other Super Heroes at Marvel Super Hero Island® in Universal's Islands of Adventure.
Freedom fighters, have your cameras ready to engage: this is your chance to meet Optimus Prime, Bumblebee and the evil Megatron at Universal Studios Florida.
As the stars begin to shine, see Hogwarts™ castle come to life with a dazzling display of lights and colour. The Nighttime Lights at Hogwarts™ Castle spectacle (select nights) is a beautiful way to end your day at Universal’s Islands of Adventure.
Embrace your inner child and book your Universal holiday at Christmas – which starts in mid-November and lasts into early January. When the sun goes down, see The Magic of Christmas at Hogwarts™ Castle light projection show, watch Universal's Holiday Parade featuring Macy’s at Universal Studios and see the streets festooned with decorations and fairy lights.
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Disclaimer:
Imagery shown may not represent current operational and safety guidelines. When visiting Universal Orlando Resort, you are asked to follow guidelines from the CDC, health officials, and Universal Parks’ policies. Please review important safety guidelines at www.universalorlando.com/safetyinfo
In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/safetyinfo
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.
Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All rights reserved. All rights reserved. © 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International (USA), Inc. © 2020 MARVEL. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. © 2020 DreamWorks LLC and Paramount Pictures Corporation. All Rights Reserved. ©2020 Voodoo Doughnut, LLC. The Simpsons TM & © 2020 Fox. Macy’s Thanksgiving Day Parade & Related Characters © 2020 Macy’s Inc. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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