This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
Sales team: 0344 472 9646
  • Mon to Fri 9:00am - 9:00pm
  • Saturday 9:00am - 7:00pm
  • Sunday 10:00am - 6:00pm
Customer support
Universal Orlando Resort™

Holidays at Universal Orlando Resort

Take your holiday to the next level at Universal Orlando Resort. With three amazing theme parks - Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay water theme park, spectacular hotels and more, it’s days and nights of endless fun for every member of the family.

Prices from £628pp

Universal Orlando Resort have announced some closures to hotels. If your holiday is impacted we’ll be in touch to look at alternative options for your stay.

Hotels at Universal Orlando Resort

Retrieving our hand picked hotels...

Essential Information for Universal Orlando Resort

Local time
-5hrs
Currently
Language
USA flag
American English
Currency
US Dollar $
Official currency of the United States
Flight information
9-10h
Orlando (MCO)
Direct flights
Flight schedule
Daily flights to Orlando from across the UK.
are our main airline partner

Do I need a Visa?

Yes. You'll need to obtain approval no less than 72 hours prior to travel to the US via the ESTA (Electronic System for Travel Authorisation (ESTA) scheme.

Find out more about Travel Visas here »

Next-level Adventure: Highlights of Universal Orlando Resort

Hold on tight, you’re in for quite a ride... Visiting Universal Orlando Resort is a full-throttle, blow-your-mind, never-to-be-forgotten holiday like no other. There are three incredible theme parks: jump into the movies at Universal Studios Florida, meet dinosaurs and Super Heroes at Universal’s Islands of Adventure and hit the waves at Universal’s Volcano Bay water theme park.

Make the most of your holiday by staying in the thick of the action. From budget-friendly to pure indulgence, there’s a hotel for everyone, all offering guests exclusive benefits. Some, such as the the tropical Loews Royal Pacific Resort, the elegant and refined Loews Portofino Bay Hotel, and the laid back and cool Hard Rock Hotel® even include a FREE^ Universal Express Unlimited pass, so you can skip the regular lines at Universal Studios and Islands of Adventure. (Requires theme park admission).

  • Experience the magic of The Wizarding World of Harry Potter™ - Diagon Alley™ and Hogsmeade™ linked by the Hogwarts™ Express steam train. (additional restrictions apply). At Islands of Adventure, don't miss Harry Potter and the Forbidden Journey™ a groundbreaking ride which brings you through the familiar corridors of Hogwarts™ castle before you take flight and zoom out onto the Quidditch™ pitch. Or follow in Harry Potter's footsteps through the streets of Diagon Alley™ at Universal Studios and travel deep below Gringotts™ bank for a multi-dimensional thrill ride.
  • Join the TRANSFORMERS on a 3-D ride where you get to join Optimus Prime as he saves the planet at Universal Studios Florida.
  • For one of Universal's Islands of Adventure's biggest thrills, strap in to The Incredible Hulk Coaster® which dips and flips like it's being controlled by the Hulk himself.

  • For the first time ever, fly deep into the wilds of the Forbidden Forest, beyond the grounds of Hogwarts™ castle on Hagrid's Magical Creatures Motorbike Adventure™ in The Wizarding World of Harry Potter™ - Hogsmeade™.

  • Combine thrills and relaxation at Universal's Volcano Bay water theme park where you can experience the power of the Krakatau Aqua Coaster. 

  • In The Wizarding World of Harry Potter™ step inside Ollivanders™, Makers of Fine Wands since 382BC, where one can find their essential wizarding item: a wand. Here, aspiring witches and wizards also have the chance to experience a rite of passage - being chosen by a wand with the help of a wand keeper. 

  • Meet Spider-Man, Captain America and other Super Heroes at Marvel Super Hero Island® in Universal's Islands of Adventure. 

  • Freedom fighters, have your cameras ready to engage: this is your chance to meet Optimus Prime, Bumblebee and the evil Megatron at Universal Studios Florida.

  • Order a mug of Butterbeer™ at The Three Broomsticks™ and explore Hogsmeade™ a wizarding village near Hogwarts™ castle. Also enjoy beloved wizarding world treats like Cauldron Cakes, Fizzing Whizzbees and Bertie Bott’s Every-Flavour Beans™ at Honeydukes™.
  • Dine on pizza and pasta just like mama used to make at Loews Portofino Bay Hotel. This chic retreat looks more like a charming Italian seaside village than a hotel – order a cappuccino on the pretty piazza and stop by the gelateria for a scoop or three.
  • Eat a variety of cuisines  at Universal CityWalk, the always-buzzing entertainment and dining district: Bigfire is where open fire cooking is center-stage, and elevated American fare like steaks are given the fire-kissed treatment. The phenomenon known as Voodoo Doughnut serves more than 50 types of doughnuts daily. No appetite is left unsatisfied. And indulge at The Toothsome Chocolate Emporium & Savory Feast Kitchen. This steampunk-style restaurant is like a dessert laboratory, inventing a sweet smorgasbord of sumptuous sundaes, sticky brownies and marvellous milkshakes.
  • Stop by Krusty Burger for a delicious burger, order a Duff beer at Moe’s Tavern, and treat yourself to mouth-wateringly scrumptious donuts at Lard Lad Donuts ... all at Springfield, U.S.A. The recreation of The Simpsons™ hometown at Universal Studios Florida is the perfect place for photo ops. (Must be 21+ to consume alcoholic beverages with valid photo ID).

  • As the stars begin to shine, see Hogwarts™ castle come to life with a dazzling display of lights and colour. The Nighttime Lights at Hogwarts™ Castle spectacle (select nights) is a beautiful way to end your day at Universal’s Islands of Adventure.

  • Embrace your inner child and book your Universal holiday at Christmas – which starts in mid-November and lasts into early January. When the sun goes down, see The Magic of Christmas at Hogwarts™ Castle light projection show, watch Universal's Holiday Parade featuring Macy’s at Universal Studios and see the streets festooned with decorations and fairy lights. 

  • On select nights, don't miss Universal Orlando's Cinematic Celebration, a stunning light and water show which celebrates some of the world's biggest movies from past and present.
  • Get ready for Florida’s biggest shindig: Universal’s Mardi Gras. On select nights in spring, New Orleans comes to Orlando – expect flamboyant fancy dress, raucous performers and live performers.
  • Catch a gig at Hard Rock Live®. Orlando’s ‘Coliseum of Rock’ at Universal CityWalk hosts some of the hottest acts around, in the coolest venue. To feel like an A-lister yourself, check-in at the hip Hard Rock Hotel®.

Customers who like Universal Orlando Resort also like...

Please note:

Universal's Volcano Bay is open on select days through November 1st. On November 2nd, Volcano Bay will close for the season and will reopen on or before 1st March, 2021. We encourage guests to check back for any future updates.

Disclaimer:

Imagery shown may not represent current operational and safety guidelines. When visiting Universal Orlando Resort, you are asked to follow guidelines from the CDC, health officials, and Universal Parks’ policies. Please review important safety guidelines at www.universalorlando.com/safetyinfo

In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit.  By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance.  When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/safetyinfo

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)

^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

Portofino Bay Hotel and Royal Pacific Resort TM & © 2020 UCF Hotel Venture. All rights reserved. Aventura Hotel TM & © 2020 UCF Hotel Venture IV. All rights reserved. Cabana Bay Beach Resort TM & © 2020 UCF Hotel Venture II. Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All rights reserved. All rights reserved. © 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Hard Rock Cafe, Hard Rock Live ® Hard Rock Cafe International (USA), Inc. © 2020 MARVEL. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. © 2020 DreamWorks LLC and Paramount Pictures Corporation. All Rights Reserved. ©2020 Voodoo Doughnut, LLC. The Simpsons TM & © 2020 Fox.  Macy’s Thanksgiving Day Parade & Related Characters © 2020 Macy’s Inc. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Back

Whatsapp

There has been an error

Please try again
Back

Text Message

There has been an error

Please try again
Back

Telephone

Thanks, we'll be in touch soon

Back

How can we help?

Let’s get started. Please choose an option below.

Back

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Back

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Back

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Back

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

WhatsApp
If you're traveling in the next 72hrs
Text Message
If you're traveling in the next 72hrs
Back

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Back

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.​

Back

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

Back

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Back

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Back

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

Back

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

Back

I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

Need help?

Talk to an expert

Back

How would you like to get in touch?

Phone call

Give us a call to speak to our travel experts.
Email

Send us an email and we'll get back to you as soon as possible.

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.