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Riviera Cancun, Mexico

Holidays in Riviera Cancun

The best of both worlds

It’s easy to see why this is Mexico’s most popular spot. It’s near to the bustling nightlife in Cancun, yet has powder-soft beaches right on its doorstep. Stay here, and you are also within easy reach of the Mayan ruins, offering an authentic taste of Mexico.

Hotels in Riviera Cancun

Retrieving our hand picked hotels...

Essential information for Riviera Cancun

Local Time
Flag of Mexico
Mexican Peso
Official currency of Mexico
Flight information
10h 40m
Cancun (CUN)
Indirect flight
Flight schedule
Fly direct on Monday, Wednesday, Thursday & Saturday with our partner airlines.
Indirect Virgin Atlantic flights are available from London Heathrow.

Do I need a visa?

No, UK passport holders don't need a visa for Mexico. You'll just need to complete a tourist card on your flight to Cancun.

However, if you are travelling via the USA, then you will need to apply for an ESTA (Electronic System for Travel Authorisation (ESTA) no less than 72 hours prior to travelling.

Find out more about Travel Visas here »

Getting around

The local bus service connecting Cancun and Playa Del Carmen runs every ten minutes. Alternatively, taxis are available, but can be a little pricey so don’t forget to agree a price with your driver before you leave. If you want to travel further afield, car hire is available from most hotels, with the Highway 307 along the coast giving easy access to the Riviera Maya.

Highlights of Riviera Cancun, Mexico

Hop across the sizzling powder sands, splash into the crystal clear Caribbean, dance and drink until it’s dawn then chill among the indescribable Mayan ruins. For a holiday that will live with you forever, visit the Riviera Cancun, and readjust your image of Mexico – no sleepy desert towns here. With oodles to offer both couples and families, the Riviera Cancun is a playground in paradise.

Riviera Cancun has some of the most beautiful beaches in the world. With fine, white, powdered sand and shimmering turquoise water, these are beaches that cry out ‘play on me’, and waters that call out ‘jump in me!’ Their lure is irresistible. Playa Del Carmen is an international beach and resort which makes a superb base for an amazing holiday. All of our hotels on the Riviera Cancun are on the beach.

Sure, you can party 365 days of the year in Cancun, but pick the right hotel and you can also leave the glorious mayhem to others, while you enjoy a relaxed holiday swimming and exploring the beautiful coast. And with superb swimming pools the norm at all our resorts – and kids clubs too – you’ll always have something for the younger members of your crew to do on holidays to Riviera Cancun.

  • The relaxed shores south of Cancun are perfect for families. By making your holiday to Riviera Cancun all inclusive, relaxing is even easier, with loads of dining options to suit every member of your party.
  • Explore the leaning lighthouse and Mayan Handicraft Centre in peaceful Puerto Morelos.
  • Head south to find the ‘Jardin Botanico’ (Botanical Gardens).
  • Walk amongst wild spider monkeys, macaws and crocodiles at the Croco Cun Zoo.
  • Visit Chichén Itzá and the Tulum ruins for experiences that will educate as well as amaze.
  • Enjoy boutique shopping and mariachi bands along Quinta Avenida (5th Avenue) in Playa del Carmen.

The Riviera Cancun has a deserved reputation as one of the best party destinations on the map. With world-class DJs, reasonably priced drinks and entrance fees, and a huge choice of venues to visit, the party faithful can have all the fun.

You don’t have to lie prone on a beach for two weeks, (although nobody will bat an eyelid if you do). Should you want to get out there and explore, there are plenty of unique and extraordinary opportunities for adventure on Riviera Cancun holidays.

  • Take a deep breath and go diving in the coral reef, a once-in-a-lifetime opportunity to experience this incredible living organism and all the creatures that coexist with it. Experienced divers can explore the Puerto Morelos shipwreck.
  • Get all ‘Indy’ with it. Doctor Jones would approve of an adventure to the ancient city of Chichén Itzá, one of the new Seven Wonders of the World, which was built by the Mayan civilization around 600 AD. In the centre of the site sits the Temple of Kukulkan (also known as El Castillo), an ancient stepped pyramid straight out of the movies.
  • Cenotes are an incredible local geographical feature formed when the roofs of caves collapse, leaving refreshing underground pools open to the air. The Mayans believed they were gateways to the afterlife, today these limpid green pools are gateways to climbing, zip-lining, bungee-jumping, swimming and snorkelling fun.
  • Go surfing, snorkelling, kite-boarding, paragliding, speed-boating, paddle-boarding, jet-skiing, sports fishing and more. If it’s fun and you can do it in the water, you’re in the right place.

Whether you are after an all-inclusive holiday on the Riviera Cancun, Mexico, or a flexible package, you won’t go wrong with our hand-picked selection of hotels. All are purpose built to deliver the ultimate in beach and relaxing holidays, while conveniently situated for local attractions. And many offer that little extra luxurious touch to make sure your holiday hits just the right spot.

This part of the world is dotted with fascinating glimpses into the distant past. At locations such as Chichén Itzá and the Tulum ruins, you can absorb the spine-tingling atmosphere as you tread where other humans have also trod for millennia. Ask your Virgin Holidays concierge for details of trips to experience these incredible ancient sites.

Mexico is a riot of colour and noise, and that’s just as true of the local food as it is of the famous mariachi bands that will serenade you all over. All Riviera Cancun resorts we feature offer international cuisine as well as local dishes, but if you are feeling adventurous here are some taste sensations to enjoy.

  • Quesadillas are folded tortillas filled with melted cheese, herbs and a vast variety of exotic fillings.
  • Enchiladas are rolled tortillas filled with meat, cheese, beans or vegetables, drenched in delicious chilli pepper sauce.
  • Salbutes are local family favourites consisting of a puffed, fried tortilla topped with pulled chicken or turkey, pickled red onion, avocado and jalapeño.
  • Fajitas are sizzling hot-plates of meat, onions and bell peppers for you to spoon into tortillas, add sour cream, pico de gallo (a freshly flavoured salsa) and cheese, and roll into squelching fat tubes of deliciousness.
  • Cochinita Pibil is a slow roasted pork dish rubbed in nutty, sweet achiote paste and wrapped in banana leaves, dubbed “the king of the Mayan barbeque pit”.
  • Habanero Chilli is one of the more intensely spicy species of the chilli pepper. The crop is widely cultivated in the Yucatan peninsula, which is why it accompanies most dishes in Yucatan either in solid or puree/salsa form. Consume with care!

Whether you’re looking to relax on sun-drenched beaches, party the night away or explore fascinating Mayan history, Riviera Cancun holidays have something for everyone. From all-inclusive packages to luxury stays, discover our wonderful Riviera Cancun hotels today.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

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