Book online
or call

0844 557 4321

Open today: 9:00am - 9:00pm

Other days
  • Mon - Fri9:00am - 9:00pm
  • Saturday9:00am - 7:00pm
  • Sunday10:00am - 6:00pm

Email this page





Customer Support

VHOT Questions Frequently Asked Questions

If we think anything's going to interfere with your holiday, we'll make sure you know about it in our Travel Updates section

Do you have a question about a booking?

Or do you need a question answered before you book?

Whatever it is, don't hesitate, simply ask your question here …

Can't find the answer you're looking for?

View My Booking

View my booking

So what can you do online? Find out the list of options available to you.

View your booking View and print your booking itinerary, as well as all customer information, a cost breakdown and your payment history.

View your ticket status Getting close to departure time? Log-in and see when to expect your tickets.

Pay your balance You can log on and chose to pay part or the full amount of your booking here.

Download invoice Get your latest invoice as a PDF when you log in to your booking online here.

More coming soon! we will be adding more features to this new View Booking area in the coming months.

Virgin Atlantic Contact Us

Pre-Request Seats

Click here to find out how to request seats

If you're flying with Virgin Atlantic then follow this link to their site to log onto the 'manage your booking' section of their website, you can request seats here. For travel with any other airline, please contact them directly.

Pay your holiday balance

Make a payment

Find out all the different ways you can pay for your holiday

1) The most convenient way to pay is by logging onto our fantastic 'View my Booking' site.

2) You can call our secure automated phone line on 020 3131 2374

3) Pop into a retail store. Take a look on our 'Contact Us' page to find the nearest location convenient for you

4) Give our Service Centre a call on 0844 573 0088. Our opening hours can be found here

Baggage Information

Baggage information

Find out all the information you need about baggage

If you're flying with Virgin Atlantic and you want to check if you can take the kitchen sink with you, take a look here first for details on your baggage allowance. For all other airlines, then you'll need to check with them directly.

Resort Information

Resort information

Here's how you can brush up on your resort knowledge

1) Our destination pages hold so much useful and interesting information on every resort we feature. Take a look at the map here and choose your resort

2) Give your local rep a call or email. They're in resort already so have a wealth of knowledge they just can't wait to share with you! Click here

3) Check out our brilliant YouTube channel here for destination guides, the latest v-room videos and much, much more!

Change your details

Change your personal details

If something's changed, find out here how you can contact us to let us know

If we're around, then why don't you make the change now by chatting live to us? If we're not, then simply fill in this form and we'll get back in touch once we've made these changes for you.

Information on tickets and invoices

Tickets and invoices

Need an invoice or wonder when your tickets will be ready? Look here...

Your invoice will be available online as soon as you’ve booked in your Manage My Booking section. You’ll then get an email around a month before you travel to let you know when your tickets are ready online to print off.

Accessibility

Accessibility

Virgin Holidays Special Assistance Team leads the world in providing holidays to everyone.

Whether you have mobility restrictions or medical requirements, don't worry – we've thought about it!

We have an experienced and dedicated team of knowledgeable staff who will help you, your friends and family to Unleash your Mojo!

Read more here

Information on tickets and invoices

General Holiday information

New to travelling or just want to check you've ticked all the boxes? These pages will offer you some general advice for travelling abroad.


Other ways to contact us

Virgin Holidays Concierge

Email Your Rep

Got a question for your local rep? Visit our fantastic Concierge site and find all the contact info you need for your rep

Contact Us

Contact Us

Need to find the right number? Take a look here for all the telephone numbers you need.

Customer Complaint Procedure

Customer Complaint Procedure

Whatever happens, you can be assured that we'll always do our best to get your holiday back on track



W3