Help centre

If you already have a booking with us why not try our brand new web messaging service where you'll be able to send us a quick message at a touch of a button. Simply tap the red 'Need help?' button on the bottom right hand side of the screen and have your questions resolved in no time.

Jamaica holidays

Make a new booking


Speak to a Holiday Expert today

0344 472 9646.

Opening hours

Mon-Fri: 09:00 – 19:00
Sat: 09:00 – 19:00
Sun: 10:00 – 18:00

Get help with an existing booking

Get help with an existing booking

We've launched our new web messaging service where you can find our FAQs or chat to one of the team, please click on the 'Chat to us' button on the bottom right.

Alternatively if you would like to speak to our Customer Service team, you can call them on 0344 472 9646.

Opening hours
Mon-Fri: 09:00 – 18:30
Sat: 09:00 – 17:30
Sun: 10:00 – 17:30

Group holidays

Group booking enquiries


For a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422.


Alternatively, you can email the team at

Opening hours
Mon-Fri: 09:00 – 13:00


If you would like to make a booking for a smaller group of 25 people or less, please call our Customer Service team on 0344 472 9646.

Information specific for Virgin Atlantic Holidays

Manage my booking

Manage my booking

  • View your booking
  • Pay your balance
  • Download your tickets
  • Download your latest invoice
Click here
Family in the airport

Useful information for your holiday

New to travelling or just want to check you've ticked all the boxes? Here we offer some general advice for travelling abroad.

Click here
Girl on a float in a pool

In resort team

Our highly trained Destination Managers, Resort Experts and Support Teams are on hand to answer any questions you may have whilst you are on holiday.

Click here

Information about your Virgin Atlantic flight

Please note you will be directed to Virgin Atlantic’s website.

Visit us in store

We’ve got stores up and down the country. Drop in for a chat and a drink with our personal advisors. They’re on hand to inspire you and help you plan your dream holiday.
Find out more
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Compliments and feedback

Compliments and feedback

Whether something hasn’t gone as well as we’d expect, or you want to praise someone who’s made a real difference to your holiday. This page has all the information you need.

Virgin Atlantic Holidays Limited.

Registered Office: Company Secretariat, Virgin Atlantic Holidays, The VHQ,

Fleming Way, Crawley, West Sussex, RH10 9DF.

Registered in England: Company Number 1873815