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Customer support

Get in touch

Get in touch

As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus). Rest assured, we are currently contacting all customers whose holidays have been affected. We are therefore only able to accept calls and messages Monday to Friday from those due to travel in the next 72 hours.

Use our help guide to find the best way for you to get the support you need from us.

Virgin Atlantic

Covid-19 (Coronavirus)

Our latest advice for all customers is right here.

Coronavirus latest information

Manage my booking

  • View your booking
  • Pay your balance
  • Download your tickets
  • Download your latest invoice
Log-in to manage my booking

Travel updates

If we think anything is going to interfere with your holiday, we'll make sure you know about it. The latest advice and information can be found on our travel updates page.

Important travel updates

Know before you go

New to travelling or just want to check you've ticked all the boxes? These pages will offer you some general advice for travelling abroad.

Travel information

Pre-request seats

If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. If you're travelling with any other airline, please contact them directly.

Virgin Atlantic seat request

Special assistance

Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away.

Special assistance team

Our stores are currently closed - we will be back as soon as we can

We’ve got stores up and down the country. Drop in for a chat and a drink with our personal advisors. They’re on hand to inspire you and help you plan your dream holiday.
Take a look at our in-store experience
Searching for your nearest store

Postal address

Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF

 

Virgin Holidays Limited.
Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF.
Registered in England: Company Number 1873815

Customer complaint procedure

At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. But sometimes things don't go to plan...

Whatsapp

There has been an error

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Text Message

There has been an error

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Telephone

Thanks, we'll be in touch soon

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 May 2020 also have the flexibility to amend free of charge up to 31 December 2021.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are currently contacting all customers whose holidays have been affected to discuss their options. This means we’re only able to accept calls and messages from those due to travel in the next 72 hours. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.