Beautiful white sand beaches and well-preserved ancient ruins make for a truly relaxing Tulum holiday. Enjoy stunning beaches and scenery, and delve into a rich history and culture, with an all inclusive Tulum holiday package.
Tulum holidays
Beautiful white sand beaches and well-preserved ancient ruins make for a truly relaxing Tulum holiday. Enjoy stunning beaches and scenery, and delve into a rich history and culture, with an all inclusive Tulum holiday package.
Hotels in Tulum
Essential information for Tulum
No, UK passport holders don't need a visa for Mexico. You'll just need to complete a tourist card on your flight to Cancun.
However, if you are travelling via the USA, then you will need to apply for an ESTA (Electronic System for Travel Authorisation (ESTA) no less than 72 hours prior to travelling.
Take time to explore the shops, bars and and restaurants of Tulum Pueblo, a growing village approximately 2 km from the archaeological ruins.
Holidays in Tulum, Mexico: Relaxation on the Riviera Maya
White sands, ancient ruins and a friendly local atmosphere make Tulum the golden spot of the Riviera Maya. Less party-town than Cancun and quieter than Playa del Carmen (but still just a short journey away), it’s a haven on the Caribbean coast. Go from relaxing on the hot sands to adrenaline-fuelled water sporting; Our resorts in Tulum are as varied as you choose to make them. Located at the southern tip of the Riviera, the community has long been known as a 'hippie' resort thanks to its eco-tourism, vegan restaurants and animal sanctuaries. Explore at your own pace; it’s easy enough to get around on foot or by bike.
Steeped in history, the Yucatán peninsula is home to some of the most famous ruins in the world, with ancient Mayan cities, palaces and temples.
No holiday to Tulum, Mexico is complete without a trip to a cenote. These dramatic natural swimming holes can be found all over the country and are renowned for their beauty. If you’re not a strong swimmer, hire a life jacket from the ticket office and have a relaxing float. Your Virgin Atlantic Holidays Concierge can book excursions or park tickets for you.
Tulum's dramatic coastline may be home to ancient Mayan cities and vast swathes of jungle, but even that's not all there is to it. If you're looking for something a bit more active, the warm waters are for a spot of diving and boat tripping.
Whether you’re staying in one of Tulum’s resorts or making your own way along the coast, there’s plenty of coastline to discover. The long stretches of white sand and calming warm blue shores set Tulum apart from its more touristy counterparts.
Tulum resorts are less built-up than their counterparts along the Yucatan, meaning that the area's stunning natural surroundings have been well preserved and are easily accessible for a day trip.
Add another dimension to your holiday by seeing how to whip up some typical local dishes, or indulge yourself with a relaxing yoga lesson to take full advantage of your tranquil surroundings.
Tulum's the perfect choice to experience authentic Mexico from some of its most iconic ancient ruins to delicious local cuisine and breathtaking landscapes. To experience it for yourself, browse our Tulum holidays and book in at one of our hotels today.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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