Car hire

USA and Canada Car Hire Essential Information

What car hire products do we offer?

We offer two different car hire products, car hire within a holiday/flydrive package and car hire only.

Holiday & Flydrive package inclusions:

Basic (Minimum 3rd Party Cover)

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

Virgin Holidays Fully Inclusive

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Ski rack rental

-       One free additional driver

Virgin Holidays Gold Plus

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Ski rack rental

-       Up to three Additional Drivers

-       A tank of fuel

-       Underage Driver Fees

-       Unlimited Child Seats

-       GPS rental (For all departures from 1Jan’17)

Car Hire only inclusions:

Fully Inclusive

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       One free additional driver

Gold

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Up to three Additional Drivers

-       A tank of fuel

Taxes and fees are applicable on anything purchased locally.

GPS Rental

GPS can be pre purchased from as little as £6 per day by selecting one of our GPS packages. As per the above breakdown GPS is included in our Gold Plus package for 2017 departures onwards. Alternatively GPS can be purchased locally for $12.99 plus tax per day.

Insurance Excesses

If you have taken the Fully Inclusive, Gold or Gold Plus Package there is no excess if you have an accident or damage the car, unless you have invalidated the rental agreement ie drink driving, racing etc. 

Taxes and Fees

If you have not upgraded to our Fully Inclusive, Gold or Gold Plus package and just have the Basic package then there are compulsory taxes and fees payable on arrival locally. Our Fully Inclusive, Gold and Gold Plus packages include all compulsory pre payable taxes and fees

Taxes and fees will be charged on everything purchased locally. 

Driving Licence Requirements 

For UK licence holders, you will be required to show your plastic photo card or the old style paper licence. You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit. USA or Canadian Driving licences are not accepted.

Alamo does not recognise the UK endorsement system so as long as the licence is a full, valid licence and in date it will be accepted by Alamo.

Deposits 

You will need a credit card in the lead driver’s name. The credit card is for security purposes and will be used for authorisation and any additional products that are purchased. Major bank Visa/MasterCard Debit cards are also accepted and used in the same way as the credit card for authorisation and any additional products. Alamo will swipe your card for $1, this is for security. No actual deposit amount is taken.

Minimum Ages 

The minimum age to hire a car is 21. If you are aged between 21 – 24 years inclusive then a young driver fee is payable locally, unless you have taken our Gold Plus Package where these fees are included.

Please note some car groups are restricted to 25 and above and some states have more restrictions than others. Please see the below guide:

USA (excluding New York State and Michigan)

-       25 with no Young Driver Surcharge

-       21 -24 years with a Young Driver Surcharge of approximately USD$25 per day plus tax

New York State

-       25 with no Young Driver Surcharge

-       21-24 years with a Young Driver Surcharge of approximately US$23.50 per day plus tax

-       Young Drivers can rent up to full size cars only

Michigan

-       25 with no Young Driver Surcharge

-       21-24 years with a Young Driver Surcharge of approximately US$14 per day plus tax

-       Young Drivers can rent up to full size cars only 

One Ways with a Debit Card

 

 

There are certain locations that do not accept a debit card for one way rentals.

Please refer to the below for some of our key locations:

Key rules -

The primary renter’s name on the card must be an exact match to the name on the driver’s license.

The card must be physically present at check in.

Debit card has Visa or Master Card logo on it

LOCATION

One-Way

REQUIREMENTS

Fort Lauderdale Y

Proof of return flight information required.

Miami Y

Proof of return flight information required.

Fort Myers N

Phoenix N

Seattle N

Seattle DT Y

Proof of return flight information required,

Atlanta N

Washington (B.C) - WAS Y

Proof of return flight information required, showing flight out of returning location

Washington (B.C) - DCA Y

Proof of return flight information required, showing flight out of returning location

Washington (B.C) - IAD Y

Return flight itinerary required showing flight out of drop off location. 

Charlotte N

Orlando Y

Proof of return flight information required.

Orlando - Downtown Y

Return flight itinerary showing that the customer will be flying out within 24 hours of the vehicle

LOS ANGELES Y

Proof of return flight information required.

BOSTON Y

Proof of return flight information required. Customer has a return flight leaving the airport on the day they are returning.

SFO Y

Proof of return flight information required. Provide an itinerary leaving the same day of the return 

SFO - DOWNTOWN Y

Have to by flying out of the drop off location

Las Vegas Y

Proof of return flight information required. Debit card as long as it has a Visa or Master Card logo on it. 

PORT CANAVERAL Y

Proof of return flight information required.

DFW - N

Manhattan N

Newark Y

Proof of return flight information required.

JFK N

San Jose N

MLB -MELBOURNE Y

Proof of return flight information required.

BNA - NASHVILLE N

PHX Y

Proof of return flight information required.

TULSA Y

Proof of return flight information required.

ORD Y

Proof of return flight information required, showing flight out of returning location

ORD - DOWNTOWN N

SANTA BARBARA Y

Proof of return flight information required.

 Car Makes and Models

We cannot guarantee any car make or model shown. The model shown is for guidance only to provide an indication of the size and type of car in the group you book.

Breakdown Assistance and Unlimited Mileage

All of our insurance packages include unlimited mileage and 24/7 roadside assistance in the event of an accident or breakdown.

If you have to call out Roadside Assistance because you have lost your keys, locked them in the car, run out of fuel, have a flat battery or need assistance replacing a tyre then Alamo will charge a call out fee. You can cover yourself for this by taking Roadside Assistance Plus locally at approximately $6 per day plus tax.  Roadside Assistance Plus is an optional product and like all of the extras you purchase locally can be removed within 24 hours if you change your mind by contacting Alamo or visiting a depot.

Alamo Online Check in

Alamos online check in page gives you the option to pre enter most/all of your details prior to travel. If you are picking up a car at one of the Choice airport locations you can complete ‘Skip the Counter’. This means that when you arrive you can head straight to the garage to the row of the car type you have booked and choose a car. Then you just drive to the barrier, show your rental agreement, driving licence and credit card to exit the garage.

If you are picking up from a non Choice location or a downtown depot you can complete online check in prior to travel but you will still need to go to the desk to complete the rental agreement.

Online check in / skip the counter is available at www.alamo.com/virgin

What is Choice? 

Choice is available at 42 Airport locations (Including all our Virgin Gateways). Choice allows you to select the make, model and colour of the car you want from a row which contains the car category you have booked e.g Intermediate, Full size etc. At locations where Choice is not available a specific car of the type you booked will be given to you.

Fuel 

Every car comes with a full tank of fuel and you are required to return it full by filling up locally before you return the car. If you return it empty or part full then Alamo will charge you for the missing fuel. You can pre pay for a tank of fuel at the counter using Alamo’s local rates. If you choose to do this you can then return the car empty. Alamo’s pre-paid option is subject to taxes and fees.

Our Gold & Gold Plus include a tank of fuel (with the exception of rentals in Manhattan) so you can just return the car empty. 

One Way Fees

If your car hire is dropping off in a different location from where you pick it up, it may incur a one way drop off fee. The following one ways are free of charge. 

One ways within Florida

One ways within California

One ways within Nevada

One ways between California, Nevada and Arizona

For any other one ways a fee will be charged. This varies on the distance between the two depot locations and fall into the below guide.

One way mileage guideline:

0-200 miles - $99
201-500 miles - $150
501-1000 miles - $300
1001+ miles - $500

All one way fees are subject to tax and payable locally. Please call to check routes and prices.

Additional Drivers

All additional drivers must take their driving licence and the same restrictions apply as per the main driver. You can purchase as many “additional drivers” locally as you like at an additional cost. Our Fully Inclusive package includes one additional driver. Gold & Gold Plus includes up to three additional drivers. 

Grace Period

Alamo will give you a 2-hour Grace period to return your car in case you are stuck in traffic etc. For example, if you are due to return the car at 1800 and return the car at 1930 you will not be charged any extra fees. 

Child seats

Unlimited Child Seats are included if you have purchased our Gold Plus Package. You can purchase Child Seats locally from $6.99 per day plus tax payable on arrival (maximum charge of $70 per rental per 30 day period).

Renters are responsible for fitting the car seat into their rental vehicle themselves.

Early Returns, Rental extensions and Upgrades

If you return your car earlier than what is stated on your reservation no refunds will apply.

If you wish to extend your rental then contact Alamo locally to arrange and Alamo’s local rates will. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

If you decide to upgrade your car on arrival, then Alamo’s local charges will apply. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice. 

Winter Tyres

 All season tyres are provided on all vehicles. We recommend SUV hire for any vehicle renting in ski locations.

Snow chains and ski racks

Alamo do not provide snow chains. In some ski areas during periods of heavy snowfall it is mandatory to have snow chains fitted which you will need to purchase and be responsible for installing on the vehicle yourself. If snow chains are fitted incorrectly, the wrong size fitted or you drive recklessly this will invalidate the collision damage waiver insurance and you will be liable for any damage to the tyres/car.

Ski Racks are available free of charge in a Package/Flydrive with Fully inclusive or Gold Plus. Ski racks can be purchased on a car hire only booking for $7.50 plus tax per day payable locally.

Ski racks are not available on economy cars or minivans.

Toll passes

At most Tolls there is the option to pay in cash or use the Express lanes. If you wish to use the Express lanes you can purchase a Toll pass from Alamo. Alamo will charge you an admin fee of $3.95 each day you use a toll plus the cost of the toll. The maximum admin fee that Alamo will charge you is $19.75 total regardless of how many days you go through tolls. So if you travel through a toll every day on a 14 day holiday, Alamo will charge you $19.75 admin fee plus the cost of every toll.  If you only go through a toll on 1 day of your 14 day holiday Alamo will charge you $3.95 admin fee plus the cost of the tolls you use that day.

Driving Restrictions 

Cars cannot be driven into Mexico.

Drive-a-matic - Barbados

Driving License

Must hold a UK Driving License for minimum of 2 years.

Both the photocard and counterpart are required if you hold a new style license. As of the 8th June 2015 the DVLA are abolishing the paper counter part and you will only be required to show your photocard or the old style paper licence.

Driving Permit

A local driving permit is required and is issued on arrival by Drive-a-matic. In Barbados a local driving permit costs $5 payable locally and is valid for 2 months.

Minimum/Maximum age

You must be aged 21 or over to hire a car in Barbados and the maximum age is 80.

*** For drivers over the age of 80, they will be required by Drive-a-matic to provide a doctors letter of fitness at the time of rental ***

Mileage

Rates include unlimited mileage

Deposit

A deposit is required, you will need a valid credit card to pay this.

The credit card must be in the lead drivers name

A cash deposit can be left if you do not have a credit card of $750

Collision Damage Waiver

All vehicles are covered by insurance including $15m liability for passengers, third party, death or bodily injury and $250K property damage cover.

Excess

An excess is payable in the event of an accident or damage to the car

Excess for the following car groups is $125:

Mokes, Small cars, Air conditioned sedans, Hard top and Soft top Jimny Jeep, Fully Loaded cars, Large Vans,

Excess for the following car groups is $750:

Luxury Van, Suv's, Premium SUV's, Luxury Sedans.

Airport Fees

An Airport facility fee of $5.95 is payable locally.

Additional Drivers

USD$3 per day (inclusive of VAT)

After Hours Airport Fee

USD$12 (inclusive of VAT) 6pm - Midnight

Child Seats

Drive a matic offer Infant/child and booster seats

USD$5.88 (inclusive of VAT) per day

Child seats are not permitted in Mokes or Soft top Jimny Jeeps 

Fuel

Each vehicle is delivered with a full tank of fuel.  Customers may choose one of the two fuel options.

Option A - return full at no charge.  if the vehicle is not returned full the client will be charged the cost to fill the vehicle plus service charge.

Option B - customers will be charged for the full tank on delivery and should return the car empty.

Grace Period

Grace period is 2 hours, after this time, extra days/weeks will be charged.

Extra Days/Weeks

Any extra days you require can be booked locally with Drive-a-matic at their local rate. Alternatively you can contact your Virgin Holidays representative to amend. 

Drive-a-matic Antigua

Driving License

Must hold a UK Driving License for minimum of 2 years.

Both the photocard and counterpart are required if you hold a new style license. As of the 8th June 2015 the DVLA are abolishing the paper counter part and you will only be required to show your photocard or the old style paper licence.

Driving Permit

A local driving permit is required and is issued on arrival by Drive-a-matic. In Antigua a local driving permit costs $20 payable locally and is valid for 3 months.

Minimum/Maximum age

You must be aged 25 or over to hire a car in Antigua and the maximum age is 70.

*** For drivers over the age of 70, they will be required by Drive-a-matic to provide a doctors letter of fitness at the time of rental ***

Mileage

Rates include unlimited mileage

Deposit

A credit card in the lead drivers name will be required.

A cash deposit can be left if you do not have a credit card of $750

Insurance

Insurance - (Sun General Insurance Co. Ltd.): - All vehicles are covered by insurance including third party bodily injury in respect of death or bodily injury to any one person $500,000 EC. Third party bodily injury in respect of a series of death bodily injury claims arise out of one event $1,5000,000 EC. Third party property damage in respect of any one claim or a series of personal damage claims arising out of one event $500,000 EC.

CDW - excess US$125.00 providing the vehicle is operated in accordance with all conditions of our contract.

Airport Fees

These are included in the rates shown

Additional Drivers

USD$6.90 per day (inclusive of VAT)

After Hours Airport Fee

USD$12 (inclusive of VAT) 6pm - Midnight

Child Seats

Drive a matic offer Infant/child and booster seats

USD$6.90 (inclusive of VAT) per day

Child seats are not permitted in Mokes or Soft top Jimny Jeeps

Fuel

Fuel is not included.

Each vehicle will be delivered with a full tank of fuel. You may choose from two fuel options.

Option A – return full at no charge.  If the vehicle is not returned full you will be charged the cost to fill it the vehicle plus service charge.

Option B – you will be charged for a full tank on delivery and return empty.

Extra Days/Weeks

Any extra days you require can be booked locally with Drive-a-matic at their local rate. Alternatively you can contact your Virgin Holidays representative to amend.

Drive-a-matic St Lucia

Driving License

Must hold a UK Driving License for minimum of 2 years.

Both the photocard and counterpart are required if you hold a new style license. As of the 8th June 2015 the DVLA are abolishing the paper counter part and you will only be required to show your photocard or the old style paper licence.
Driving Permit

A local driving permit is required and is issued on arrival by Drive-a-matic. In St Lucia a local driving permit costs $21 payable locally and is valid for 3 months.

Minimum/Maximum age

You must be aged 25 or over to hire a car in St Lucia and the maximum age is 75.

*** For drivers over the age of 65,  they will be required by Drive-a-matic to provide a doctors letter of fitness at the time of rental ***

Mileage

Rates include unlimited mileage

Deposit

A deposit is required, you will need a valid credit card to pay this.

The credit card must be in the lead drivers name

A cash deposit can be left if you do not have a credit card of $750

Collision Damage Waiver

All vehicles are covered by insurance including unlimited liability for passengers, US$555K third party personal injury coverage and $185K property damage cover.

Excess

An excess is payable in the event of an accident or damage to the car

Excess for the following car groups is $125:

Mokes, Small cars, Air conditioned sedans, Hard top and Soft top Jimny Jeep, Fully Loaded cars, Large Vans,

Excess for the following car groups is $750:

Luxury Van, Suv's, Premium SUV's, Luxury Sedans.

Airport Fees

These are included in the rates shown

Additional Drivers

USD$3.45 per day (inclusive of VAT)

After Hours Airport Fee

USD$12 (inclusive of VAT) 6pm - Midnight

Child Seats

Drive a matic offer Infant/child and booster seats

USD$3.45 (inclusive of VAT) per day

Child seats are not permitted in Mokes or Soft top Jimny Jeeps

Fuel

Fuel is not included.

The car will be provided with 1/2 tank of fuel (USD$35-$46 depending on vehicle category) for which customers will be charged for on delivery/pick up. The tank should be left as empty as possible on return.

Vehicles delivered to Hewanorra Airport will be delivered with a full tank of gas.  Customers are asked to return the vehicle with a full tank and will therefore not be charged for gas in this case.

Grace Period

Grace period is 2 hours, after this time, extra days/weeks will be charged

Extra Days/Weeks

Any extra days you require can be booked locally with Drive-a-matic at their local rate. Alternatively you can contact your Virgin Holidays representative to amend. 

AVIS South Africa

What car hire products do we offer?

We offer two different car hire products, car hire within a holiday/flydrive package and car hire only.

 

Holiday & Flydrive package inclusions: 

Avis offer a Standard, Premium and Premium Gold package. Please check your voucher and confirmation to see which package and inclusions you have booked.

 

Insurances

 

Standard 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

 

Premium 

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Payable Locally)

-       One Additional Driver

 

 

Premium Gold

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Premium Gold)

-       One Additional Driver

-       One GPS Rental

 

Car Hire only inclusions:

Super Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (Excess payable locally)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Super Cover)
 

Maximum Cover 

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (No excess payable)

-       Theft Loss Waiver

-       Third Party Liability

-       Contract Fee (Included in Maximum Cover)

 

Collision Damage Waiver

CDW covers you for the cost of repairs to your hire car in the event of an accident or damage to the car. An excess is payable if you have purchased the Standard or Supercover package. Windscreen, Tyres, Water damage, Undercarriage damage are not covered with CDW in our Standard package

 

Theft Loss Waiver

TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Standard package.

Third Party Liability covers you for damage to another person’s car or person.

All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws etc. 

 

Excesses 

Unless you have purchased our Premium, Premium Gold or Maximum Cover package then an excess will be payable locally in the event of an accident.

Standard Package

Car Group A – ZAR 15,000 (Hyundai I10 or similar)

Car Group B – ZAR 21,000 (VW Polo Hatch or similar)

Car Group C - ZAR 25,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 25,000 (Toyota Corolla or similar)

Car Group E – ZAR 33,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 38,000 (Hyundai X35 or similar)

Car Group F – ZAR 45,000 (Audi A3 Sedan or similar)

Car Group H – ZAR 50,000 (Mercedes Benz C Class or similar)

Car Group J – ZAR 66,000 (Jaguar XF or similar)

Car Group O – ZAR 34,000 (Toyota Avanza or similar)

Car Group L – ZAR 53,000 (Toyota Fortuner 4X4 or similar)

Car Group I – ZAR 53,000 (Toyota Fortuner 4X2 or similar)

Car Group N – ZAR 54,000 (Hyundai H1 or similar ‘8 Seater’)

 

Super Cover

Car Group A – ZAR 3,500 (Hyundai I10 or similar)

Car Group B – ZAR 4,500 (VW Polo Hatch or similar)

Car Group C – ZAR 5,000 (Toyota Corolla Quest or similar)

Car Group D – ZAR 5,000 (Hyundai I20 or similar)

Car Group E – ZAR 6,000 (Toyota Corolla Quest or similar ‘Automatic’)

Car Group K – ZAR 7,000 (Hyundai X35 or similar)

Car Group F – ZAR 8,500 (Audi A3 Sedan or similar)

Car Group J – ZAR 14,000 (Jaguar XF or similar)

Car Group H – ZAR 10,000 (Mercedes Benz C Class or similar)

Car Group I - ZAR 11,000 (Toyota Fortuner 4X2 or similar)

Car Group O – ZAR 6,500 (Toyota Avanza or similar)

Car Group L – ZAR 11,000 (Toyota Fortuner 4X4 or similar)

Car Group N - ZAR 11,000 (Hyundai H1 or similar ‘8 Seater’)
 

Excess

-          Windscreen, Tyres, Water damage, Undercarriage damage is not covered with CDW in our Super Cover package. 

-          TLW covers you for the cost of replacing your hire car or parts of the hire car in the event of it being stolen. An excess is applicable if you have purchased the Super cover package.

-          Third Party Liability covers you for damage to another person’s car or person.

-          All insurances will be void if you have invalidated the rental agreement eg drink driving, drag racing, not abiding traffic laws  etc

 

Maximum cover

Same conditions as above but zero excess in the event of an accident

Windscreen, Tyres, Rim and hubcap damage is included in Maximum cover package

 

Driving Licences

You will need a valid UK Driving Licence that has been held for a minimum of 1 year to rent a car with Avis. You will be required to show a valid photo card or old style paper licence. It is not necessary to hold an International Driving Licence to rent a car but it is recommended to have one in the event you are stopped by the Traffic Police, Avis SA would take no responsibility and would not be able to intervene.

 

ID

A passport is required to be shown as a form of ID.

 

Minimum Age

You must be aged 18 or over to rent a car.

 

Deposits

There is a ZAR 2500 deposit payable on arrival. You must have a credit card in the lead drivers name for this to be taken. A Visa/MasterCard debit card in the lead drivers name is also acceptable as long as the details are embossed as the card will be swiped on arrival. The deposit will be refunded at the end of the rental subject to no accident or damage to the vehicle. Cash deposits are not allowed.

Any additional items purchased locally e.g. child seats, one way fees, traffic administration fee, etc will be charged to the card in addition to the above deposit amount.

Contract Fee

Avis charge a compulsory one off contract fee of approx. ZAR 85 on all rentals payable locally.

This is included in the Premium Gold, Super Cover and Maximum Cover.

 

Additional Driver

Additional drivers are ZAR 385 per rental and per driver payable locally.

1 Additional Driver is included in the Premium and Premium Gold Cover.

 

Fuel

Cars will be provided with a full tank of fuel and must be returned with a full tank of fuel. Charges will apply for any missing fuel.

Some locations offer the option to prepay for a tank of fuel and return the car empty. Please ask when collecting the car.

 

Child Seats

Child Seats are ZAR 413 per seat per rental payable locally

 

GPS

GPS is ZAR 99 per day payable locally.

Our Premium Gold package includes GPS

 

Windscreen Damage /Repair

If you damage the windscreen you will be liable for the cost of repair. You can waive this by paying ZAR 39 per day locally.

This is included in our Premium package and Premium Gold package

 

Water and Undercarriage Damage

If you damage the undercarriage of the car or incur water damage you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Tyre, Rim and Hubcap Damage

If you damage the Tyres, Tim or Hubcaps you will be liable for the cost of repair.

This is included in our Premium and Premium Gold package. 

 

Accident Claim Admin Fee (repairs greater than R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 385 locally.

 

Accident Claim Admin Fee (repairs up to R300)

In the event of an accident or theft a claim admin fee is payable of ZAR 83 locally.

 

Traffic Fine Administration Fee

If you incur any traffic fines, Avis will charge a ZAR 325 admin fee

 

Delivery/Collection

We strongly recommend that customers use the delivery service available rather than pick up from the downtown depots.

Avis can arrange for delivery or collection of the car to/from your hotel. Please book the car from the downtown depot of the required city EG select Cape Town downtown for a delivery to any hotel within Cape Town. Then tick the Hotel Delivery supplement and add the hotel full address and telephone number into the Hotel delivery/collection box. Please also add the hotel name, address and telephone number into the invoice and voucher notes for the customer’s information. 

Fees are applicable and payable locally.

Delivery/Collection within 25km radius of Avis depot during office hours – ZAR 462

(Charge is applicable per delivery and per collection)

Delivery/Collection within 25km radius of Avis depot out of office hours – ZAR 836

(Charge is applicable per delivery and per collection)

Delivery/Collection over 25km’s of Avis depot in office hours – ZAR 14 per km

One Ways - within South Africa  

One Way fees apply, payable locally as below:

• Western Cape to Eastern Cape and vice versa – ZAR 1177
• Gauteng to Western Cape – ZAR 1177
• Gauteng to Kwa-Zulu Natal and vice versa – ZAR 869
• Gauteng to Mpumalanga and vice versa – ZAR 869
• Kwa-Zulu Natal to Western Cape and vice versa – ZAR 1177
• Kwa-Zulu Natal to Mpumalanga and vice versa – ZAR 1177

One Ways - Cross Border

      One Way fees apply if dropping the car in another country

•         SA to Botswana – ZAR 3630

•         SA to Lesotho – ZAR 1595

•         SA to Mozambique – Not Permitted

•         SA to Zimbabwe – Not Permitted

•         SA to Namibia – ZAR 6655

•         SA to Swaziland – ZAR 1595

 

Cross Border Authorisation

On arrival in SA you need to advise the depot when you collect the car that you are planning to conduct a cross border rental. The Avis branch will then issue you with an “Authorization letter” which you would need, in order to get through on the other side’s border. Should you travel without this documentation, you will be turned away at the border

 

Extra Days

Avis will charge you additional days at their local rate if the car is not returned at the agreed time.           

 

Grace Period

Avis will allow 29 minutes Grace period, after this late returns will be charges at the extra day/rate locally.

 

Eastern Cape Locations

East London Airport and downtown

Port Elizabeth Airport and downtown

 

Western Cape Locations

Cape Town International Airport and downtown

George Airport and downtown

Hermanus

Knysna

Stellenbosch

 

Gauteng Locations

OR Tambo International Airport

Pretoria downtown

 

Kwa-Zulu Natal Locations

King Shaka International Airport

Durban downtown

Pietermartizburg Airport

 

Mpumalanga

Kruger Mpumalanga Airport

Nelspruit downtown

Skukuza Airport