No Fuss Car Hire
Everyone loves their independence, and hire cars offer you just that. Wherever you’re holidaying, car rental is a great way to get out and about and explore the harder to reach places or neighbouring towns without having to worry about navigating local public transport. Come and go as you please and see what you want, when you want. Car hire is all about minimal hassle, maximum freedom.
We’ve partnered with the best of the best car hire companies around the world to ensure your trip (and your car) runs smoothly. Holiday car rental has never been simpler.
Rent safely knowing your vehicle has been sanitized and cleaned before you collect it
Includes one free additional driver plus up to $1m third party insurance cover and CDW (cover for your own hire car)
Breakdown and accident assistance included
Our exclusive Gold Plus package includes GPS, child seats, a tank of fuel, 4 drivers and underage fees
Virgin Atlantic Flying Club members receive 1000 bonus Virgin points, simply present your membership card upon arrival
Avoid the airport queues and check-in for your car collection online Check-in
Discover the USA, we offer free one way car hire if your're travelling within Florida, or travelling within California or travelling between California and Nevada or Arizona. Other one way rentals do incur a fee.
Dedicated check in desks and booth in the Garage for Virgin customers only
USA & Canada Car Hire
Enjoy a hassle-free U.S or Canadian car rental through our partners Alamo/National Rent A Car and make your USA driving holiday one to remember. With great rates and award-winning customer service, there is a huge fleet of vehicles on offer at more than 280 convenient airport and downtown locations, giving you the freedom to choose their perfect car from an industry leader with over 40 year's experience.
Adapted car and van hire
Freedom to explore, shop or visit the vast array of attractions on offer in your chosen destination*, we’ve got it covered. Rent a wheelchair accessible vehicle with ramped access and tie downs for all or part of your vacation, delivered to the airport or your hotel, you choose, after all it’s your holiday. Included with your rental you'll recieve one on one training on how to use the equipment and support from our supplier in resort.
*Subject to destination and additional charge. Insurance is not included.
Hand controls and steering balls are available throughout the US in a variety of vehicle types – please contact the Special Assistance team for further details.
Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail
special.assistance@virginholidays.com
For 2021, 2022 and 2023 departures booked up to 1st November 2021 Click here
For 2022 and 2023 departures booked from 2nd November 2021 (n/a for 2021 departures) Click here
For 2021, 2022 and 2023 departures booked up to 1st November 2021 Click here
For 2022 and 2023 departures booked from 2nd November 2021 (n/a for 2021 departures) Click here
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with our in-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com
If you are in the USA or Canada please email: USAreps@virginholidays.com.
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