Hewitts Tours in Grenada
Apr 30, 2024 C3990UVjohnh Crewe, United Kingdom
This is my honest review of Sandals Grenada having stayed there last week. We arrived at Sandals Grenada after a long flight from the UK on the Saturday evening. Had a lovely welcome from the staff and checked in within 15 mins. Our room was located near the lovers lagoon very close to the runway. It was large and bed/facilities very comfortable.…
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This is my honest review of Sandals Grenada having stayed there last week. We arrived at Sandals Grenada after a long flight from the UK on the Saturday evening. Had a lovely welcome from the staff and checked in within 15 mins. Our room was located near the lovers lagoon very close to the runway. It was large and bed/facilities very comfortable. The location was great and within easy reach of all resort facilities. The only disadvantage was sink and shower was in the same room as the bed so if one of you needed to wash hands or shower in the morning then the other person was disturbed. Also we could hear the aeroplanes on occasions taking off and landing.
There were 3 couples at first staying for 15 nights. We had pre booked Butches for the Monday night of our first week. We asked if we could have a table of 6 on arrival, which they kindly gave us. We arrived at 8pm and had a 10 min wait before being shown to our table. However the service was very slow and poor I’m afraid to say. We could see that other tables were the same. The table next to us with 2 guests got up and left half way through their main meal. We have worked in hospitality and soon realised that some of the senior staff were making sure their favourite tables/guests were prioritised. We could clearly see senior staff chatting to returning customers, whilst other staff were rushed off their feet trying to keep up with serving and getting the orders out for guests. Our table eventually got served and we had another lengthy wait before receiving our food. On arrival the food was not to our liking as the steak was over cooked and the mash potato was missing from 3 of the plates. This came out 15 mins after starting our main meal. Just to give you an idea of how poor it was we arrived at 8pm and left at 10:45pm. We complained and left very frustrated and surprised at how poor the service was. We have eaten at other Butches and it’s been excellent. I must say we visited Butches a second time because it was our friends daughters birthday and she wanted to celebrate there and it was excellent. Different staff and we ensured we had 2 tables of 4 to see if it was the table size that flustered the staff on the first visit.
We also had problems at the French restaurant having asked for a table for 6 the first time. So we assume the staff prefer smaller table numbers. Our second visit to the French was fantastic when we returned with two tables of 4 guests. I must say that some of the staff in the restaurants seem as though they are not happy working at Sandals. At breakfast they will make you wait at the restaurant entrance before seating you at a table without acknowledging your there. They make you feel as though your not welcome and continue to set tables or walk through to other eras of the restaurant instead of seeing to guests. As a group we thought it was because of our room numbers being standard, but it’s not. They did it to all guests, more so at the Italian at breakfast only I must add. The Manager in the evening at the Italian restaurant went above and beyond to ensure we were happy and enjoyed our experience.
On reading this review it must sound as though we had a really bad time, but far from it. We had the most wonderful time at Sandals Grenada. I feel it’s important for guests thinking of booking to prepare for these issues.
The majority of staff were excellent and deserve a mention such as Roselle who brought drinks on the beach and provided a waitress service in the living room at night on our second week in the resort. Lemron from water sports was such a wonderful, kind person who made sure our stay was the best. Micah in the English pub was so friendly and a competent bar man. You could see he loves what he does. Joanne who was in the living room and on Neptunes bar was so lovely and made sure our stay was memorable too. Also Alvin who was mainly serving in the evening on Neptunes bar was so lovely, nothing was too much trouble. All bar staff in the south seas pool were amazing too. Dinos pizza team were fantastic. The food at Spices for lunch was delicious and all staff were very polite and friendly. The food at Neptunes was overall very good. Some of the waitresses were not as friendly whilst serving drinks and food when compared to other eateries. We went on the Hobie cats, snorkelling with Lemron and the boat team who were fantastic. There is a 3pm trip over to St George’s and back each day. The water sports guys give you a history tour of the area whilst staying on the boat, which is recommended. We did a tour of the island with Standley Grainger (jnjtours), which was highly recommended. He was so knowledgeable and tailored the tour to where you preferred to visit which was great. Highly recommend. The beach at the resort was not as good as other resorts we have visited. Sunbeds were a problem if you wanted shade everyday. One of our friends was up every morning at 6:30am to ensure we got our usual spot on the beach because we all found that it was too hot to lie in full sun. Saying this they have recently had a delivery of sun beds and Parasols, which should make it easier. I hope this review helps guests thinking of visiting Sandals Grenada. Don’t let my review put you off, but be prepared for some of the issues raised when on the resort.
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