Ocean Eden Bay

The worst customer service experience ever! Can’t believe in a 5 star resort they treat you like this!!! Staff avoid eye contact not to greet you or say hi, expectation of high tip and don’t appreciate or thank if you tip them $3-5 us. Attitudes in the restaurants! Probably because cost of living is high and they are not paid properly, this was my first and last time in Jamaica. Food was Average and rooms clean but customer service zero!! Read less

Stayed at Ocean Eden Bay. A group of 20 people for a 60th birthday. This resort goes above and beyond. Georgette Virgo is a fantastic manager who goes 100 percent to make sure you are well taken care of. All the staff are wonderful and make sure you are happy. The resort is clean and lots to do. There is a variety of food for everyone. Gluten free options too. Tons of restaurants to choose from. I would highly recommend this resort!!!!! Read less

We originally were booked to the Ocean Coral Spring but when we arrived the rooms we had booked with two double beds in each room were not available. They then offered us an upgrade to the Ocean Eden Bay. We were 3 women in our 50's with our 90 year old father. After going to check in we had to wait for a very long time to get our rooms, only to find out it was the same as the previous resort. We once again had to have our rooms changed. Once this was taken care of we were ready to start our vacation (unfortunately we lost an entire day). As we had my 90 year old father with us and determined walking would be very difficult we asked guest services about a wheelchair which they loaned to us for the entire week. This was an absolute life saver and we couldn't have been more grateful. The resort was beautiful. The pool was well maintained. If you're one for swimming in the ocean or long walks on the beach this isn't for you. The entrance into the ocean is a large rock and the beach is rather short. Still beautiful though. The rooms were clean and well maintained. The house keeping staff were lovely and kind. Aur conditioning worked great. No problem with towel or facecloth. The fridge is regularly stocked with water, pop and beer. There are many choices for restaurants. Only 3 require reservations. First the teppanyaki restaurant which I will say we did not enjoy at all. They chairs were too squished and the food wasn't that tasty. Next is the Italian restaurant that we didn't try. Both of these you can book using the app. The third restaurant to booked is at Senses. This is the dinner and show (a tribute to Bob Marley). The run around we received to book this was ridiculous. You can only book this at guest services. We were given so many different stories about when to book that I'm not sure what is even accurate. The lady at guest services was absolutely rude. I believe you book at 9:00am on the Sunday for the week. It books up very quickly because of Privilege customers. That being said they finally got us in and it was fantastic. The show was great and food was probably the best we had all week. So go out of your way to go. The other restaurants are first come, first serve. They will give you a pager for when your table is ready. I'd recommend getting your name in and then going for a drink. The steak house was not good but the staff were incredible. They were having to deal with loud, rude customers and always had a smile on their face. The West Indian restaurant was very good. Blue Moon (French restaurant) was by far our favorite. There is also an Indian restaurant that we didn't make it to. The buffet was amazing with enough options for everyone. There is also a jerk beach restaurant the was good and a seafood restaurant that we didn't go to due to allergies. Lastly, is the coffee shop. This was so amazing to have. Everyone got to have their specialty coffees any time of day. If you have children there is also an ice cream place there as well. The entertainment was your typical resort entertainment. The best show we saw was the acrobatics show just outside the steak house. There is a disco that starts at 11pm. I honestly never made it so I can't give any feedback. I'll finish off by talking about the staff. I've read some reviews saying they were rude. This was not the case at all! All of the staff were kind, courteous and went out of their way to ensure we had everything we needed. A true testament is my 90 year old father saying "they care more about me here then they do back home". Thank you to all the staff for making this a great vacation. The only issue we had ironically was with guest services. One last thing....please make sure you bring any medication and toiletries. One of our group had an upset stomach and we had to buy Pepto Bismal that cost us $20 US for a tiny little sample size bottle. It's price gouging at its best. But if you pack well, no problem. I know this was long winded but I hope my experiences will help you determine if this place is right for you. Read less