Nestled in 10-acres of delightful tropical gardens, the Sunset at the Palms is a sure-fire winner for adults looking for a peaceful and pampering retreat. Stay in exquisite wooden bungalows that sit atop sturdy stilts, so you feel like you’re in a tree house — albeit a luxury one, with polished wood floors, sleek showers with body jets and airy balconies furnished with a relaxing day bed. There are three different dining choices from the extensive International buffet at Palm Grove Restaurant to the creative Caribbean fusion menu at the à la carte Lotus Leaf. Guests rave about the spicy Jamaican ‘Jerk’ chicken that’s served at the Beach Bar and Grill during lunch — don’t miss it! The pool is perfect for lounging in the sun, or it’s a short escorted walk over the road to the celebrated Bloody Bay, a spectacular stretch of white sand beach fringed with picture-perfect palm trees.
Amenities
Kayaking
Snorkelling
Windsurfing
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Where is it
On the western tip of Jamaica in Negril, across the road from Bloody Bay, a 2-mile stretch of white-sand beach. Transfer time from Montego Bay Airport: 1 hour 30 minutes.
Hotel information
85 rooms and suites spread throughout 43 individual wooden buildings with no lifts. All with air-conditioning, wooden fan, satellite TV, complimentary WiFi access, safe, hairdryer, tea and coffee maker, fridge stocked with bottled water, soft drinks and local beer replenished daily, iron and board, slippers, bathrobes and nightly turn-down service. Tree Top Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults.
All Inclusive of: all meals and snacks. All drinks including premium brands and wine by the glass. All activities and entertainment above unless otherwise stated.
Tree Top Suites are split-level, have a sunken living area with a sofa bed, 2 full bathrooms, 2 private verandahs and sleep maximum 3 adults.
Book by 31 May 2024 to receive up to 52.5% off stays between 01 Mar– 03 Jan '25. Terms and conditions apply. Blackout Dates apply. Applies to certain room types.
Palm Grove Restaurant (open daily serving breakfast, lunch and dinner), Chef's Showcase Under the Stars - the Executive Chef features authentic local cuisine and garden produce with a Mediterranean twist (open select evenings each week, reservations required), Lotus Leaf Restaurant (dinner; Caribbean fusion cuisine, open select evenings 4 nights a week, by reservation only) and Palm Breeze Beach Bar and Grill (daily 10:00am-6:00pm; casual snacks, sandwiches, Jamaican ‘Jerk’ specialities, smoothies etc). Bamboo Bar with swim-up facility (10:00am-1:00am), Irie Martini Bar (6:00pm-11:00pm) and Blue Coffee Cafe (11:00am-5:00pm).
Live music nightly. Weekly Manager's cocktail party.
Swimming pool with swim-up bar. Large whirlpool bath on the sun terrace. Upgraded beach facilities, including chic cabanas, chaise lounges, beach huts and open-air massage areas. Spa facilities*. Fitness centre. Non-motorised water sports: paddle boards, kayaking, snorkelling and windsurfing. Island cooking classes and Mixology cocktail making classes (once per week). Nature walk. Daytime activities and evening entertainment. Mountain biking* and golf* nearby. ScubaCaribe school*. Ricks Cafe Sunset Cruise* and Half Moon Cruise*.
Gift shop. Room service (7:00am-9:00pm). Complimentary WiFi access in all rooms, the lobby and the internet centre. Personal Sunset Concierge (assisting with personalised check-in, and general assistance throughout, including calling guests each day with the time of sunset that evening).
3 nights between 1 Nov -21 Dec.
5 nights between 22 Dec-24 Apr.
3 nights between 25 Apr-31 Oct.
7 night minimum stay applies at all times to Tree Top Suites.
* Denotes local charge.
Please note: this hotel accepts guests over 18 years only.
Please note: this hotel is not suitable for wheelchair users as all accommodation is on stilts, with a stairs up to the accommodation (no lifts).
Based on 4009 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2890)
Very good (762)
Average (220)
Poor (88)
Terrible (49)
Paradise!!
May 1, 2024kimlD3883KI
We had the BEST TIME at the Sunset At The Palms Resort!! This is truly one of the best trip we had. The site is lush, clean and simply AMAING!! The staff is friendly, welcoming, kind and just perfect!! The food is so good and the place is gorgeous!! This gem gets a 10/10 and we will definitely return!! Thank you for making this experience…
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We had the BEST TIME at the Sunset At The Palms Resort!! This is truly one of the best trip we had. The site is lush, clean and simply AMAING!! The staff is friendly, welcoming, kind and just perfect!! The food is so good and the place is gorgeous!! This gem gets a 10/10 and we will definitely return!! Thank you for making this experience memorable!! Looking forward to returning soon!! 🌺
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Charming, delicious, highly recommend!
Apr 30, 2024ryanne-leneDenver, Colorado
We had an amazing stay at Sunset at the Palms! It was our first time to Jamaica. We arrived late on Saturday evening after a long day of travel and delays. At dinner, we were immediately greeted by Jason who not only provided amazing service but charmed us with his warm personality, big smile, and professional work ethic. He continued to make us…
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We had an amazing stay at Sunset at the Palms! It was our first time to Jamaica. We arrived late on Saturday evening after a long day of travel and delays. At dinner, we were immediately greeted by Jason who not only provided amazing service but charmed us with his warm personality, big smile, and professional work ethic. He continued to make us feel welcome (almost like family) every time he was at the resort. We were further impressed by Chef Michael who takes the time to speak to every table individually and understand their experience at every single meal. The following day we met Odine at the beach and he wowed us with his cocktail prowess, friendly nature, and constant smile. Furthermore, Lynford captivated us with his passion for the grounds during the garden tour. Because of the efforts of Lynford and his team, it truly feels like a home away from home in the heart of Jamaica's beautiful botanicals. Chirlene also stood out as a professional, welcoming, and great bartender. We loved the availability of local fare to all dishes and the expansive list of options to choose from. Our favorite was probably dinner on the beach with local music and the night with steel drums. It was beyond memorable, we cannot recommend Sunset at the Palms enough!
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Not as good as the other reviews experienced...
Apr 29, 2024Sara G
We really wanted to like the resort more than we did.
Negatives
Our room was ready late, after 5 pm.
The AC in our room didn't work and we had to visit the front desk 6 times over two days until a manager finally visited the room and acknowledged it wasn't working. We were moved to a new room.
The Chef's Showcase was nothing special. It was…
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We really wanted to like the resort more than we did.
Negatives
Our room was ready late, after 5 pm.
The AC in our room didn't work and we had to visit the front desk 6 times over two days until a manager finally visited the room and acknowledged it wasn't working. We were moved to a new room.
The Chef's Showcase was nothing special. It was slow and outside with so many mosquitos biting.
They sprayed daily for mosquitos. It smelled awful and there was no way of getting away from the gas.
We could hear road noise from both of our rooms.
The rooms were dated and in need of repair.
Positives
Staff were super polite.
Beach food and Lotus Leaf were delicious.
The beach was beautiful.
We had to ask for a comp for the inconvenience of the room, but we were given a free massage.
There's plenty of shade by the pool and beach.
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Nerver again
Apr 26, 2024NegsandSkwittSouthampton, United Kingdom
Went here for my wife's 50th, despite myself emailing them months before to see if they could make this extra special. and give us one of their best. rooms this didn't, happen and the complete opposite did. We were in one of the 3 worst rooms , the ones that are right next to the road so very noisy and difficult to sleep.Asked to be moved but…
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Went here for my wife's 50th, despite myself emailing them months before to see if they could make this extra special. and give us one of their best. rooms this didn't, happen and the complete opposite did. We were in one of the 3 worst rooms , the ones that are right next to the road so very noisy and difficult to sleep.Asked to be moved but said they were fully booked, seemed to me like they just couldn't be bothered, returning guests get best rooms. Room was ok but cleaner seemed to not bother unless you left a tip everyday, I usually tip after the last night. Guests are treated differently, American/Canadian take priority as they are returning guests so that's really nice ! No towels for pool or beach most days, bit of a shambles. Not towel card system so guests just stock them up, saw numerous guests (American) with multiple towels leaving you to sit on hot sticky dirty sunbeds. Sunbeds at the beach were a disgrace, most broken/not working, very uncomfortable and dirty. Buffet food was good.Restaurant was good, food very good but service a shambles, left waiting for 30 mins with no one bothering to acknowledge you had arrived, long wait for drinks order to be taken, long wait for food order to be taken, when food turned up it was the wrong order so another wait. And yes a tip still expected. Excursions a disgrace, one of ours cancelled, without telling us, changed to another day and cancelled again , without telling us - changed to yet another day that we couldn't do so they looked at me as if this was my doing and when I asked for a refund looked at me like I had 2 heads. Other guests complained about trips too. Place stunk of weed. Americans/Canadians treated like royalty and because of this think its ok to be rude, push in at bars and demand drinks even though you are stood there waiting and as they flash a few dollars about get what they want. Room service? Joke, never answer the phone.All in all if you are American/Canadian or a returning guest then I'm sure you will have a great time. Jamaica is very nice, Negril is very nice. Would I go back ? To Jamaica - yes, to Negril - yes to Sunset at the palms? Not a chance in hell, without doubt t the worst hotel I have ever. stayed at. Disgrace.
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Lovely place to relax
Apr 25, 2024Andrea SSchlieren, Switzerland
I spent a few relaxing days here after my Island round-trip. I liked the fact that this is a small, quiet hotel without big animation-teams, blaring music and masses of drunk-by-noon tourists. I just wanted to relax and this was the perfect place for it. The hotel grounds are lush and green and everything is close together. I loved the food and…
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I spent a few relaxing days here after my Island round-trip. I liked the fact that this is a small, quiet hotel without big animation-teams, blaring music and masses of drunk-by-noon tourists. I just wanted to relax and this was the perfect place for it. The hotel grounds are lush and green and everything is close together. I loved the food and choice at breakfast with a visit from Bob the cute little cat. The best food was at the Lotus Leaf restaurant. The bar in front of it makes tasty chocolate Martinis!
The beach can be reached in a few minutes and I always found a place in the shade. The sunbeds are a bit uncomfortable and could do with an update. Service at the beach is very good, there is a bar and also very clean bathrooms. The pool area is also very nice with plenty of sunbeds and the bathrooms there very nice, modern and bright. Even better than in my room.
The rooms are comfortable, with a big bed, a bench and table with chair. There is air con which is needed as some windows have no glass, but a fly-mesh and plantation-shutters. Even though they fog for mosquitoes every 2 days, you do get them in the room and outside in the evenings, so a strong mozzie-spray is essential.
The closet for clothes is next to the bathroom, there is a safe, iron and ironing board. What is missing are drawers for underwear and smaller clothing items. I had to leave them in my suitcase for lack of room. The bathroom is a bit dark and could do with more lights. My sink had several cracks in it and was leaking. The shower was big but I never managed to get hot water.
I had a lovely massage and had laundry done which came back the same day even though it said it was next day service. It was also not too expensive.
The staff are all attentive, nice and helpful with a positive attitude. This is a gem among the mega hotels in Negril!
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Paradise!!
